Amber Colbert
Houston,TX
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Caregiver
Amani living
Houston, Tx
03.2026 - Current
- Assisted residents with daily living activities and personal care needs.
- Maintained a safe and clean environment for all residents.
- Communicated effectively with families about resident care and wellbeing.
- Monitored residents' health and reported any changes to the nursing staff.
- Provided companionship and emotional support to enhance resident quality of life.
- Organized recreational activities to promote social interaction among residents.
- Supported bathing, dressing and personal care needs.
- Prepared meals according to dietary requirements and assisted with feeding when necessary.
- Respected the rights of each individual client while maintaining confidentiality of all personal information.
Cashier
Saigon hustle
Houston, TX
06.2025 - 11.2025
- Processed customer transactions efficiently and accurately.
- Managed cash register, balancing funds at the end of shifts.
- Assisted customers with product inquiries and recommendations.
- Trained new cashiers on operational procedures and customer service standards.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
Customer Support Specialist
CenterPoint Energy
Houston, TX
10.2022 - 05.2025
- Documented customer concerns and issues using standard data systems.
- Delivered exceptional service to over 100 customers daily via phone in a high-volume, fast-paced remote call center setting.
- Managed customer interactions using CRM systems and Microsoft Office tools.
- Resolved complex and sensitive customer complaints.
- Scheduled appointments.
- Provided comprehensive product information to enhance customer understanding.
- Coordinated with other departments to address complex service issues.
- Utilized CRM software to track customer interactions and feedback.
Sales Representative
Quality Home Products of Texas
Houston, TX
08.2022 - 09.2022
- Sales, engaging with customers, scheduling appointments.
Customer Service Representative
iQor
Houston, TX
10.2020 - 07.2022
- Answering Phones, AHT under 4 minutes, over 100 calls daily, assisting customers with payments and updating accounts.
- Ability to retain info.
Customer Service Lead Representative
Alorica - United Healthcare
Houston, TX
08.2019 - 10.2020
- Provided remote support to medical professionals by addressing inquiries about specific pharmacy benefits.
- Accurately documented customer concerns and issues using standard data systems.
- Delivered exceptional service to over 50 customers daily via phone and email in a high-volume, fast-paced call center.
- Managed customer interactions using CRM systems and Microsoft Office tools, assisting 60+ customers daily.
- Resolved complex and sensitive customer complaints across phone, email, and web chat channels.
- Conducted individualized coaching sessions to enhance team members' skills and overall performance.
Hostess/Server
Pappadeaux Seafood Kitchen
Houston, TX
10.2017 - 08.2019
- Greet guests as they enter the building.
- Schedule reservations.
- Serve banquets and tables.
- Excellent people skills and memory.
- Attention to details.
- Cleaning and restocking.
Front End Manager/Customer Service
Walmart
Houston, TX
11.2016 - 09.2017
- Responsible for resolving customer issues, above cashier power.
- Managed and assisted front end cashiers.
- Responsible for drawer count before and after every cashier's shift.
- Assisted customers with payment methods, return policies, and finding items.
- Also took, entered, filled, and loaded customer orders.
Customer Service Representative
Xerox
02.2015 - 10.2016
- Answering Phones, AHT under four minutes, over 100 calls daily, assisting customers with payments and updating accounts.
Education
Diploma -
Milby High School
Skills
- Answering Phones
- AHT under four minutes
- Over 100 calls daily
- Assisting customers with payments
- Updating accounts
- Customer Service Skills
- Customer Service
- Call Center
- Customer Support
- CSR
- Host/Hostess
- Restaurant Experience
- Typing
- Busser
- Serving Experience
- Accounts payable
- Retail sales
- Computer literacy
- Fair Housing regulations
- Negotiation
- Analysis skills
- Communication skills
- Sales
- POS
- Retail math
- Product demos
- Customer relationship management
- Complex issue resolution
- Appointment scheduling
- Call center operations
- Technical support
- Detailed communication
- Conflict resolution
- Active listening
- Time management
- Multitasking and organization
- Decision-making
- CRM software
- Complaint handling
- Payment processing
Certification
Food Handler Certification
Personal Information
Work Permit: Authorized to work in the US for any employer
Assessments
Warehouse safety, Proficient, 08/01/22, Using safe practices in a warehouse setting.
Timeline
Caregiver
Amani living
03.2026 - Current
Cashier
Saigon hustle
06.2025 - 11.2025
Customer Support Specialist
CenterPoint Energy
10.2022 - 05.2025
Sales Representative
Quality Home Products of Texas
08.2022 - 09.2022
Customer Service Representative
iQor
10.2020 - 07.2022
Customer Service Lead Representative
Alorica - United Healthcare
08.2019 - 10.2020
Hostess/Server
Pappadeaux Seafood Kitchen
10.2017 - 08.2019
Front End Manager/Customer Service
Walmart
11.2016 - 09.2017
Customer Service Representative
Xerox
02.2015 - 10.2016
Diploma -
Milby High School