Abbey Powell
Stone Mountain,GA
Summary
Housekeeping manager with expertise in quality assurance, team building, and customer service. Maintains high cleanliness standards and implements efficient operations across multiple hotel properties. Experience includes roles at Marriott, Hyatt, and Sheraton Suites.
Overview
18
18
years of professional experience
Work History
Housekeeping Manager
StepStone Hospitality
Atlanta, Georgia
08.2025 - Current
- Supervised daily housekeeping operations for multiple hotel properties.
- Trained and mentored housekeeping staff on cleaning procedures and safety protocols.
- Developed and implemented efficient cleaning schedules for optimal resource allocation.
- Inspected guest rooms and public areas for cleanliness and maintenance issues.
- Managed inventory of cleaning supplies and equipment for all hotel locations.
- Coordinated with other departments to ensure seamless guest experiences during stays.
- Addressed guest concerns regarding cleanliness promptly and professionally.
- Established quality control measures to maintain high standards of cleanliness across properties.
- Resolved customer complaints in a timely manner.
- Ordered cleaning supplies, linens, chemicals, amenities. as needed.
- Created schedules, shift reports and other business documentation to coordinate housekeeping needs.
- Developed and implemented housekeeping policies and procedures to ensure efficient operations.
- Conducted regular meetings with housekeeping staff to discuss performance issues.
- Assisted in budget preparation related to labor costs, materials and supplies expenses.
- Reviewed employee performance and devised improvement plan to achieve goals.
Housekeeping Manager
Crestline Hotels & Resorts Inc.
Atlanta, GA
02.2014 - 08.2025
- Developed and implemented housekeeping policies and procedures to ensure efficient operations.
- Supervised, trained, evaluated and scheduled staff of 20 housekeepers daily.
- Performed quality control inspections for guest rooms and public areas.
- Ensured compliance with safety regulations and health codes.
- Resolved customer complaints in a timely manner.
- Maintained accurate records of supplies and equipment inventory.
- Conducted regular meetings with housekeeping staff to discuss performance issues.
- Ordered cleaning supplies, linens, chemicals, amenities. as needed.
- Implemented cost-saving measures to reduce operating expenses.
- Established cleaning standards for all departments within the hotel property.
- Monitored employees' work hours to ensure proper staffing levels were maintained at all times.
- Created training programs for new hires including orientation sessions on hotel policies and procedures.
- Collaborated with other departments on various projects as needed.
- Assigned tasks for completion, inspected work and resolved housekeeping complaints promptly.
- Created schedules, shift reports and other business documentation to coordinate housekeeping needs.
Cleaning Attendant
Millennial Cleaning Services
Tucker, GA
03.2021 - 04.2022
- Cleaned and sanitized restrooms, including sinks, toilets, mirrors and floors.
- Swept and mopped all hard surface floors in assigned areas.
- Vacuumed carpets, rugs and upholstered furniture.
- Dusted and wiped clean all horizontal surfaces such as desks, chairs, file cabinets, window sills and ledges.
- Emptied trash cans and replaced liners.
- Replenished bathroom supplies such as soap, paper towels and toilet tissue.
- Conducted regular inspections of facilities to identify any maintenance issues that may need attention.
Healthcare Supervisor
RGIS Inventory
Marietta, GA
01.2008 - 02.2014
- Conducted regular physical inventories of warehouse stock and reported discrepancies.
- Performed cycle counts to track product movement in the warehouse as needed.
- Executed periodic reviews of supplier performance metrics.
- Researched inventory-related discrepancies and made appropriate adjustments in inventory system.
- Entered information into system to update status reports.
Education
High School Diploma -
Lakeside High School
Atlanta, GA06.2006
Skills
- Quality Assurance and Control
- Budget Administration
- Team Building
- Department Coordination
- Invoice Processing
- Customer Service-Focused
- Payroll Understanding
- Training and Mentoring
Affiliations
Crestline Hotels & Resorts Emerging Leaders graduate 2019
Timeline
Housekeeping Manager
StepStone Hospitality
08.2025 - Current
Cleaning Attendant
Millennial Cleaning Services
03.2021 - 04.2022
Housekeeping Manager
Crestline Hotels & Resorts Inc.
02.2014 - 08.2025
Healthcare Supervisor
RGIS Inventory
01.2008 - 02.2014
High School Diploma -
Lakeside High School