Abbey Saddler
Knoxville
Summary
Quality improvement specialist with expertise in incident reporting and regulatory compliance. Demonstrated success in enhancing client safety and implementing systemic improvements through data analysis and collaboration. Focused on cultivating a culture of quality and mentorship to achieve optimal patient outcomes and adherence to best practices.
Overview
11
11
years of professional experience
Work History
Quality Improvement Field Specialist | Event Management Coordinator | Provider Investigator
Sevita
Knoxville
07.2024 - Current
- Ensured compliance with DDA regulations and company policies by staying current on evolving standards and implementing effective best practices.
- Track and analyze incident trends to identify areas for improvement, enhance client safety, compliance with regulations, and drive systemic quality improvements.
- Conduct thorough investigations into allegations of abuse, neglect, and exploitation, ensuring findings are well-documented and reported per regulatory guidelines.
- Led event management meetings to facilitate discussions on incidents, root causes, and prevention strategies, fostering a culture of continuous improvement.
- Report medical, behavioral, and critical incidents to DDA in accordance with reporting regulations, ensuring transparency and adherence to compliance standards.
- Provide training and guidance to staff on proper incident reporting procedures, ensuring accuracy, compliance, and timely submission of critical event documentation.
- Analyzed data to identify trends and develop actionable strategies for quality improvement.
Registered Behavior Technician
Siskin Children's Institute
Chattanooga
10.2022 - 07.2024
- Implemented evidence-based behavioral interventions tailored to client needs, achieving measurable progress.
- Delivered direct behavior therapy to children with autism in diverse settings, fostering individualized care and engagement.
- Collaborated with team members to improve patient outcomes, strengthening a supportive care environment.
- Maintained detailed digital session logs, offering constructive feedback to parents and teachers for informed support.
Camp Counselor
YMCA
Hixson
01.2019 - 01.2022
- Supervised diverse age groups, ensuring safety and engagement in YMCA programs.
- Mentored children, fostering development of essential life skills.
- Inspired children to recognize personal strengths and pursue individual growth.
- Boosted camper retention by fostering engaging and safe program environments.
- Led team in delivering structured activities, enhancing program participation.
- Guided and supported new counselors, fostering team collaboration and effectiveness.
- Maintained clean, sanitized environment to ensure health and safety for campers.
- Uphold high sanitation standards, ensuring health and safety compliance in camp areas.
Salesclerk (Mobile Department)
Best Buy
Chattanooga
01.2015 - 01.2017
- Managed mobile department inventory to drive revenue growth.
- Advised customers on mobile device selection, enhancing customer satisfaction and sales performance.
- Processed and merchandised new mobile products, ensuring timely availability and optimal presentation.
- Managed inventory and replenishment activities, maintaining optimal stock levels and reducing shortages.
- Ensured accurate stock levels, minimizing discrepancies and enhancing customer satisfaction.
- Collaborated with vendors to resolve warranty issues, improving customer service and retention.
- Collaborated with vendors to resolve claims, enhancing product availability.
Education
Transferred before graduation - Chemical Engineering
University of Arkansas
Fayetteville, TN05-2019
Bachelor of Arts - Psychology, Minor in Natural Science
University of Tennessee At Chattanooga
Chattanooga, TN12-2022
Skills
- Quality Improvement Methods
- Regulatory Compliance
- Performance Metrics
- Program Evaluation
- Quality assurance
- Policy Analysis
- Incident reporting
- Behavioral Interventions
- Training Coordination
- Program Development
- Field operations
- Environmental monitoring
- Digital Tools
- Customer Service
- Team Environment
- Collaboration
- Training proficiency
- Time Management
- Multitasking
- Detail-oriented
- Safety Compliance
- Problem solving
- Leadership skills
- Client advocacy
- Surveying techniques
- Team meetings
- Personal Development
- Field operations
- Environmental monitoring
Leadership Experience
College Student Athlete (Women's Soccer - University of Arkansas and University of Tennessee at Chattanooga 2019-2022), Time Management, Commitment, Dedication, Perseverance
Timeline
Quality Improvement Field Specialist | Event Management Coordinator | Provider Investigator
Sevita
07.2024 - Current
Registered Behavior Technician
Siskin Children's Institute
10.2022 - 07.2024
Camp Counselor
YMCA
01.2019 - 01.2022
Salesclerk (Mobile Department)
Best Buy
01.2015 - 01.2017
Transferred before graduation - Chemical Engineering
University of Arkansas
Bachelor of Arts - Psychology, Minor in Natural Science
University of Tennessee At Chattanooga