ANGELA BELL
Homewood,IL
Summary
More than 20 years of primary nursing care and nurse team leadership experience combined with exceptional administration and quality assurance skills. Adept at training, supporting, and building nursing, technical and inter-departmental teams with a shared commitment to patient welfare and positive patient outcomes. Hands-on clinical nursing and charge nurse/leadership experience featuring consistently effective assessment, preservation, promotion, and protection of patient health.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Lead Quality Coordinator/Performance Improvement Specialist
FRANCISCAN ALLIANCE OLYMPIA FIELDS
01.2020 - Current
- Demonstrated strong organizational and time management skills while managing multiple projects
- Worked well in team setting, providing support and guidance
- Demonstrated leadership skills in managing projects from concept to completion
- Gained extensive knowledge in data entry, analysis and reporting
- Performed in depth quality and mortality reviews, for improving patient outcomes
- Track, trend, and analyze performance improvement quality data for 97 service areas and report monthly to senior leadership
- Developed educational materials used to train staff on QA standards.
- Worked effectively in fast-paced environments
Permanent Charge Nurse
HOLY CROSS HOSPITAL
10.2011 - 11.2019
- Labor & Delivery
- Coordinated nursing care on unit through staff assignments, assisting and rounding with physicians, monitoring patient orders, and communicating with ancillary departments.
- Trained new nurses in proper techniques, care standards, operational procedures, and safety protocols.
- Spearheaded customer service initiative that successfully achieved 100% patient satisfaction scores for unit
- Performed evidence-based project that improved breastfeeding initiation and skin-to-skin maternal-infant contact rate from 10% to 87% within six months
- Developed and led Family Birth Center's new Customer Service Committee.
- Conducted daily shift briefs to inform staff of changes in patient care assignments.
HEDIS Nurse
BLUE CROSS BLUE SHIELD OF ILLINOIS
01.2019 - 05.2019
- Measured performance on specific areas of care and service for Healthcare Effective Data and Information Set
- Applied structured auditing criteria to abstract medical records, follow defined procedures for saving approved medical record documentation and accurately enter results of chart audits into health plans database, Quality Spectrum Hybrid Reporter (QSHR)
- Abstracted medical record documentation submitted for HEDIS measures, used annually for reporting to National Committee for Quality Assurance (NCQA)
- Maintained productivity level with less than 5% error rate in record abstraction and data entry on ongoing basis
- Improved HEDIS metrics by efficiently reviewing medical records and identifying gaps in care.
- Optimized data collection processes, utilizing advanced software tools for efficient analysis of clinical information.
Staff Nurse
FRANCISCAN ST. JAMES HEALTH
07.2001 - 10.2011
- Labor & Delivery, Postpartum & Well Baby Nursery
- Provided highest quality of nursing care to mothers and newborns before, during and after deliveries (antepartum, intrapartum, and postpartum)
- Served as liaison and advocate between patients, family, and medical and nursing staff
- Charge nurse, delegated nursing assignments, precepted nursing graduates and assisted physicians with OB patient care
- Performed various nursing interventions specifically for laboring and postpartum mothers
- Precepted student nurses and oriented new hires, providing guidance and mentorship when teaching on hospital policies, emergency procedures, and nursing best practices
Education
Master of Science - Nursing
GRAND CANYON UNIVERSITY
Phoenix, Arizona6.2018
Bachelor of Science - Nursing
BRADLEY UNIVERSITY
Peoria, Illinois5.1990
Skills
- Quality Improvement Activities
- Critical Thinking Skills
- Train Staff
- Effective Prioritization
- Quality Performance Measures
- Clinical Quality Improvement
- Committee leadership
- Leading projects
- Nurse Leadership
Accomplishments
- Nurse Leadership in Health Care Organizations
- Leading Projects
- Quality Improvement Activities
- Successfully facilitated workgroups that yielded positive outcomes
- Used Microsoft Excel to develop Performance improvement tracking spreadsheets.
- Train staff on Performance improvement
- Achieved 100 % compliance through effectively implementing an electronic contract evaluation process.
- Achieved high level completion percentage through effectively implementing a performance improvement program.
Affiliations
- Black Nurses Association of Illinois
- Elogeme Adolphi Christian Sorority
Certification
- Advanced Cardiac Life Support Certification (ACLS)
- Basic Life Support Certification (BLS)
Timeline
Lead Quality Coordinator/Performance Improvement Specialist
FRANCISCAN ALLIANCE OLYMPIA FIELDS
01.2020 - Current
HEDIS Nurse
BLUE CROSS BLUE SHIELD OF ILLINOIS
01.2019 - 05.2019
Permanent Charge Nurse
HOLY CROSS HOSPITAL
10.2011 - 11.2019
Staff Nurse
FRANCISCAN ST. JAMES HEALTH
07.2001 - 10.2011
Bachelor of Science - Nursing
BRADLEY UNIVERSITY
- Advanced Cardiac Life Support Certification (ACLS)
- Basic Life Support Certification (BLS)
Master of Science - Nursing
GRAND CANYON UNIVERSITY
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