Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Chloe Gallery

Homewood,IL

Summary

Reliable, with a strong work ethic, and adaptability. Skilled in balancing the needs of customers, employees, and the organization, while ensuring quality assurance and customer satisfaction. Extensive experience in team oversight, customer service, and multitasking, resulting in consistently positive customer experiences.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Shift Leader

Panda Express
Orland Park, IL
03.2021 - Current
  • Greet guests upon arrival and address inquiries regarding menu items and promotions.
  • Assist in training new employees on shift operations to ensure compliance with standards.
  • Verify accuracy of cash drawers and safe during shift changes, opening, and closing times.
  • Resolve guest complaints promptly to enhance overall satisfaction.
  • Provide exceptional customer service consistently with a positive demeanor.
  • Acquired new skills to support team and further accommodate guest needs.

Kitchen Help

Panda Express
Terre Haute, IN
10.2019 - 02.2021
  • Performed basic maintenance duties such as cleaning floors or walls.
  • Labeled containers with dates indicating when food should be used by.
  • Followed all health department regulations while preparing food products for consumption by customers.
  • Cleaned and sanitized work surfaces and dishes.

Carryout Associate

Aurelio's Pizza
Homewood, IL
08.2016 - 12.2020
  • Prepared and cooked various items to order.
  • Managed customer phone calls for order placements and menu inquiries.
  • Operated cash register to process customer payments efficiently.
  • Executed opening and closing duties, including cleaning and stocking.
  • Assisted in training new team members to enhance operational performance.

Crew Chief

Pita Pit
Tempe, AZ
08.2018 - 08.2019
  • Provided detailed information on menu items and promotions to enhance customer experience.
  • Prepared fresh ingredients daily, adhering to strict food safety standards.
  • Cooked menu items to order.
  • Executed opening and closing duties, including cleaning, stocking, and cash handling.
  • Created weekly schedules.

Education

Bachelor of Science - Applied Medicine And Rehabilitation

Indiana State University
Terre Haute
05-2023

Skills

  • Customer service and support
  • Cash handling and POS operation
  • Employee training and delegation
  • Positive attitude
  • Organizational skills
  • Telephone etiquette
  • Effective communication
  • Complaint resolution
  • Food safety knowledge
  • Food preparation

Certification

  • ServSafe Food Safety 2021-2026

References

References available upon request.

Timeline

Shift Leader

Panda Express
03.2021 - Current

Kitchen Help

Panda Express
10.2019 - 02.2021

Crew Chief

Pita Pit
08.2018 - 08.2019

Carryout Associate

Aurelio's Pizza
08.2016 - 12.2020

Bachelor of Science - Applied Medicine And Rehabilitation

Indiana State University

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