ABBEY SANTIAGO
Reno,NV
Summary
Business administration professional with experience coordinating daily operations, administrative processes, financial records, vendors, customer accounts, and volunteer teams. Strong background in organizing competing priorities, maintaining accurate records, preparing reports, and supporting projects from planning through completion. Proficient in Microsoft Excel, Word, Access, and basic SQL, with strong communication, problem-solving, and organizational skills.
Overview
10
10
years of professional experience
Work History
Front Desk Associate
Fitness Connection
Reno, NV
04.2026 - Current
- Coordinate daily front-desk operations, opening procedures, member services, and administrative activities to ensure facility readiness.
- Manage membership accounts, onboarding, cancellations, billing inquiries, account updates, retail transactions, and customer concerns.
- Maintain accurate member records and documentation while handling confidential customer information.
- Coordinate communication among members, employees, and management and resolve issues in a fast-paced environment.
- Assist with onboarding and training new employees on front-desk procedures and daily operations.
- Perform end-of-day cash reconciliation and support accurate financial transactions.
- Assist with equipment demonstrations, basic troubleshooting, and facility operations.
Kids Club Attendant
Fitness Connection
Reno, NV
11.2025 - 04.2026
- Coordinated daily child check-in/check-out procedures and maintained accurate records.
- Managed multiple responsibilities while maintaining a safe, organized environment and providing professional service to members and families.
- Communicated with parents and facility staff to address questions and resolve concerns.
Data Entry / Receptionist
MSM Sheet Metal
Sparks, NV
09.2023 - 08.2025
- Supported daily administrative operations through data entry, document management, billing, payment processing, and customer communication.
- Generated customer invoices and reviewed billing information for accuracy.
- Created Excel spreadsheets and reports supporting financial and operational decision-making.
- Assisted with vendor workflows, invoice tracking, and coordination of administrative tasks.
- Maintained accurate customer records and served as a primary point of contact for customers, vendors, and incoming calls.
Rental Property Manager
Abela Properties LLC
Reno, NV
06.2016 - 01.2024
- Coordinated day-to-day property operations, including vendors, maintenance, tenant communication, lease compliance, and financial activities.
- Managed rent collection, utilities, expenses, and financial records while maintaining accurate documentation.
- Prepared balance sheets, reconciled financial data, and tracked expenses using Microsoft Excel.
- Coordinated multiple ongoing priorities and deadlines while communicating with tenants and service providers.
- Prepared financial reports and maintained organized property and tenant records.
Education
Bachelor of Science - Business Administration
University of Nevada, Reno
Associate of Science -
Truckee Meadows Community College
Skills
- Project Coordination
- Operations Support
- Administrative Coordination
- Microsoft Excel
- Word
- Access
- Data Entry
- Reporting & Documentation
- Financial Reconciliation
- Vendor Coordination
- Scheduling & Organization
- Customer Service
- Problem Solving
- Team Leadership
- Account Management
- Basic SQL
Leadership And Volunteer Experience
Food Bank of Northern Nevada, Volunteer Site Director, 01/01/18, 12/31/23, Led teams of 8–10 volunteers during food distribution operations., Coordinated inventory, volunteer assignments, distribution activities, and operational priorities., Prepared monthly usage reports and maintained accurate records., Communicated with volunteers and community members to support efficient, organized distribution.
Timeline
Front Desk Associate
Fitness Connection
04.2026 - Current
Kids Club Attendant
Fitness Connection
11.2025 - 04.2026
Data Entry / Receptionist
MSM Sheet Metal
09.2023 - 08.2025
Rental Property Manager
Abela Properties LLC
06.2016 - 01.2024
Bachelor of Science - Business Administration
University of Nevada, Reno
Associate of Science -
Truckee Meadows Community College