Abbey Shepherd
Honolulu,HI
Summary
An experienced problem solving professional, who utilizes critical thinking and systematic approach to resolve problems. As well as positive and enthusiastic team player who fosters a motivating and uplifting environment for fellow team members. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
5
5
years of professional experience
Work History
Sales Associate
Mahina
Honolulu, HI
12.2023 - Current
- Greeted customers and provided exceptional customer service.
- Assisted customers with product selection, sizing and styling.
- Provided accurate information about products, prices and services.
- Organized stockroom shelves according to size, color or style.
Housekeeper
Village Pointe Commons
Mequon, WI
07.2023 - 11.2023
- Created an upbeat environment for the elderly.
- Maintained a clean and comfortable environment.
- Identified needs of customers promptly and efficiently.
- Assisted with customer requests and answered questions to improve satisfaction.
Assistant Housekeeping Manager
Hampton Inn & Suites Hotel
West Bend , WI
08.2021 - 08.2022
- Supervised daily operations of housekeeping department to ensure compliance with standards.
- Inspected guest rooms and public areas to ensure cleanliness standards were met.
- Maintained records related to room availability, occupancy rates and revenues generated from services provided by the housekeeping department.
- Resolved customer complaints in a timely manner while maintaining high service quality standards.
Housekeeper
Hampton Inn & Suites Hotel
West Bend, WI
05.2019 - 08.2022
- Changed bed linens and towels, tidied up rooms.
- Cleaned bathrooms, including toilets, tubs, showers and sinks.
- Stocked amenities such as soap, shampoo and toilet paper in guest rooms.
- Maintained a clean linen closet by folding sheets neatly on shelves.
- Responded to requests from guests regarding housekeeping needs.
Education
Bachelor of Business - Business
Minneapolis Community And Technical College
Minneapolis, MNSkills
- Won Employee of the Year at Hampton Inn and Suites
- Microsoft Word
- Understand hotel systems
- Updated on online training
- Communication
- Problem Solving
- Time Management
- Leadership
- Organization
- Teamwork
- Creativity
- Flexibility
Timeline
Sales Associate
Mahina
12.2023 - Current
Housekeeper
Village Pointe Commons
07.2023 - 11.2023
Assistant Housekeeping Manager
Hampton Inn & Suites Hotel
08.2021 - 08.2022
Housekeeper
Hampton Inn & Suites Hotel
05.2019 - 08.2022
Bachelor of Business - Business
Minneapolis Community And Technical College
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