Served food and beverages promptly with focused attention to customer needs.
Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
Set positive tone for entire dining experience as first point of contact for incoming guests.
Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Increased sales significantly by upselling higher-end products to customers.
Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Server
Rachetti's Cafe And Pizzeria
Flowery Branch, GA
Current
Served food and beverages promptly with focused attention to customer needs.
Maintained a clean and orderly dining area for an enjoyable guest experience.
Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Set positive tone for entire dining experience as first point of contact for incoming guests.
Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
Used slow periods to restock supplies, ice, trays, and delivery bags.
Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
Learned and followed local alcohol laws to keep restaurant compliant with regulations.
Boosted repeat customer rates, remembered regular guests' preferences and greeted them by name.
Assisted in planning and execution of special events, contributing to restaurant's reputation for hosting.
Utilized knowledge of menu to make recommendations, enhancing customer dining experience.
Increased sales by suggesting additional items like desserts and drinks based on customers' orders.
Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
Handled cash transactions accurately, contributing to balanced daily financial reports.
Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
Worked with POS system to place orders, manage bills, and handle complimentary items.
Checked guests' identification before serving alcoholic beverages.
Printed dining checks with total due, collected payment and offered receipts to complete transactions.
Server
Crossroads Bar And Grill
Flowery Branch, GA
Current
Maintained knowledge of current menu items, garnishes, ingredients and preparation methods to promptly answer customer questions.
Delivered customer orders promptly and with attention to accuracy and satisfaction.
Supported fast table turnover by taking customer orders and payments accurately and efficiently.
Communicated customer needs clearly to kitchen staff for fast, accurate orders.
Established rapport with customers by providing friendly and attentive service.
Collaborated with other dining room and bar staff to facilitate efficient service.
Provided attentive service and proactively assessed guest needs.
Addressed customer complaints and inquiries to verify satisfaction.
Food Runner
Crossroads Bar And Grill
Flowery Branch, GA
Current
Garnished dishes and quickly delivered items to customers, minimizing wait times.
Delivered correct food items to tables according to order documentation.
Maintained speed of service for food orders while minimizing errors and complaints.
Trained and mentored newly hired employees to explain process flow and safety procedures.
Collaborated well with other food runners to deliver orders accurately.
Cleaned and sanitized food preparation and serving areas.
Monitored food temperatures and kept records of all food items.
Assisted customers with carry-out service.
Assisted wait staff with timely food delivery and guest requests.
Hostess
Crossroads Bar And Grill
Flowery Branch, GA
Current
Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
Answered customer questions about hours, seating, and menu information.
Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Cultivated positive guest relations by managing information and orchestrating speedy seating.
Supported servers, food runners, and bussers with keeping dining area ready for every guest.
Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
Relayed guest comments or suggestions to manager on duty for further action.
Seated patrons based on guest preferences and seating availability.
Completed daily side work and opening and closing duties without fail.
Backed up servers by checking on tables and retrieving items for guests.
