Abbey Wilson
Communications Specialist
Beavercreek,OH
Summary
Hard working and creative professional possessing strong communication and project management abilities. I am a quick learner and am confident I can apply my 11 years of experience with internal and external business communications in the mortgage industry, combined with my formal education, to a successful career as a Communications Specialist. I am a self starter and am currently studying motion graphics in order to provide further value in the form of video creation as a form of communication and marketing. I know Adobe Substance Painter and Blender (3D modeling software) and am currently learning Adobe After Effects.
Overview
11
11
years of professional experience
6
6
years of post-secondary education
Skills
Excellent Communication
Work History
Pre-Foreclosure Supervisor
loanDepot
Plano, TX
04.2022 - 05.2023
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Communicated with other departments and upper management to ensure mutual goals were met
- Created job aids, updated departmental policies and procedures, and communicated changes to team and upper management
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Evaluated employee performance and coached and trained to improve weak areas.
- Reduced pipeline backlog of over 400 loans to 150 loans
Pre-Foreclosure Specialist
loanDepot
Plano, TX
12.2021 - 04.2022
- Reviewed loans in default to determine if they were able to be referred for foreclosure based on regulatory and investor guidelines
- Helped meet changing demands by recommending improvements to business systems and procedures, such as simplifying review checklist used, which cut review time by approximately 50%
- Assisted with managerial responsibilities when the supervisor went on unexpected leave and was promoted to Pre-Foreclosure Supervisor in April 2022
Mortgage Loan Processor
UMB Financial Corporation
Kansas City, MO
04.2021 - 12.2021
- Communicated with customers through email and via telephone to answer questions, process transactions, and resolve issues.
- Collaborated with Loan Officers to provide timely, accurate service for clients throughout entire mortgage process.
- Identified and anticipated additional conditions that the UW may require based on each unique borrower situation.
- Managed a pipeline of 20-25 loans with the goal of 15-20 closings per month
Mortgage Loan Processor
myCUmortgage
Beavercreek, OH
09.2020 - 04.2021
- Was responsible for pre-underwriting Conventional purchase and refinance loan files by validating supporting income, assets, and liabilities.
- Verified submitted conditions ensuring that submitted documentation fulfills underwriting stipulations prior to resubmitting to underwriting
- Communicated with Loan Officers to provide timely, accurate service for clients throughout entire mortgage process.
Special Loans Analyst
myCUmortgage
Beavercreek, OH
04.2018 - 09.2020
- Responsible for balancing multiple Special Loans requests including mortgage assumptions, partial releases, re-amortization requests, construction loans, and successor in interest requests.
- Proved successful working within tight deadlines and a fast-paced environment.
- Explained very technical financial information to customers in easy to understand language.
- Collaborated with other departments and senior management to create procedures for incomplete processes
Mortgage Post Closer
myCUmortgage
Beavercreek, OH
05.2016 - 04.2018
- Completed post-closing quality control evaluations of originated mortgage loans.
- Communicated with title companies and partner credit unions to obtain missing or incomplete closing documents
- Ensured data integrity in loan origination software in preparation for loan boarding
Mortgage Operations Processor - Assumption Loans
PNC Mortgage
Miamisburg, OH
04.2015 - 06.2016
- Wrote and updated procedures
- Trained all incoming employees
- Served as Subject Matter Expert for mortgage loan closings
- Worked independently and managed individual pipeline while coordinating with team to complete loan assumption process
- Assisted with the Partial Release department until position was filled as Subject Matter Expert of the Customer Service Fulfillment department
Escrow Analyst
Assurant Specialty Property
Springfield, OH
02.2014 - 04.2015
- Responsible for all specialty/advanced reports
- Communicated with insurance agencies and vendors to ensure proper coverage and payments had been made and cleared exceptions
- Trained new employees and temps on basic and specialty reports
Escrow Processor
Team Title & Closing Services, LLC
Springfield, OH
10.2012 - 12.2013
- Analyzed title exams to identify any title issues and worked to resolve any exceptions
- Communicated requirements and title exception information to clients.
- Answered incoming calls, communicated with realtors, loan officers, and homeowners to organize closings and answer questions
Education
Bachelor of Science - Communications
Franklin University
Columbus, OH 09.2015 - 05.2019
Associate of Science - Professional Office Administration
Clark State Community College
Springfield, OH 09.2010 - 05.2013
Timeline
Pre-Foreclosure Supervisor
loanDepot
04.2022 - 05.2023
Pre-Foreclosure Specialist
loanDepot
12.2021 - 04.2022
Mortgage Loan Processor
UMB Financial Corporation
04.2021 - 12.2021
Mortgage Loan Processor
myCUmortgage
09.2020 - 04.2021
Special Loans Analyst
myCUmortgage
04.2018 - 09.2020
Mortgage Post Closer
myCUmortgage
05.2016 - 04.2018
Bachelor of Science - Communications
Franklin University
09.2015 - 05.2019
Mortgage Operations Processor - Assumption Loans
PNC Mortgage
04.2015 - 06.2016
Escrow Analyst
Assurant Specialty Property
02.2014 - 04.2015
Escrow Processor
Team Title & Closing Services, LLC
10.2012 - 12.2013
Associate of Science - Professional Office Administration
Clark State Community College
09.2010 - 05.2013
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