Abbey Wilson
Communications Specialist
Beavercreek,OH
Summary
Hard working and creative professional possessing strong communication and project management abilities. I am a quick learner and am confident I can apply my 11 years of experience with internal and external business communications in the mortgage industry, combined with my formal education, to a successful career as a Communications Specialist. I am a self starter and am currently studying motion graphics in order to provide further value in the form of video creation as a form of communication and marketing. I know Adobe Substance Painter and Blender (3D modeling software) and am currently learning Adobe After Effects.
Overview
11
11
years of professional experience
6
6
years of post-secondary education
Skills
Excellent Communication
Fast Learner
Critical Thinking
Networking and relationship building
Teamwork and Collaboration
Attention to Detail
MS Office
Adobe Substance Painter
Blender
Adobe After Effects (learning in progress)
Work History
Pre-Foreclosure Supervisor
loanDepot
Plano, TX
04.2022 - 05.2023
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Communicated with other departments and upper management to ensure mutual goals were met
- Created job aids, updated departmental policies and procedures, and communicated changes to team and upper management
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Evaluated employee performance and coached and trained to improve weak areas.
- Reduced pipeline backlog of over 400 loans to 150 loans
Pre-Foreclosure Specialist
loanDepot
Plano, TX
12.2021 - 04.2022
- Reviewed loans in default to determine if they were able to be referred for foreclosure based on regulatory and investor guidelines
- Helped meet changing demands by recommending improvements to business systems and procedures, such as simplifying review checklist used, which cut review time by approximately 50%
- Assisted with managerial responsibilities when the supervisor went on unexpected leave and was promoted to Pre-Foreclosure Supervisor in April 2022
Mortgage Loan Processor
UMB Financial Corporation
Kansas City, MO
04.2021 - 12.2021
- Communicated with customers through email and via telephone to answer questions, process transactions, and resolve issues.
- Collaborated with Loan Officers to provide timely, accurate service for clients throughout entire mortgage process.
- Identified and anticipated additional conditions that the UW may require based on each unique borrower situation.
- Managed a pipeline of 20-25 loans with the goal of 15-20 closings per month
Mortgage Loan Processor
myCUmortgage
Beavercreek, OH
09.2020 - 04.2021
- Was responsible for pre-underwriting Conventional purchase and refinance loan files by validating supporting income, assets, and liabilities.
- Verified submitted conditions ensuring that submitted documentation fulfills underwriting stipulations prior to resubmitting to underwriting
- Communicated with Loan Officers to provide timely, accurate service for clients throughout entire mortgage process.
Special Loans Analyst
myCUmortgage
Beavercreek, OH
04.2018 - 09.2020
- Responsible for balancing multiple Special Loans requests including mortgage assumptions, partial releases, re-amortization requests, construction loans, and successor in interest requests.
- Proved successful working within tight deadlines and a fast-paced environment.
- Explained very technical financial information to customers in easy to understand language.
- Collaborated with other departments and senior management to create procedures for incomplete processes
Mortgage Post Closer
myCUmortgage
Beavercreek, OH
05.2016 - 04.2018
- Completed post-closing quality control evaluations of originated mortgage loans.
- Communicated with title companies and partner credit unions to obtain missing or incomplete closing documents
- Ensured data integrity in loan origination software in preparation for loan boarding
Mortgage Operations Processor - Assumption Loans
PNC Mortgage
Miamisburg, OH
04.2015 - 06.2016
- Wrote and updated procedures
- Trained all incoming employees
- Served as Subject Matter Expert for mortgage loan closings
- Worked independently and managed individual pipeline while coordinating with team to complete loan assumption process
- Assisted with the Partial Release department until position was filled as Subject Matter Expert of the Customer Service Fulfillment department
Escrow Analyst
Assurant Specialty Property
Springfield, OH
02.2014 - 04.2015
- Responsible for all specialty/advanced reports
- Communicated with insurance agencies and vendors to ensure proper coverage and payments had been made and cleared exceptions
- Trained new employees and temps on basic and specialty reports
Escrow Processor
Team Title & Closing Services, LLC
Springfield, OH
10.2012 - 12.2013
- Analyzed title exams to identify any title issues and worked to resolve any exceptions
- Communicated requirements and title exception information to clients.
- Answered incoming calls, communicated with realtors, loan officers, and homeowners to organize closings and answer questions
Education
Bachelor of Science - Communications
Franklin University
Columbus, OH 09.2015 - 05.2019
Associate of Science - Professional Office Administration
Clark State Community College
Springfield, OH 09.2010 - 05.2013
Timeline
Pre-Foreclosure Supervisor
loanDepot
04.2022 - 05.2023
Pre-Foreclosure Specialist
loanDepot
12.2021 - 04.2022
Mortgage Loan Processor
UMB Financial Corporation
04.2021 - 12.2021
Mortgage Loan Processor
myCUmortgage
09.2020 - 04.2021
Special Loans Analyst
myCUmortgage
04.2018 - 09.2020
Mortgage Post Closer
myCUmortgage
05.2016 - 04.2018
Bachelor of Science - Communications
Franklin University
09.2015 - 05.2019
Mortgage Operations Processor - Assumption Loans
PNC Mortgage
04.2015 - 06.2016
Escrow Analyst
Assurant Specialty Property
02.2014 - 04.2015
Escrow Processor
Team Title & Closing Services, LLC
10.2012 - 12.2013
Associate of Science - Professional Office Administration
Clark State Community College
09.2010 - 05.2013