Whitney R. Tuskes
Tonawanda
Summary
Professional coordinator with focus on workflow management and operational efficiency. Proven track record in optimizing processes and improving team performance. Reliable team player, adaptable to changing needs, and committed to achieving results. Skilled in project management and effective communication.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Workflow Coordinator for Real Estate Default/Foreclosure
KeyBank
10.2022 - Current
- Prepared and maintained comprehensive production reports to highlight production developments for management review.
- Devised and implemented efficient processes for production tracking and inventory control.
- Served as a liaison between management and staff to facilitate smooth flow of information regarding project updates or changes in priorities.
- Communicated with team members to enforce deadlines and quality standards.
- Optimized tasks and procedures resulting in reduced expenses and increased efficiency.
- Monitored project plans and challenges and proactively resolved obstacles.
- Facilitated team productivity by providing strong leadership and surmounting challenges.
- Improved communication between departments, facilitating timely information exchange and accurate decision making.
- Maintained comprehensive documentation of workflows, policies, procedures, ensuring easy access for all team members during audits or training sessions.
- Subject matter expert in my position
- Managed teams and delegated training and development.
- Enhanced team productivity by assigning tasks based on individual strengths and monitoring progress.
- Provided training to new employees on workflow processes and software tools, boosting their performance levels quickly.
Foreclosure Specialist/Affidavit Loan Officer
KeyBank
09.2021 - 10.2022
- Managed a high volume of complex cases simultaneously while maintaining exceptional levels of organization and attention to detail.
- Improved accuracy of documentation by thoroughly reviewing all paperwork and identifying any errors or discrepancies.
- Assisted in training new team members on company policies, procedures, and systems related to foreclosures.
- Reduced foreclosure timelines by efficiently managing case files and ensuring timely completion of necessary tasks.
- Evaluated and examined files with management prior to foreclose sale date to formulate bidding instructions.
- Familiar with third party liens, along with the process on how to determine our place of lien
- Refer SR Lien foreclosures to monitor Keys actions
- Familiar with third party liens, along with the process on how to determine our place of lien
- Streamlined foreclosure processes by implementing new software tools for tracking and monitoring case progress.
- Identified and researched any discrepancies in financial documents.
- Demonstrated expertise in various federal and state regulations governing foreclosures, ensuring full compliance with all legal requirements.
- Analyzed foreclosure sale bids, judgments, reinstatements and payoffs.
Pre-Foreclosure Specialist/Affidavit Loan Officer
KeyBank
03.2017 - 09.2021
- Manage a large portfolio of delinquent customers, while following the protocol to ensure the customer is eligible for Foreclosure
- Prepare customers delinquent accounts to get them ready to be sent over to an attorney for Foreclosure
- Search and pull-out customer’s original loan documents that is needed for Foreclosure
- Look over Affidavits and confirm the information is correct before signing off on the Affidavit itself
- Familiar with third party liens, along with the process on how to determine our place of lien
- Was a subject matter expert in my position and was looked to for training and onboarding any new employee that joined my department
Education
Bachelor’s Degree - Criminal Justice
Buffalo State College
Buffalo, NY05.2018
Skills
- Project plan development
- Workload balancing
- Standard operating procedures
- Client relationship management
- Project planning
- Workflow Analysis
- Teamwork and collaboration
- Time management
- Problem-solving
- Multitasking
- Critical thinking
- Excellent communication
Certification
MERS Signing Officer
Banking Officer
Timeline
Workflow Coordinator for Real Estate Default/Foreclosure
KeyBank
10.2022 - Current
Foreclosure Specialist/Affidavit Loan Officer
KeyBank
09.2021 - 10.2022
Pre-Foreclosure Specialist/Affidavit Loan Officer
KeyBank
03.2017 - 09.2021
Bachelor’s Degree - Criminal Justice
Buffalo State College
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