Debra Garrett
Dallas,TX
Summary
OBJECTIVE: Organized Workflow Coordinator offering proven history of excellent communication and empowering leadership. Industrious and meticulous with passion for streamlining processes to improve quality and productivity. Proficiency with workflow management software and demonstrated success in meeting client and management expectations.
Overview
27
27
years of professional experience
Work History
Workflow Coordinator
Bank of New York Mellon
Dallas, Texas
01.2005 - Current
- Optimized tasks and procedures resulting in reduced expenses and increased efficiency.
- Coordinated with clients and vendors to determine project scope and define timelines for completion.
- Provide management daily production reports of completed team assignments.
- Manage 21 team members to ensure all service level agreements are met or exceeded.
Sr. Account Analysis Representative
Bank of America
Dallas, Texas
01.1999 - 12.2004
- Increased profitability and pipeline development by leveraging diverse marketing channels and sales strategies.
- Research, Analyze and Reconcile customer’s business accounts to ensure their services and charges were correct and compare to their analysis statements.
- Interface daily with portfolio of million-dollar clients to ensure payments were posted correctly.
- Identified and qualified accounts to assess revenue potential.
Education
Associate of Science - Business Administration And Management
Cedar Valley College
Lancaster, TX1991
High School Diploma -
Franklin D Roosevelt High School
Dallas, TX05.1981
Skills
- Project plan development
- Quality monitoring
- Training & Development
- Planning and Coordination
- Client rapport building
- Resource Allocation
- Production Scheduling
- Vendor relationship management
- Metrics analysis
- Information system expertise
- Workflow processes
- Quality assurance
- Computer proficiency
- Data management
Timeline
Workflow Coordinator
Bank of New York Mellon
01.2005 - Current
Sr. Account Analysis Representative
Bank of America
01.1999 - 12.2004
Associate of Science - Business Administration And Management
Cedar Valley College
High School Diploma -
Franklin D Roosevelt High School