Abbey Winfree
Suamico,Wisconsin
Summary
Experienced Server with solid background in foodservice. Offers excellent track record for customer service and communication with coworkers. Demonstrates genuine hospitality to establish rapport with patrons and deliver memorable experiences.
Overview
3
3
years of professional experience
Work History
Server
The Bottle Room
Suamico, WI
10.2022 - Current
- Tracked sales data using POS system; entered order information accurately into computer system for billing purposes.
- Bussed tables when needed; removed dirty dishes from the table and returned them to the kitchen for cleaning.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Verified accuracy of guest checks before presenting them to guests; corrected any errors prior to finalizing payment transaction.
- Provided exceptional service to high volume of daily customers.
- Took inventory of supplies such as straws, cups and napkins on a regular basis to ensure adequate stock levels were maintained at all times.
- Communicated clearly with kitchen staff regarding orders that had been placed by customers or made special requests as requested by customers.
- Assisted fellow servers when needed by taking orders or delivering food orders when they were unable to do so themselves due to heavy workloads.
- Stocked service areas with supplies during slow periods.
- Promoted desserts, appetizers and specialty drinks to optimize sales.
- Presented menus and answered questions regarding items.
- Maintained updated knowledge through continuing education and advanced training.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Understood and followed oral and written directions.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Served food and beverages to patrons and confirmed complete orders.
Server
Captain Jacks
Suamico, Wisconsin
05.2021 - Current
- Ensured that each guest was served courteously, quickly, and efficiently.
- Served food and beverages to patrons and immediately remedied issues with orders.
- Operated POS terminals to input orders, split bills and calculate totals.
- Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
- Satisfied customers by topping off drinks and offering condiments, napkins and other items.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Trained new employees to perform duties.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Provided exceptional service to high volume of daily customers.
- Conducted regular inventory checks to maintain adequate levels of necessary supplies.
- Cleaned tables and chairs to prepare dining area for next customers.
- Served food and beverages to patrons and confirmed complete orders.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Greeted guests and provided menus.
- Recognized by management for providing exceptional customer service.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Assisted with customer requests and answered questions to improve satisfaction.
- Displayed strong telephone etiquette, effectively handling difficult calls.
Education
Some College (No Degree) - Business
University Wisconsin Green Bay
Green Bay, WISkills
- Guest Engagement
- Customer Service
- Excellent Communication
- Listening Skills
- Client Rapport
- Team Collaboration
Affiliations
- Painting
- Fashion
- Makeup
Timeline
Server
The Bottle Room
10.2022 - Current
Server
Captain Jacks
05.2021 - Current
Some College (No Degree) - Business
University Wisconsin Green Bay
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