Nikol Nikolaievska
Miami,FL
Summary
Luxury hospitality professional with 1.1 years of experience at Casa Neos and a strong background in high-volume, premium dining environments. Skilled in guest engagement, VIP service, wine service, teamwork, and maintaining exceptional service standards. Known for reliability, strong communication, and the ability to perform under pressure while delivering outstanding guest experiences.
Overview
7
7
years of professional experience
Work History
Server
Casa Neos
Miami, FL
11.2024 - 02.2026
- Delivered premium service in a luxury dining and lounge environment
- Handled guest orders quickly and accurately, ensuring high satisfaction
- Supported VIP guests and maintained professional communication
- Worked closely with bartenders, runners, and kitchen to ensure seamless service
- Demonstrated strong upselling skills and excellent menu knowledge
Server
Bellevue
Chicago, IL
06.2024 - 10.2024
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Served food and beverages promptly with focused attention to customer needs.
- Bussed and reset tables to keep dining room and work areas clean.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
Server
Olio E Piu
Chicago, IL
01.2024 - 08.2024
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Served food and beverages promptly with focused attention to customer needs.
- Bussed and reset tables to keep dining room and work areas clean.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
Server
Kyu Ramen
Chicago, IL
04.2023 - 01.2024
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
Host
The Kitchen
Chicago, IL
02.2023 - 06.2023
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
Assistant Manager/Host
Harry Caray's
Chicago, IL
01.2023 - 04.2023
- Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
Server
Amsterdam
Odessa, Ukraine
01.2019 - 11.2021
- Generated repeat business through exceptional customer service.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Conducted performance evaluations and provided constructive feedback to employees.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Launched quality assurance practices for each phase of development.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Skills
- Luxury & High-Volume Hospitality
- VIP Guest Service & Upselling
- Wine & Beverage Service
- Order & Table Management
- POS & Payment Processing
- Team Collaboration & Communication
- Problem-Solving & Professionalism
- Trilingual: English, Russian, Ukrainian
- Guest Engagement
- Food inspection
- Food Running
- Order Management
- Hostess support
- Table Bussing
- Order delivery practices
- High-volume dining
- Safe Food Handling
- Wine service
- Menu item recommendation
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Hospitality service expertise
- High volume dining
- Sales expertise
- Sales techniques
- Team collaboration
LANGUAGES
Russian
Ukrainian
English
Timeline
Server
Casa Neos
11.2024 - 02.2026
Server
Bellevue
06.2024 - 10.2024
Server
Olio E Piu
01.2024 - 08.2024
Server
Kyu Ramen
04.2023 - 01.2024
Host
The Kitchen
02.2023 - 06.2023
Assistant Manager/Host
Harry Caray's
01.2023 - 04.2023
Server
Amsterdam
01.2019 - 11.2021