AbbeyJo Strickland
Ozark,Alabama
Summary
Professional in consumer care with strong communication and problem-solving skills. Adept at building positive relationships and ensuring customer satisfaction. Focused on team collaboration and achieving results in dynamic environments. Reliable and adaptable to changing needs, with keen ability to understand and address consumer concerns effectively.
Overview
5
5
years of professional experience
Work History
Consumer Care Representative
Coleman Worldwide Moving
06.2023 - Current
- Provided timely responses to customer inquiries regarding services, pricing, and order statuses.
- Maintained accurate customer records within the Coleman Moving and Allied Van Lines systems to ensure effective communication and follow-up.
- Conducted regular feedback collection from customers to identify areas for service improvement.
- Coordinated with other departments to streamline order processing and enhance customer satisfaction.
- Monitored service quality standards and implemented corrective measures to meet customer expectations with various branches across the United States.
- Facilitated communication between customers and logistics teams to ensure smooth service execution daily.
- Efficiently navigated multiple software systems during calls to gather relevant information needed for issue resolution or task completion.
- Managed high call volume, ensuring each consumer received prompt attention and assistance.
- Completed data entry tasks with accuracy and efficiency in compliance with signed contracts, registering and revising move changes efficiently.
- Organized, sorted, and checked input data against original documents.
- Prevented costly mistakes by proactively identifying discrepancies in numerical entries and rectifying them promptly.
- Performed weekly audits on database content to identify outdated or inaccurate records requiring updates or removals.
- Worked with multiple screens and programs to resolve customer issues.
Hospital Service Technician
Lifesouth Community Blood Centers
08.2022 - 07.2023
- Monitored cleanliness and sanitation of all equipment and workspaces, adhering to strict infection control protocols.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Collaborated with medical staff to provide timely and accurate blood product availability information during emergency situations.
- Maintained strict compliance with AABB standards, ensuring the highest level of safety for blood products.
- Used personal protective equipment correctly to protect coworkers and patients.
- Managed Communications between Dothan center, Montgomery Hub, and 6 local hospitals in determining services needed and how to apply effectively
Server
Applebee's Grill + Bar
01.2021 - 07.2022
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
Education
High School Diploma -
Carroll High School
Ozark05.2019
Skills
- Skilled in utilizing Microsoft Office applications
- Detail-oriented
- Multitasking Abilities
- Call center experience
- Teamwork and collaboration
- Customer service
- Time management
- Reliability
- Effective communication
- Verbal and written communication
- Customer relations
Timeline
Consumer Care Representative
Coleman Worldwide Moving
06.2023 - Current
Hospital Service Technician
Lifesouth Community Blood Centers
08.2022 - 07.2023
Server
Applebee's Grill + Bar
01.2021 - 07.2022
High School Diploma -
Carroll High School