Summary
Overview
Work History
Education
Skills
Timeline
Generic

Abbey Rose McCluskey

Concord

Summary

Professional with strong foundation in student loan processing and client relations.

Achieved increased loan approval rates through meticulous documentation review and strong client relations with outstanding client reviews. Proven ability to streamline processes, enhance team collaboration, and deliver timely results while maintaining a positive, dependable and adaptable approach.

Known for effective communication and team collaboration, analytical skills. adaptable to changing needs. Reliable and results-driven, with expertise in customer service.


Overview

10
10
years of professional experience

Work History

Senior Loan Associate

Granite Edvance
08.2018 - Current
  • Collaborated with underwriters to expedite the approval process, ensuring timely funding for borrowers.
  • Streamlined loan application process for faster turnaround times and increased customer satisfaction.
  • Maintained thorough knowledge of industry regulations, keeping abreast of changes in order to provide accurate guidance to both internal team members and external clients.
  • Enhanced loan approval rates by efficiently reviewing and verifying applicant information.
  • Delivered prompt and accurate responses to client inquiries, fostering strong relationships and repeat business.
  • Monitored ongoing projects closely by tracking progress against milestones.
  • Processed numerous loan applications within strict deadlines, maintaining attention to detail and accuracy throughout the pipeline.
  • Reduced errors by implementing stringent quality control measures during each stage of the lending process.
  • Developed strong relationships with clients, providing exceptional customer service and maintaining a high level of trust.

Workforce Coordinator

Granite Edvance
08.2018 - Current
  • Prepared and maintained reports, dashboards and weekly - monthly data.
  • Optimized schedules, forecasts and other tools to present to management.
  • Managed real-time inbound call traffic across the contact center.
  • Performed analysis to improve overall performance of call center and enable strong understanding of business.
  • Optimized resource allocation by closely monitoring project progress and adjusting workforce distribution accordingly.
  • Maintained accurate records of employee performance, facilitating informed decision-making during performance reviews.
  • Coordinated cross-functional teams to facilitate smooth transitions during organizational restructuring efforts.

Direct Support Professional Caregiver

NeuroRestorative
03.2016 - 11.2024
  • Provided ongoing communication between clients, families, and other service providers to enhance overall care coordination efforts.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Maintained detailed documentation of client progress, daily activities, incidents, and relevant observations to ensure continuity of care across team members.
  • Improved client quality of life by providing assistance with daily living activities such as bathing, grooming, dressing, feeding, toileting assistance.
  • Provided reliable transportation for clients to attend medical appointments, social outings, or other community-based events as needed.
  • Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
  • Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.


Talent Acquisition Specialist

L&R LLC
03.2015 - 03.2016
  • Evaluated resumes, interviewed, and presented qualified candidates and solicited feedback to refine recruiting strategy.
  • Collaborated with the company CEO to determine job requirements and understand departmental needs.
  • Conducted telephone and in-person interviews to assess candidate experience and qualifications.
  • Implemented employee referral program that increased number of quality referrals and strengthened company's internal network.
  • Developed and maintained applicant tracking system, tracking all job openings, applicants and interviewing activity.

Education

A Levels, GCSE. - English Language And Literature, Performing Arts,

Astor College Of The Arts
United Kingdom
07-2014

Skills

  • Diverse, equity & inclusion knowledge
  • Client Relations
  • Dependable and responsible
  • Flexible and adaptable
  • Document Analysis
  • Customer service
  • Loan originations
  • Portfolio management
  • Active listening
  • Payment processing
  • Client relations
  • Call management
  • Scheduling
  • Teamwork and collaboration
  • Time management
  • Excellent communication
  • Relationship building and management

Timeline

Senior Loan Associate

Granite Edvance
08.2018 - Current

Workforce Coordinator

Granite Edvance
08.2018 - Current

Direct Support Professional Caregiver

NeuroRestorative
03.2016 - 11.2024

Talent Acquisition Specialist

L&R LLC
03.2015 - 03.2016

A Levels, GCSE. - English Language And Literature, Performing Arts,

Astor College Of The Arts

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Abbey Rose McCluskey