- Knitting and Crocheting
- Reading
- I have a passion for photography and editing photos
Abbie Brouthers
Cold Spring,KY
Summary
Proven problem-solver and effective communicator, I enhanced team performance by 20% at Friendly's through mentoring and task delegation. Skilled in meal preparation and managing high-pressure situations, I foster harmonious relationships and ensure customer satisfaction. My experience spans from childcare with a Private Family Client to hospitality, showcasing my adaptability and focus on achievements.
Overview
3
3
years of professional experience
Work History
Live-Out Nanny
Private Family Client
10.2024 - Current
- Performed light housekeeping duties relevant to childcare areas ensuring cleanliness and safety standards were maintained consistently.
- Resolved conflicts between siblings or peers by employing effective problem-solving techniques promoting harmonious relationships.
- Assisted in potty training efforts for toddlers while maintaining a patient and supportive approach.
- Cultivated strong relationships with parents, ensuring open communication regarding their child''s progress and needs.
Host
Gidos Brick Oven Pizza and Ice Cream
06.2024 - 09.2024
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Managed approximately 30 incoming calls per day from customers
Shift Manager
Friendly's
06.2023 - 09.2023
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
Server
Friendly's
08.2021 - 09.2023
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Education
Southern New Hampshire University
Hooksett, NH05-2027
High School Diploma -
Oxford High School
Oxford, MA06-2023
Skills
- Meal preparation
- Activity planning
- Outdoor activities
- Arts and crafts
- Customer service
- Staff Organization
Interests
Timeline
Live-Out Nanny
Private Family Client
10.2024 - Current
Host
Gidos Brick Oven Pizza and Ice Cream
06.2024 - 09.2024
Shift Manager
Friendly's
06.2023 - 09.2023
Server
Friendly's
08.2021 - 09.2023
Southern New Hampshire University
High School Diploma -
Oxford High School
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