Abigail Crandell
Westerville,OH
Summary
Dynamic professional with proven expertise in customer relationship management at Hampton Inn. Demonstrated success in lead generation and outreach, fostering partnerships and enhancing client trust. Proficient in Microsoft Office with strong verbal communication and organizational skills, driving success in fast-paced environments.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Bartender
KnockOut Pub&Grill
10.2025 - Current
- Crafted and served a diverse range of cocktails and beverages to enhance customer experience.
- Maintained cleanliness and organization of bar area to ensure operational efficiency.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
Server/Bartender
Claudiana's Italian Restaurant
01.2024 - Current
- Delivered exceptional service in a high-volume restaurant, ensuring a positive guest experience
- Managed transactions and dining logistics, enhancing organizational and multitasking skills
- Developed strong interpersonal and communication abilities-essential for client-facing roles in insurance brokerage
Sales Manager
Hampton Inn
01.2022 - 01.2023
- Directed hotel sales initiatives and managed client bookings, developing consultative sales skills applicable to insurance brokerage
- Cultivated customer loyalty through excellent service and timely communication
- Built partnerships with local businesses, demonstrating outreach and referral-building skills
Food Service Representative
Firehouse Tavern
01.2019 - 01.2023
- Developed strong people skills and learned to manage multiple customer needs simultaneously
- Reinforced time management, attention to detail, and teamwork
Customer Service Associate
Pizza Hut
01.2022 - 12.2022
- Handled phone and in-person customer inquiries; resolved service issues efficiently
- Learned ownership and accountability in a high-volume customer environment
Assistant Barn Manager
Hunters Court Farm
01.2016 - 01.2018
- Administered health care routines, inventory, and communications with horse owners-an early display of client-facing professionalism and organizational ability
Education
Bachelor of Business - Business Administration
Columbus State Community College
Columbus, OH01-2028
High School Diploma -
Big Walnut High School
Sunbury, OH01.2021
Skills
- Insurance sales support
- Customer relationship management
- Lead generation and outreach
- Administrative efficiency
- Scheduling and multitasking
- Microsoft Office and Google Workspace proficiency
- Verbal and written communication
- Conversational Spanish
Accomplishments
- Miss Congeniality – Voted by Equestrian Peers (2017)
- Athletic and Music Awards: Lacrosse, Tennis, Choir, Piano (2016–2018)
- Hunter Classic & Reserve Champion Titles (Equestrian, 2014–2018)
Affiliations
- Emotional Therapy Support with Horses – PBJ Connections (2015–2023)
- Equestrian Competitions & Training (2013–Present)
- High School Lacrosse, Tennis & Choir (2016–2021)
Certification
- Actively pursuing Ohio Property & Casualty Insurance License
- Completed multiple sales/customer service training modules (informal, workplace-based)
- Public Speaking & Debate Team Experience
Languages
Spanish
Limited
Awards
- Miss Congeniality - Voted by Equestrian Peers (2017)
- Athletic and Music Awards: Lacrosse, Tennis, Choir, Piano (2016-2018)
- Hunter Classic & Reserve Champion Titles (Equestrian, 2014-2018)
Certifications And Development
- Actively pursuing Ohio Property & Casualty Insurance License
- Completed multiple sales/customer service training modules (informal, workplace-based)
- Public Speaking & Debate Team Experience
Activities
- Emotional Therapy Support with Horses - PBJ Connections (2015-Present)
- Equestrian Competitions & Training (2013-Present)
- High School Lacrosse, Tennis & Choir (2016-2021)
Education
true
Timeline
Bartender
KnockOut Pub&Grill
10.2025 - Current
Server/Bartender
Claudiana's Italian Restaurant
01.2024 - Current
Sales Manager
Hampton Inn
01.2022 - 01.2023
Customer Service Associate
Pizza Hut
01.2022 - 12.2022
Food Service Representative
Firehouse Tavern
01.2019 - 01.2023
Assistant Barn Manager
Hunters Court Farm
01.2016 - 01.2018
High School Diploma -
Big Walnut High School
Bachelor of Business - Business Administration
Columbus State Community College