Abbie D'Amour
Minneapolis,MN
Summary
Experienced Social Worker, LGSW, LADC, prepared for impactful contributions. With training in alcohol and drug counseling, skills include therapeutic interventions, crisis management, and client advocacy. Strong focus on team collaboration, adaptability, and achieving outcomes with a background in supporting client treatment goals. Compassionate and driven with unfailing work ethic and passion for helping others. Reliable and flexible, adept at navigating changing needs while maintaining client-centered care. Well-versed at liaising with clients to foster access to community resources, treatment and assistance programs.
Overview
7
7
years of professional experience
3
3
years of post-secondary education
Work History
MSW, LGSW, LADC - Group Facilitator/Mental Health Counselor
Park Avenue Center
Minneapolis, MN
09.2025 - Current
- Implemented evidence-based practices in therapeutic interventions, contributing to improved mental health outcomes for clients.
- Advocated for policy changes to address systemic barriers affecting client care within healthcare settings and community resources.
- Offered crisis intervention services to address urgent concerns related to mental health, substance abuse, or domestic violence issues.
- Facilitated group discussions to promote engagement and collaboration among participants.
- Led workshops focusing on skill development, enhancing participants' personal growth journeys.
- Mediated conflicts within groups to maintain a positive and productive environment.
- Created a supportive environment by fostering trust, empathy, and mutual respect among participants.
Legal Administrative Assistant
Mottaz & Sisk Injury Law
3340 Northdale Blvd NW Ste 140, Coon Rapids, MN
09.2024 - Current
- Supported multiple attorneys simultaneously by efficiently prioritizing tasks according to urgency or deadline requirements.
- Managed general clerical needs such as opening and closing files, scanning sheets and faxing documents.
- Reduced attorney workload through proficient document management, handling correspondence, and performing clerical tasks.
- Screened phone calls to effectively handle less important inquiries and keep senior staff free for more important matters.
Housing Case Manager
RS Eden
818 S 3rd St. Minneapolis, MN
10.2023 - 08.2024
- Housing case manager for a caseload of 40 clients living in RS Eden's supportive housing located in downtown Minneapolis. Provided supportive services to bring healthy change and growth.
- Established partnerships within the community to address various barriers faced by clients seeking stable housing opportunities, such as employment or mental health support services.
- Monitored and tracked client progress through comprehensive case notes, utilizing data to inform program evaluation efforts and adapt services as needed.
- Improved client housing stability by developing individualized case management plans and providing ongoing support.
- Contributed to the overall success of the housing program by participating in regular staff meetings, sharing feedback and suggestions for improvement.
- Provided crisis intervention services as necessary to ensure client safety while addressing urgent issues.
- Enhanced client self-sufficiency through the coordination of relevant community resources and services.
Case Manager Intern
Tubman - Domestic Violence Shelter
1725 Monastery Way, Maplewood MN
08.2022 - 05.2023
- Case manager intern with Tubman shelter alongside a lead case manager learning to assess needs and provide resources to clients.
- Streamlined case management processes by implementing efficient tracking systems for documentation and reporting purposes.
- Identified community resources for clients, connecting them with essential services such as housing, healthcare, and employment opportunities.
- Improved client outcomes by conducting comprehensive individualized goal and safety plans.
Medical Intern
Students International
Santiago, Dominican Republic
08.2020 - 08.2021
- Interned in a clinic in a small town outside of Santiago, Dominican Republic
- Managed time effectively, prioritizing patient care while balancing administrative tasks and educational requirements.
- Ensured accuracy of patient records by diligently updating their information after every consultation or procedure.
- Shadowed experienced professionals to gain firsthand insight into specialized medical procedures and protocols.
- Developed strong rapport with patients, ensuring a comfortable environment for open communication about their health concerns.
Server
The Newsroom Restaurant
990 Nicollet Mall, Minneapolis, MN
05.2023 - 10.2023
- Front of house server at the Newsroom Restaurant in downtown Minneapolis.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Barista
Mocha Mommas Coffee
300 Nicollet Mall, Minneapolis, USA
01.2023 - 08.2023
- Part-time barista at Mocha Momma's Coffee shop, located in Minneapolis Central library.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
Guest Service Representative & Pharmacy Clerk
Coborns
2211 11th St E. Glencoe, MN 55336
10.2018 - 04.2023
- Preparing prescriptions and aiding with questions from patients regarding their medications.
- Managed stores daily book keeping records while balancing work at the front desk and pharmacy.
- Handled payment transactions accurately, maintaining proper cash handling procedures at all times.
- Enhanced guest satisfaction by providing exceptional customer service at the front desk.
- Managed guest inquiries via telephone, email, and in-person communication, ensuring accurate information delivery.
- Developed strong rapport with returning guests to foster loyalty and repeat business.
Education
Masters of Social Work - Clinical Social Work (LGSW)
Saint Mary's University
Minneapolis 08.2024 - 12.2025
License Alcohol And Drug Counselor (LADC) - Addiction Counseling
Saint Mary's University
Minneapolis, MN 08.2024 - 12.2025
Bachelor of Science - Social Work
North Central University
Minneapolis, MN05.2023
Skills
- Crisis Intervention
- Risk Assessment
- Client Confidentiality
- Organizational Efficiency
- Leadership
- Office Administration
- Case Documentation
- Intervention Planning
Languages
Spanish
Professional Working
Timeline
MSW, LGSW, LADC - Group Facilitator/Mental Health Counselor
Park Avenue Center
09.2025 - Current
Legal Administrative Assistant
Mottaz & Sisk Injury Law
09.2024 - Current
Masters of Social Work - Clinical Social Work (LGSW)
Saint Mary's University
08.2024 - 12.2025
License Alcohol And Drug Counselor (LADC) - Addiction Counseling
Saint Mary's University
08.2024 - 12.2025
Housing Case Manager
RS Eden
10.2023 - 08.2024
Server
The Newsroom Restaurant
05.2023 - 10.2023
Barista
Mocha Mommas Coffee
01.2023 - 08.2023
Case Manager Intern
Tubman - Domestic Violence Shelter
08.2022 - 05.2023
Medical Intern
Students International
08.2020 - 08.2021
Guest Service Representative & Pharmacy Clerk
Coborns
10.2018 - 04.2023
Bachelor of Science - Social Work
North Central University