Abbie D'Amour
Andover,MN
Summary
Dedicated social worker well-versed at liaising with clients to foster access to community resources, treatment and assistance programs. Strong background in supporting client treatment plans. Compassionate and driven with unfailing work ethic and passion for helping others.
Overview
6
6
years of professional experience
Work History
Legal Administrative Assistant
Mottaz & Sisk Injury Law
2024.09 - Current
- Supported multiple attorneys simultaneously by efficiently prioritizing tasks according to urgency or deadline requirements.
- Managed general clerical needs such as opening and closing files, scanning sheets and faxing documents.
- Reduced attorney workload through proficient document management, handling correspondence, and performing clerical tasks.
- Screened phone calls to effectively handle less important inquiries and keep senior staff free for more important matters.
Housing Case Manager
RS Eden
2023.10 - 2024.08
- Housing case manager for a caseload of 40 clients living in RS Eden's supportive housing located in downtown Minneapolis. Provided supportive services to bring healthy change and growth.
- Established partnerships within the community to address various barriers faced by clients seeking stable housing opportunities, such as employment or mental health support services.
- Monitored and tracked client progress through comprehensive case notes, utilizing data to inform program evaluation efforts and adapt services as needed.
- Improved client housing stability by developing individualized case management plans and providing ongoing support.
- Contributed to the overall success of the housing program by participating in regular staff meetings, sharing feedback and suggestions for improvement.
- Provided crisis intervention services as necessary to ensure client safety while addressing urgent issues.
- Enhanced client self-sufficiency through the coordination of relevant community resources and services.
Server
The Newsroom Restaurant
2023.05 - 2023.10
- Front of house server at the Newsroom Restaurant in downtown Minneapolis.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Barista
Mocha Mommas Coffee
2023.01 - 2023.08
- Part-time barista at Mocha Momma's Coffee shop, located in Minneapolis Central library.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
Case Manager Intern
Tubman - Domestic Violence Shelter
2022.08 - 2023.05
- Case manager intern with Tubman shelter alongside a lead case manager learning to assess needs and provide resources to clients.
- Streamlined case management processes by implementing efficient tracking systems for documentation and reporting purposes.
- Identified community resources for clients, connecting them with essential services such as housing, healthcare, and employment opportunities.
- Improved client outcomes by conducting comprehensive individualized goal and safety plans.
Guest Service Representative & Pharmacy Clerk
Coborns
2018.10 - 2023.04
- Preparing prescriptions and aiding with questions from patients regarding their medications.
- Managed stores daily book keeping records while balancing work at the front desk and pharmacy.
- Handled payment transactions accurately, maintaining proper cash handling procedures at all times.
- Enhanced guest satisfaction by providing exceptional customer service at the front desk.
- Managed guest inquiries via telephone, email, and in-person communication, ensuring accurate information delivery.
- Developed strong rapport with returning guests to foster loyalty and repeat business.
Medical Intern
Students International
2020.08 - 2021.08
- Interned in a clinic in a small town outside of Santiago, Dominican Republic
- Managed time effectively, prioritizing patient care while balancing administrative tasks and educational requirements.
- Ensured accuracy of patient records by diligently updating their information after every consultation or procedure.
- Shadowed experienced professionals to gain firsthand insight into specialized medical procedures and protocols.
- Developed strong rapport with patients, ensuring a comfortable environment for open communication about their health concerns.
Education
Master of Science - Clinical Social Work
Saint Mary's University
Minneapolis08.2025
Bachelor of Science - Social Work
North Central University
Minneapolis, MN05.2023
Skills
- Crisis Intervention
- Risk Assessment
- Client Confidentiality
- Organizational Efficiency
- Leadership
- Office Administration
- Case Documentation
- Intervention Planning
Languages
Spanish
Professional Working
Timeline
Legal Administrative Assistant
Mottaz & Sisk Injury Law
2024.09 - Current
Housing Case Manager
RS Eden
2023.10 - 2024.08
Server
The Newsroom Restaurant
2023.05 - 2023.10
Barista
Mocha Mommas Coffee
2023.01 - 2023.08
Case Manager Intern
Tubman - Domestic Violence Shelter
2022.08 - 2023.05
Medical Intern
Students International
2020.08 - 2021.08
Guest Service Representative & Pharmacy Clerk
Coborns
2018.10 - 2023.04
Master of Science - Clinical Social Work
Saint Mary's University
Bachelor of Science - Social Work
North Central University
Similar Profiles
LINETTE BONET MARTINEZ, ESQ.LINETTE BONET MARTINEZ, ESQ.
Paralegal at Personal Injury Law Firm - Patiño Law FirmParalegal at Personal Injury Law Firm - Patiño Law Firm
Holly BarraganHolly Barragan
Legal Assistant at Montevideo Law Personal Injury DBA Dog Bite Law GroupLegal Assistant at Montevideo Law Personal Injury DBA Dog Bite Law Group
Anh MartinAnh Martin
Corporate Recruiter at DiPasquale Moore Injury LawCorporate Recruiter at DiPasquale Moore Injury Law