ABBIE DYAL
Dispatcher
Jacksonville,FL
Summary
Accomplished Jacksonville Terminal Manager at Freedom Express Trans, adept in operations management and critical thinking, significantly increased on-time performance. Excelled in staff training and development, ensuring high customer satisfaction. Demonstrated exceptional leadership in high-stress situations, fostering professional relationships and promoting teamwork.
Overview
33
33
years of professional experience
Work History
Jacksonville Terminal Manager
Freedom Express Trans
12.2019 - 06.2024
- Facilitated delivery of dispatched loads by assigning boards and developing contingency plans.
- Oversaw maintenance activities, ensuring equipment reliability and minimal downtime due to repairs or malfunctions.
- Planned freight loads and coordinated with drivers to achieve accurate, timely delivery of products.
- Fielded customer complaints and comments and rectified issues.
- Promoted safety programs throughout terminal by conducting meetings and communicating safety program messages.
- Directed and monitored tracking, routing and dispatching transportation vehicles.
- Coordinated and monitored maintenance and repair of company vehicles to provide timely servicing.
- Developed strong relationships with clients, vendors, and other stakeholders for improved communication and collaboration.
- Achieved high customer satisfaction ratings by addressing concerns promptly and providing exceptional service at all times.
- Increased on-time performance with proactive scheduling and efficient workforce deployment.
- Managed terminal operations to ensure smooth functioning, optimal resource utilization, and timely service delivery.
Dispatcher
RDL Logistics
01.2012 - 11.2018
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Directed dispatching, routing, and tracking of [Number] fleet vehicles.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
- Trained new dispatchers on company protocols, contributing to a well-prepared team of professionals.
- Generated reports to track deliveries and maintain proper records and documentation.
- Streamlined the dispatch process by organizing resources and routes, optimizing response efforts.
- Closely monitored dispatch board to triage and prioritize over 100 daily calls.
Dispatcher
Landstar
02.1991 - 06.2008
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
- Promoted teamwork among colleagues by proactively assisting others when needed.
- Trained new dispatchers on company protocols, contributing to a well-prepared team of professionals.
- Trained and provided guidance to new team members to apply best practices and comply with protocols and regulations.
- Reduced errors in dispatch logs by implementing a thorough double-check system for all entries.
Education
High School Diploma -
Ed White High School
Jacksonville, FL06.1987
Skills
- Warehouse Safety
- Staff Training and Development
- Transportation Planning
- Retail Sales
- Operations Management
- Team Supervision
- Load Planning
- Staff Supervision
- Delegation
- Dispatch
- DOT Regulations
- Customer Service
- Critical Thinking
Timeline
Jacksonville Terminal Manager
Freedom Express Trans
12.2019 - 06.2024
Dispatcher
RDL Logistics
01.2012 - 11.2018
Dispatcher
Landstar
02.1991 - 06.2008
High School Diploma -
Ed White High School
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