ABBIE DYAL
Dispatcher
Jacksonville,FL
Summary
Accomplished Jacksonville Terminal Manager at Freedom Express Trans, adept in operations management and critical thinking, significantly increased on-time performance. Excelled in staff training and development, ensuring high customer satisfaction. Demonstrated exceptional leadership in high-stress situations, fostering professional relationships and promoting teamwork.
Overview
33
33
years of professional experience
Work History
Jacksonville Terminal Manager
Freedom Express Trans
203 Fort Wade Road Suite 320 Ponte Vedra Fl 32081
12.2019 - 06.2024
- Facilitated delivery of dispatched loads by assigning boards and developing contingency plans.
- Oversaw maintenance activities, ensuring equipment reliability and minimal downtime due to repairs or malfunctions.
- Planned freight loads and coordinated with drivers to achieve accurate, timely delivery of products.
- Fielded customer complaints and comments and rectified issues.
- Promoted safety programs throughout terminal by conducting meetings and communicating safety program messages.
- Directed and monitored tracking, routing and dispatching transportation vehicles.
- Coordinated and monitored maintenance and repair of company vehicles to provide timely servicing.
- Developed strong relationships with clients, vendors, and other stakeholders for improved communication and collaboration.
- Achieved high customer satisfaction ratings by addressing concerns promptly and providing exceptional service at all times.
- Increased on-time performance with proactive scheduling and efficient workforce deployment.
- Managed terminal operations to ensure smooth functioning, optimal resource utilization, and timely service delivery.
Dispatcher
RDL Logistics
96126 Mount Zion Loop Yulee FL
01.2012 - 11.2018
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Directed dispatching, routing, and tracking of [Number] fleet vehicles.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
- Trained new dispatchers on company protocols, contributing to a well-prepared team of professionals.
- Generated reports to track deliveries and maintain proper records and documentation.
- Streamlined the dispatch process by organizing resources and routes, optimizing response efforts.
- Closely monitored dispatch board to triage and prioritize over 100 daily calls.
Dispatcher
Landstar
13410 Sutton Park Dr S Jacksonville, FL 32224
02.1991 - 06.2008
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
- Promoted teamwork among colleagues by proactively assisting others when needed.
- Trained new dispatchers on company protocols, contributing to a well-prepared team of professionals.
- Trained and provided guidance to new team members to apply best practices and comply with protocols and regulations.
- Reduced errors in dispatch logs by implementing a thorough double-check system for all entries.
Education
High School Diploma -
Ed White High School
Jacksonville, FL06.1987
Skills
- Warehouse Safety
- Staff Training and Development
- Transportation Planning
- Retail Sales
- Operations Management
- Team Supervision
- Load Planning
- Staff Supervision
- Delegation
- Dispatch
- DOT Regulations
- Customer Service
- Critical Thinking
Timeline
Jacksonville Terminal Manager
Freedom Express Trans
12.2019 - 06.2024
Dispatcher
RDL Logistics
01.2012 - 11.2018
Dispatcher
Landstar
02.1991 - 06.2008
High School Diploma -
Ed White High School