Nathan Mueller
Quincy,IL
Summary
Proven leader in transportation and logistics, adept at enhancing operational efficiency and customer satisfaction at ADM. Expert in warehouse safety and team collaboration, significantly boosting service scores. Streamlined processes and improved team skills, leading to increased on-time delivery performance. Skilled in critical thinking and problem-solving, ensuring high standards of safety and reliability.
Overview
27
27
years of professional experience
Work History
Terminal Manager
ADM
Caldwell, ID
05.2022 - 06.2024
- Facilitated delivery of dispatched loads by assigning boards and developing contingency plans.
- Oversaw maintenance activities, ensuring equipment reliability and minimal downtime due to repairs or malfunctions.
- Planned freight loads and coordinated with drivers to achieve accurate, timely delivery of products.
- Fielded customer complaints and comments and rectified issues.
- Promoted safety programs throughout terminal by conducting meetings and communicating safety program messages.
- Performed human resource-related tasks by interviewing and hiring employees, performing payroll functions and evaluating drivers.
- Handled customer complaints and revised process to improve service, boosting customer service scores Number%.
- Implemented staff training programs to enhance employee skills, productivity, and overall job satisfaction.
- Enhanced safety standards by conducting regular audits and implementing corrective actions.
- Directed and monitored tracking, routing and dispatching transportation vehicles.
- Coordinated and monitored maintenance and repair of company vehicles to provide timely servicing.
- Increased on-time performance with proactive scheduling and efficient workforce deployment.
- Achieved high customer satisfaction ratings by addressing concerns promptly and providing exceptional service at all times.
Bulk Delivery Driver
Builders FirstSource
Vancouver, WA
05.2020 - 05.2022
- Collaborated with team members to improve overall operations, sharing feedback from customers and suggesting process improvements.
- Reduced idle time between deliveries by effectively managing breaks and utilizing wait times to complete administrative tasks or vehicle maintenance checks.
- Assisted in warehouse operations by loading and unloading trucks, organizing inventory, and conducting routine safety checks.
- Ensured timely deliveries by maintaining strict adherence to schedules and communicating effectively with dispatchers.
- Safeguarded product quality during transportation by adhering to proper handling procedures and temperature control guidelines.
- Minimized product damage during transit with careful loading techniques and securement methods.
- Elevated customer satisfaction ratings through prompt issue resolution, clear communication, and consistent follow-up on any outstanding concerns.
- Enhanced delivery efficiency by planning and executing optimized routes for bulk deliveries.
- Trained new hires on company procedures, safety protocols, and best practices for bulk delivery operations.
- Reduced fuel costs through regular vehicle maintenance and proactive route adjustments.
Staff Non Commissioned Officer USMC
United States Marine Corps
Washington DC
11.1997 - 04.2014
- Mentored junior staff members, helping them develop their skills and advance in their careers.
- Maintained strict adherence to industry regulations, minimizing risk exposure for the organization.
- Enhanced communication between team members by organizing regular meetings and fostering open dialogue.
- Established effective relationships with key stakeholders both internally and externally for increased collaboration opportunities.
- Improved department efficiency by streamlining and implementing policies and processes.
- Optimized resource utilization by reallocating personnel based on workload assessment resulting in balanced workload distribution among the team members.
- Coordinated cross-functional teams to address complex issues, leading to more efficient problem-solving processes.
- Delivered high-quality training programs, enhancing employee skill sets and contributing to professional development efforts.
- Implemented process improvements that streamlined workflows, reducing redundancies and increasing operational efficiency.
Education
Diploma -
Quincy Senior High School
Quincy Illinois 06.1997
Skills
- Warehouse Safety
- Staff Training and Development
- Transportation Planning
- Retail Sales
- Warehouse Management
- Safety
- Operations Management
- MS Office Suite
- Team Supervision
- Load Planning
- Staff Supervision
- Policy Enforcement
- OSHA Regulations
- Dispatching workers
- Dispatch
- DOT Regulations
- Regulatory Compliance
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Time Management
- Attention to Detail
- Problem-solving abilities
- Multitasking
- Multitasking Abilities
- Loading and unloading
- Reliability
- Worker Supervision
- Excellent Communication
- Critical Thinking
- Organizational Skills
- Team Collaboration
- Shipping and receiving
- Warehouse Organization
- Active Listening
- Effective Communication
- Forklift Operation
- Task Prioritization
Timeline
Terminal Manager
ADM
05.2022 - 06.2024
Bulk Delivery Driver
Builders FirstSource
05.2020 - 05.2022
Staff Non Commissioned Officer USMC
United States Marine Corps
11.1997 - 04.2014
Diploma -
Quincy Senior High School