Abbie Frazier
Fayetteville,AR
Summary
Diligent Implementation Specialist with proven track record in successfully managing and integrating complex systems. Demonstrated ability to lead cross-functional teams to achieve seamless system integration and optimization. Effectively utilized problem-solving and project management skills to deliver high-quality results.
Overview
6
6
years of professional experience
Work History
Enterprise Integration Manager
SupplyPike
Rogers, AR
07.2025 - Current
- Led integration projects with enterprise customers ($100k+ ARR) and strategic partnerships ($300k+ ARR), which included obtaining their shipping documents as well as certain data elements to optimize document retrieval.
- Created and improved comprehensive internal documentation detailing best practices and current application functionality.
- Mentored junior team members on best practices for integration methodologies and tools.
Enterprise Customer Integration Manager
SupplyPike
Rogers, AR
01.2024 - Current
- As a Customer Enterprise Integration Manager (July 2025-present), led integration projects with enterprise customers ($100k+ ARR) and strategic partnerships ($300k+ ARR), which included obtaining their shipping documents as well as certain data elements to optimize document retrieval. Configured automated email systems to efficiently request missing shipping documents from carriers, enhancing operational efficiency.
- Created and improved comprehensive internal documentation detailing best practices and current application functionality.
- Mentored junior team members on best practices for integration methodologies and tools. Educated cross-functional team members on internal API calls to increase understanding of application functionality.
- As a Customer Integration Manager (Jan 2024-July 2025), conducted thorough assessments of customers' document management solutions during onboarding and implemented a seamless integration with SupplyPike.
- Mitigated churn risk by establishing integrations that were effective and accurate as early as possible.
Customer Success Manager
SupplyPike
Rogers, AR
08.2022 - 01.2024
- Served as customer's main point of contact throughout onboarding and beyond. Developed and maintained strong relationships with clients to strengthen satisfaction and retention.
- Drove quick time-to-value to establish trust and adoption, ultimately improving long-term retention and creating potential upsell opportunities.
- Mitigated churn risk by proactively monitoring customer accounts and identifying recovery opportunities and potential issues. Collaborated with cross-functional teams to address client issues and drive timely resolutions.
- Mentored new-hires internally, focusing on developing CSM skills and product knowledge.
Implementation Specialist - Application Manager
Epic
Verona, WI
07.2021 - 03.2022
- Independently owned build, testing, and data migration for new hospital acquisition on condensed timelines.
- Independently completed mapped record testing to ensure interface accuracy.
- Formulated appointment conversion strategy, mobilized IT team and operations to accommodate urgent customer requests.
Implementation Specialist
Epic
Verona, WI
02.2020 - 03.2022
- As an Application Manager (July 2021-March 2022), independently owned all build, testing, and data migration for a new hospital on condensed timelines.
- Formulated appointment conversion strategy and oversaw its execution. Mobilized IT team and operations to accommodate urgent customer requests.
- As an Application Coordinator (February 2020-July 2021), guided customer IT team through Radiant application implementation for 40+ hospitals and 60+ outpatient imaging locations.
- Articulated and defended best practice recommendations. Effectively communicated with radiology operations to incorporate feedback, optimize workflows, and ensure a seamless end-user experience.
- Established project timelines and managed IT team members to meet deadlines with high-quality deliverables.
- Spearheaded strategy to mitigate risks and align workspaces across all procedural applications.
- As the interventional radiology (IR) functional area owner (Feb 2020-March 2022), served as point person for a committee comprised of 12 highly respected IR radiologists from around the globe nominated to provide feedback and define the gold standard for the industry.
- Key accomplishments include revamping all Foundation System IR procedures, designing and building an optimized IR ordering workflow, and designing and building a revamped consult workspace to be implemented across all procedural applications. Changes made are now available as out-of-the-box functionality to new customers.
- Served as the expert for IR consult workflow; provided individualized recommendations to customers based on their organization's needs and Epic's current recommendations.
- Ensured internal IR documentation was accurate and up-to-date. Created and distributed quarterly IR newsletter to increase IR knowledge across the Radiology division.
INTERVENTIONAL RADIOLOGY FUNCTIONAL AREA OWNER
Epic
Verona, WI
02.2020 - 03.2022
- Point person for interventional radiology (IR) steering board, a committee comprised of 12 highly respected IR radiologists from around the globe nominated to provide feedback and define the gold standard for the industry.
- Key accomplishments include revamping all Foundation System IR procedures, designing and building an optimized IR ordering workflow, and designing and building a revamped consult workspace to be implemented across all procedural applications.
- Changes made are now available as out-of-the-box functionality to new customers.
- Served as the expert for IR consult workflow; provided individualized recommendations to customers based on their organization's needs and Epic's current recommendations.
- Ensured internal IR documentation was accurate and up-to-date. Created and distributed quarterly IR newsletter to increase IR knowledge across the Radiology division.
Education
Bachelor of Science - Mathematics, Pure Mathematics
University of Arkansas
Fayetteville, AR12.2019
Skills
- Effective verbal and written communication
- Organization and prioritization of issues
- Troubleshooting and problem-solving
- Interpersonal relationship building
- Cross-functional team leadership
- Accuracy and precision in tasks
Timeline
Enterprise Integration Manager
SupplyPike
07.2025 - Current
Enterprise Customer Integration Manager
SupplyPike
01.2024 - Current
Customer Success Manager
SupplyPike
08.2022 - 01.2024
Implementation Specialist - Application Manager
Epic
07.2021 - 03.2022
Implementation Specialist
Epic
02.2020 - 03.2022
INTERVENTIONAL RADIOLOGY FUNCTIONAL AREA OWNER
Epic
02.2020 - 03.2022
Bachelor of Science - Mathematics, Pure Mathematics
University of Arkansas