Abbie Hall
Summary
Results-driven professional with expertise in operational management, employee training, and customer service. Proven ability to optimize scheduling and resolve conflicts, ensuring efficient service delivery and enhanced customer satisfaction.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Assistant Shop Leader
&pizza
Richmond, VA
07.2023 - Current
- Supervised daily operations of two locations, ensuring achievement of operational targets through effective management.
- Coordinated employee schedules to optimize coverage, supporting consistent service levels and operational flow.
- Managed weekly inventory and cost of goods sold reporting to stay on business targets and remain adequately stocked on line items.
- Led training for new hires, incorporating one-on-one coaching and S.M.A.R.T. guidelines.
Server
Pizza and Beer of Richmond (PBR)
Richmond, VA
05.2023 - 07.2023
- Accurately processed food and drink orders in a timely manner.
- Collaborated with kitchen and bar staff to ensure timely meal preparation and delivery, enhancing overall guest satisfaction.
- Recommended menu items to elevate guest dining experiences, contributing to increased guest satisfaction and repeat visits.
- Gained knowledge of rotating draft beer options and craft cocktails to provide tailored recommendations that improved guest experiences.
- Resolved customer complaints with professionalism and empathy.
- Maintained cleanliness and organization of dining area and service stations.
- Efficiently handled cash transactions and operated point-of-sale systems.
Server/Bartender
Hatch Local Foodhall
Richmond, Virginia
02.2023 - 04.2023
- Delivered exceptional service to high volume of daily customers, enhancing overall dining experience.
- Coordinated with kitchen staff and vendors to ensure timely food and drink delivery, supporting smooth operations.
- Assisted guests with menu selections and addressed special dietary needs.
- Memorized drink recipes and executed preparation efficiently.
- Maintained cleanliness and organization in dining areas, including bar and tables.
- Resolved customer complaints professionally, achieving high satisfaction and repeat patronage.
- Trained new servers on restaurant procedures and service standards.
- Participated in team meetings to enhance service quality and operational efficiency.
Server
Tazza Kitchen
Richmond, Virginia
12.2022 - 02.2023
- Delivered exceptional customer service in fast-paced dining environment, contributing to positive guest experiences.
- Recommended menu items that elevated guest dining experiences and increased customer satisfaction.
- Took and processed food and drink orders accurately and promptly.
- Maintained cleanliness and organization of dining area and service stations.
- Managed daily opening and closing responsibilities to maintain dining area readiness and supply levels.
- Processed money transactions accurately, ensuring compliance with company cash handling procedures.
Market Bartender / Barista / Manager
Saison & Saison Market
Richmond, VA
01.2022 - 12.2022
- Crafted and served specialty cocktails and coffee, enhancing the customer experience.
- Trained bartenders and baristas in procedures and customer interaction skills, enhancing service quality.
- Managed inventory, set prices, and restocked supplies to support smooth operational flow.
- Ensured bar cleanliness and organization during service hours, creating a welcoming atmosphere for guests.
- Promptly resolved customer complaints to ensure satisfaction and loyalty.
- Provided menu education and tailored retail recommendations to match customer preferences.
- Collaborated with kitchen staff to improve food and drink service efficiency.
- Accurately handled cash transactions, maintaining a balanced register.
Shift Leader
&pizza
Richmond, Virginia
01.2021 - 08.2022
Lead Barback
Rappahannock Restaurant
Richmond, VA
07.2019 - 03.2020
- Assisted bartenders with drink preparation and service during peak hours.
- Prepared both alcoholic and non-alcoholic beverages for patrons.
- Monitored customer needs and delivered prompt assistance to enhance guest experience.
- Managed bar supplies and inventory to support smooth operations and timely service.
- Maintained cleanliness and organization of bar area and storage rooms.
- Oversaw cash registers and POS systems, ensuring accurate transactions and financial integrity.
Food Expeditor
Rappahannock Restaurant
Richmond , VA
07.2018 - 07.2019
- Coordinated food orders between kitchen and dining area, resulting in timely service delivery during peak hours.
- Maintained cleanliness and organization of expediting station throughout each shift.
- Trained new staff on expediting procedures and restaurant protocols for consistency.
- Verified accuracy of order tickets prior to delivering food items to tables.
- Interacted with kitchen staff to manage order priorities during peak hours effectively.
- Assisted servers in expediting meal service, contributing to enhanced customer satisfaction.
- Collaborated with management to streamline food delivery processes, improving overall service efficiency.
- Monitored inventory levels of supplies used in expediting process regularly.
Education
High School Diploma -
Hermitage Highschool
Henrico, VA06-2016
Some College (No Degree) - English Literature
University of Lyncburg
Lynchburg, VASkills
- Customer service
- Food service expertise
- Operational management
- Scheduling optimization
- Cost control
- Employee training
- Team leadership
- Problem solving
- Conflict resolution
- Punctual and reliable
- Inventory management
Certification
- Serv-Safe Manager Certified
Timeline
Assistant Shop Leader
&pizza
07.2023 - Current
Server
Pizza and Beer of Richmond (PBR)
05.2023 - 07.2023
Server/Bartender
Hatch Local Foodhall
02.2023 - 04.2023
Server
Tazza Kitchen
12.2022 - 02.2023
Market Bartender / Barista / Manager
Saison & Saison Market
01.2022 - 12.2022
Shift Leader
&pizza
01.2021 - 08.2022
Lead Barback
Rappahannock Restaurant
07.2019 - 03.2020
Food Expeditor
Rappahannock Restaurant
07.2018 - 07.2019
High School Diploma -
Hermitage Highschool
Some College (No Degree) - English Literature
University of Lyncburg