Abbie Johnson
Cypress
Summary
Compassionate Master of Social Work (MSW) with hands-on experience in client care management and behavioral health support. Delivered trauma-informed care and CBT-based interventions while advocating for youth and adults in recovery. Expertise in HIPAA-compliant documentation, crisis intervention, and fostering interdisciplinary collaboration.
Overview
15
15
years of professional experience
9
9
years of post-secondary education
Work History
Clinical Group Facilitator
Charlie Health
06.2026 - Current
- Facilitate virtual intensive outpatient (IOP) group sessions for adolescents, young adults, and adults experiencing mental health and substance use challenges.
- Lead psychoeducational and therapeutic groups utilizing evidence-based practices including Cognitive Behavioral Therapy (CBT), Dialectical Behavior Therapy (DBT), and Motivational Interviewing.
- Foster a supportive and inclusive virtual environment that promotes client engagement, emotional regulation, and skill development.
- Monitor participant progress, group dynamics, and safety concerns while adhering to clinical protocols.
- Collaborate with therapists, care teams, and clinical leadership to ensure coordinated and effective treatment delivery.
- Complete timely clinical documentation and maintain HIPAA compliance and confidentiality standards.
- Support individuals experiencing anxiety, depression, trauma, self-harm behaviors, and substance use disorders through structured therapeutic interventions.
Virtual Case Manager
INIZIO ENGAGE (PFIZER PROGRAM)
10.2023 - Current
- Manage patient cases by identifying barriers to treatment access and coordinating complex patient coordination for ongoing services.
- Nurture relationships with patients to maximize engagement and retention of patient barriers.
- Collaborate with providers and patients through inbound and outbound call center platforms to ensure seamless continuity of migraine medications.
- Maintain 100% HIPAA compliance while handling confidential patient information and scheduling follow-up appointments.
MSW Intern
SANTA MARIA HOSTEL
Houston
08.2025 - 04.2026
- Co-facilitated support groups for women in recovery, applying a biological sciences background to explain the intersection of addiction and organ health.
- Assisted clients with life skills development while identifying systemic inefficiencies to optimize patient coordination and recovery planning.
- Delivered psychoeducational sessions on reproductive health, including competitive analysis of wellness resources to empower patient decision-making.
- Supported crisis intervention and utilized MS Excel for EMR documentation and tracking healthcare diagnostics metrics.
Youth & Family Support Specialist
HEARTS WITH HOPE FOUNDATION
Spring
07.2022 - 10.2023
- Managed support services for youth and families, coordinating logistics between clinical staff and administrative systems to improve conversion rates for services.
- Conducted assessments to identify family needs and utilized Salesforce to track engagement and support outcomes.
- Nurtured trusting relationships with stakeholders to encourage positive behavioral health outcomes and long-term engagement.
- Collaborated with DFPS and foster care systems to streamline patient coordination and ensure data accuracy in reporting.
Senior Case Manager
CONTINUUM GLOBAL SOLUTIONS (AETNA)
10.2020 - 07.2022
- Supervised and supported a team of 50+ employees within an inbound call center environment focused on healthcare benefits coordination.
- Managed healthcare benefits and wellness concerns, educating members on coverage for healthcare benefits and prior authorizations.
- Reviewed documentation for compliance.
- Scheduled staff training sessions on HIPAA compliance and patient engagement strategies to improve service quality.
Case Manager
PERCEPTA
05.2021 - 08.2021
- Resolved customer concerns through an inbound call center, managing patient coordination and complex scheduling needs.
- Maintained accurate documentation of client interactions and case updates within Salesforce and related CRM platforms.
- Identified process improvements to nurture better client relationships and increase retention for service contracts.
- Collaborated with management to perform competitive analysis of service delivery models to improve call center efficiency.
Peer Mentor
UNIVERSITY OF HOUSTON-DOWNTOWN
Houston
09.2019 - 05.2021
- Advocated for students by identifying academic barriers and coordinating logistics for campus resource access.
- Maintained student records with 100% confidentiality, utilizing MS Excel for tracking engagement and retention metrics.
- Nurtured positive relationships with the student body to improve participation rates in academic support programs.
- Collaborated with university staff to schedule workshops and events aimed at student success and outreach.
Dispatcher / Delivery Driver
LETTER RIDE LLC
Houston
10.2018 - 10.2019
- Managed dispatch operations and delivery logistics, optimizing schedules to ensure high efficiency and customer satisfaction.
- Monitored operational performance metrics using reporting tools to identify and mitigate logistical bottlenecks.
- Collaborated with a team of drivers to nurture a reliable delivery network and maintain performance standards.
- Scheduled daily routes and managed driver communications to maximize the throughput of delivery services.
Director
ELITE CITY KIDS CHILDCARE & LEARNING ACADEMY
Houston
02.2011 - 06.2015
- Managed daily operations, overseeing staff hiring, training, and logistics to enhance functionality of multi-functional educational facility.
- Managed comprehensive daily operations including staff hiring, training, and logistics for a multi-functional educational facility.
- Nurtured relationships with parents and community partners, resulting in increased enrollment and enhanced community engagement.
- Collaborated with state regulators to ensure compliance and streamlined budgeting processes using MS Excel.
Education
Master of Social Work - MSW
University of Houston
Houston, TX 08.2024 - 05.2026
Bachelor of Social Work - BSW
University of Houston-Downtown
Houston, TX 08.2014 - 04.2022
Skills
- Group facilitation
- Crisis Intervention
- Motivational techniques
- Psychoeducation
- Trauma-Informed Care
- Addiction Support
- Telehealth Services
- Patient Coordination
- Case Management
- Healthcare Navigation
- Scheduling
- EMR Documentation
- Clinical Documentation
- HIPAA Compliance
- Behavioral health
- Crisis Management
- Multidisciplinary Collaboration
- Relationship Management
- MS Excel
- Addiction Support
- Clinical Documentation
Additional Skills
Patient Coordination, Case Management, Healthcare Navigation, Scheduling, Patient Advocacy, Inbound Call Center, Outbound Call Center, Salesforce, MS Excel, EMR Documentation, CRM Data Management, HIPAA Compliance, Healthcare diagnostics, Behavioral health, Trauma-Informed Care, Competitive analysis, Relationship Management, Crisis Intervention, Psychoeducation, Multidisciplinary Collaboration, Group Facilitation, Cognitive Behavioral Therapy (CBT), Dialectical Behavior Therapy (DBT), Motivational Interviewing, Telehealth Services, Substance Use Recovery, Trauma-Informed Care, Crisis Intervention, Psychoeducation, Clinical Documentation
Timeline
Clinical Group Facilitator
Charlie Health
06.2026 - Current
MSW Intern
SANTA MARIA HOSTEL
08.2025 - 04.2026
Master of Social Work - MSW
University of Houston
08.2024 - 05.2026
Virtual Case Manager
INIZIO ENGAGE (PFIZER PROGRAM)
10.2023 - Current
Youth & Family Support Specialist
HEARTS WITH HOPE FOUNDATION
07.2022 - 10.2023
Case Manager
PERCEPTA
05.2021 - 08.2021
Senior Case Manager
CONTINUUM GLOBAL SOLUTIONS (AETNA)
10.2020 - 07.2022
Peer Mentor
UNIVERSITY OF HOUSTON-DOWNTOWN
09.2019 - 05.2021
Dispatcher / Delivery Driver
LETTER RIDE LLC
10.2018 - 10.2019
Bachelor of Social Work - BSW
University of Houston-Downtown
08.2014 - 04.2022
Director
ELITE CITY KIDS CHILDCARE & LEARNING ACADEMY
02.2011 - 06.2015