Summary
Overview
Work History
Education
Skills
Timeline
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Abbie LeFevre

Chesapeake,VA

Summary

Results-driven business professional with expertise in development, sales, and operations. Skilled in strategic planning, business analytics, client management, and financial oversight. Proven leader with strong problem-solving, communication, and workflow optimization skills, focused on delivering growth and exceptional customer service.

Overview

9
9
years of professional experience

Work History

Manager of Business Development and Sales

SUNDAYS Sun, Shop, and Spa
03.2023 - Current
  • Evaluated employee performance through assessments, provided constructive feedback, and implemented ongoing coaching and training initiatives to drive professional development and improve team performance.
  • Directed and monitored budget and revenue trends, introducing expense tracking and cost reduction strategies to optimize financial management and support decision-making with detailed reports for leadership.
  • Collaborated with sales teams to design impactful training materials, enhancing staff product knowledge and increasing closing rates, while resolving customer complaints with empathy to foster loyalty and repeat business.
  • Achieved a 66.7% increase in retail store performance over nine months while consistently ranking in the top 5 for sales productivity amongst 150 team members.
  • Managed scheduling, timesheets, and records for a 10-member staff, ensuring accurate documentation of vacations, personal days, and compliance with company policies.

Retail Sales Associate

SUNDAYS Sun, Shop, and Spa
04.2021 - 03.2023
  • Delivered exceptional customer service by addressing inquiries, assisting with purchases, and scheduling services, consistently enhancing the shopping experience.
  • Maintained a clean, organized store environment and managed inventory by processing shipments and restocking merchandise accurately.
  • Exceeded personal sales goals through proactive customer engagement, effective upselling techniques, and promoting tanning products and packages.
  • Negotiated service contracts while securing favorable package terms for the client to increase sales performance.

Childcare Provider

YMCA
03.2016 - 01.2018
  • Maintained a clean and safe environment by sanitizing dishes, toys, and surfaces, reducing the spread of germs.
  • Supported children's emotional and developmental well-being through individualized care and a nurturing atmosphere.
  • Ensured child safety by administering first aid as needed and managing behavior effectively with positive reinforcement techniques.
  • Built strong relationships with families by providing regular progress updates and fostering trust.

Education

Bachelor of Science - Liberal Studies

Longwood University
Farmville, VA
05-2023

High School Diploma -

Hickory High School
Chesapeake, VA
06-2017

Skills

  • Customer Service Excellence
  • Business Development and Planning
  • Sales and Account Management
  • Operational Efficiency
  • Financial and Business Analytics
  • Team Leadership and Communication
  • Problem-Solving and Conflict Resolution
  • Multitasking and Time Management

Timeline

Manager of Business Development and Sales

SUNDAYS Sun, Shop, and Spa
03.2023 - Current

Retail Sales Associate

SUNDAYS Sun, Shop, and Spa
04.2021 - 03.2023

Childcare Provider

YMCA
03.2016 - 01.2018

Bachelor of Science - Liberal Studies

Longwood University

High School Diploma -

Hickory High School

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Abbie LeFevre