Abbie LeFevre
Chesapeake,VA
Summary
Results-driven business professional with expertise in development, sales, and operations. Skilled in strategic planning, business analytics, client management, and financial oversight. Proven leader with strong problem-solving, communication, and workflow optimization skills, focused on delivering growth and exceptional customer service.
Overview
9
9
years of professional experience
Work History
Manager of Business Development and Sales
SUNDAYS Sun, Shop, and Spa
03.2023 - Current
- Evaluated employee performance through assessments, provided constructive feedback, and implemented ongoing coaching and training initiatives to drive professional development and improve team performance.
- Directed and monitored budget and revenue trends, introducing expense tracking and cost reduction strategies to optimize financial management and support decision-making with detailed reports for leadership.
- Collaborated with sales teams to design impactful training materials, enhancing staff product knowledge and increasing closing rates, while resolving customer complaints with empathy to foster loyalty and repeat business.
- Achieved a 66.7% increase in retail store performance over nine months while consistently ranking in the top 5 for sales productivity amongst 150 team members.
- Managed scheduling, timesheets, and records for a 10-member staff, ensuring accurate documentation of vacations, personal days, and compliance with company policies.
Retail Sales Associate
SUNDAYS Sun, Shop, and Spa
04.2021 - 03.2023
- Delivered exceptional customer service by addressing inquiries, assisting with purchases, and scheduling services, consistently enhancing the shopping experience.
- Maintained a clean, organized store environment and managed inventory by processing shipments and restocking merchandise accurately.
- Exceeded personal sales goals through proactive customer engagement, effective upselling techniques, and promoting tanning products and packages.
- Negotiated service contracts while securing favorable package terms for the client to increase sales performance.
Childcare Provider
YMCA
03.2016 - 01.2018
- Maintained a clean and safe environment by sanitizing dishes, toys, and surfaces, reducing the spread of germs.
- Supported children's emotional and developmental well-being through individualized care and a nurturing atmosphere.
- Ensured child safety by administering first aid as needed and managing behavior effectively with positive reinforcement techniques.
- Built strong relationships with families by providing regular progress updates and fostering trust.
Education
Bachelor of Science - Liberal Studies
Longwood University
Farmville, VA05-2023
High School Diploma -
Hickory High School
Chesapeake, VA06-2017
Skills
- Customer Service Excellence
- Business Development and Planning
- Sales and Account Management
- Operational Efficiency
- Financial and Business Analytics
- Team Leadership and Communication
- Problem-Solving and Conflict Resolution
- Multitasking and Time Management
Timeline
Manager of Business Development and Sales
SUNDAYS Sun, Shop, and Spa
03.2023 - Current
Retail Sales Associate
SUNDAYS Sun, Shop, and Spa
04.2021 - 03.2023
Childcare Provider
YMCA
03.2016 - 01.2018
Bachelor of Science - Liberal Studies
Longwood University
High School Diploma -
Hickory High School
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