Abbie Moles
Overland Park
Summary
Accomplished and strategic-minded insurance leader with a strong track record of driving business development, client retention, and profitable growth across diverse commercial lines. Recognized for cultivating lasting relationships with brokers and stakeholders, optimizing underwriting strategies, and leading high-performing teams. Proven ability to navigate complex market dynamics while executing on initiatives that strengthen organizational positioning and deliver measurable results.
Overview
18
18
years of professional experience
Work History
Commercial Director, Middle Market
CNA Insurance
Kansas City
05.2024 - Current
- Lead CNA’s Middle Market strategy across the region, driving profitable growth and strengthening broker engagement and distribution execution.
- Manage a $50M book of commercial business, ensuring disciplined underwriting, pricing adequacy, and portfolio profitability.
- Built and currently oversee a new team of five underwriters, responsible for hiring, onboarding, coaching, and performance development to establish a strong, cohesive unit.
- Partner cross-functionally with claims, risk control, operations, and national leadership to implement strategic initiatives, enhance client experience, and improve workflow efficiency.
- Cultivate and grow high-impact relationships with key distribution partners to expand market share and increase visibility in the region.
- Promote a performance-driven culture through leadership, mentorship, and continuous improvement efforts across the underwriting team.
Account Executive Director
Travelers Companies Inc.
Overland Park
06.2022 - 05.2024
- Surpassed new business target by 175% in 2023 through consultative marketing and strategic sales execution.
- Managed a $20M+ book of commercial business with retention rates over 90%.
- Underwrote complex middle market risks across multiple industries, maintaining disciplined profitability and risk selection.
- Owned broker relationships and successfully negotiated both new and renewal business.
- Served as a mentor and resource for peers while collaborating across underwriting, claims, and product teams to support profitable growth.
Account Executive, Enterprise Business/Financial Institutions
Lockton Companies
Kansas City
11.2009 - 01.2014
- Managed $4.5M+ in premium revenue, retaining and expanding a diverse portfolio of high-profile commercial accounts.
- Built trusted advisor relationships with client executives including CFOs and Risk Managers.
- Led renewal strategies and cross-functional collaboration between client service, claims, and production teams.
Account Manager
Lockton Companies
Kansas City
06.2008 - 11.2009
- Oversaw $2.5M+ in premiums while managing renewal strategies and daily service deliverables.
- Mentored junior team members and contributed to business development efforts.
Associate Account Manager
Lockton Companies
Kansas City
06.2007 - 06.2008
- Selected for Lockton’s elite training program, gaining foundational expertise in commercial coverage, client servicing, and insurance marketing.
Education
Bachelor of Science - Business Administration, Finance & Banking
University of Missouri
Columbia, MOSkills
- Commercial Insurance Strategy & Execution
- Underwriting Excellence & Profitability Management
- Broker & Stakeholder Relationship Management
- New Business Development & Revenue Growth
- Team Leadership & Mentoring
- Regulatory Compliance & Risk Analysis
- Strategic Sales & Distribution Planning
- Cross-Functional Collaboration
- Strong Communication & Negotiation Skills
Licenses And Designations
- Property & Casualty Licensed – Kansas
- Associate in Risk Management (ARM)
Timeline
Commercial Director, Middle Market
CNA Insurance
05.2024 - Current
Account Executive Director
Travelers Companies Inc.
06.2022 - 05.2024
Account Executive, Enterprise Business/Financial Institutions
Lockton Companies
11.2009 - 01.2014
Account Manager
Lockton Companies
06.2008 - 11.2009
Associate Account Manager
Lockton Companies
06.2007 - 06.2008
Bachelor of Science - Business Administration, Finance & Banking
University of Missouri