Abbie Myers
Sheffield Lake,OH
Summary
I have a huge passion for making each interaction with a customer unique and personable. If I can change someone’s day by being kind and making them feel seen, my job as a customer service worker is complete! I’ll ensure positivity and laughter!
Personable and dedicated Customer Service Representative with extensive experience in customer care industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
5
5
years of professional experience
Work History
Assistant Manager
Brownhelm Market
Vermilion, OH
01.2023 - 04.2024
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Conducted regular performance reviews for employees to identify areas of improvement.
- Completed inventory for the store products.
- Placed product orders such as wine, produce, beer, and more.
- Managed customer service inquiries and complaints in a timely manner.
- Maintained up-to-date knowledge of company products and services.
Managee
Moxies Bar & Grill
Brunswick, OH
07.2021 - 10.2022
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Created monthly reports for senior management summarizing operational performance metrics.
- Coached, mentored and trained team members in order to improve their job performance.
- Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Reviewed contracts before signing them on behalf of the organization.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Trained employees on additional job positions to maintain coverage of roles.
- Exercised good judgment and decision-making in escalating concerns and resolving issues.
Assistant Manager
Angelina’s Pizza
North Ridgeville, OH
07.2019 - 06.2021
- Maintained a trained crew for opening and closing shifts.
- Morning prep work
- Customer service
- Conducted regular performance reviews for employees to identify areas of improvement.
- Monitored employee attendance records, timekeeping, and payroll information.
- Managed customer service inquiries and complaints in a timely manner.
Education
High School Diploma -
Columbia High School
Columbia Station, OH05-2023
Some College (No Degree) - Education Administration
Lorain County Community College
Elyria, OHSkills
- Cost Reduction
- Sales monitoring
- Recruiting and interviewing
- Task Delegation
- Employee Scheduling
- Staff Management
- Orientation and training
- Sales Strategies
- Staff Supervision
- Team motivation
Timeline
Assistant Manager
Brownhelm Market
01.2023 - 04.2024
Managee
Moxies Bar & Grill
07.2021 - 10.2022
Assistant Manager
Angelina’s Pizza
07.2019 - 06.2021
High School Diploma -
Columbia High School
Some College (No Degree) - Education Administration
Lorain County Community College