Nathan Acevedo
Acworth,GA
Summary
Dedicated with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Collaborative leader partners with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of customers in dynamic, fast-paced settings. Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Customer Service Staff Member
Publix Super Market At West Cobb Market Place
07.2022 - Current
- Managed high call volume while maintaining a professional demeanor, ensuring timely assistance for all customers.
- Trained new hires on company procedures and best practices for handling customer inquiries efficiently and effectively.
- Developed rapport with customers through friendly communication, building trust in the brand and promoting loyalty.
- Ensured strict adherence to organizational policies regarding privacy, security, and overall customer safety during all interactions.
- Delivered prompt service to prioritize customer needs.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Maintained accurate cash balances by diligently counting currency, checks, and other negotiable instruments.
Education
Master of Science - Psychology
Kennesaw State University
Kennesaw, GA05.2028
High School Diploma -
Osborne High School
Marietta, GA05.2024
Skills
- Complaint Handling
- Critical Thinking
- Money handling abilities
- Problem-solving abilities
- Teamwork and Collaboration
- POS systems expert
Certification
- CNA - Certified Nursing Assistant
- CPCT/A - Patient Care Technician/Assistant
- BLS Certified
Languages
Spanish
Native or Bilingual
Timeline
Customer Service Staff Member
Publix Super Market At West Cobb Market Place
07.2022 - Current
Master of Science - Psychology
Kennesaw State University
High School Diploma -
Osborne High School
- CNA - Certified Nursing Assistant
- CPCT/A - Patient Care Technician/Assistant
- BLS Certified
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