Theresa Finelli

• Enhanced customer satisfaction by providing efficient and accurate cash transactions.
• Streamlined checkout process for increased efficiency and reduced waiting times.
• Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
• Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
• Ensured compliance with company policies and procedures while processing transactions efficiently.
• Built relationships with customers to encourage repeat business.
• Helped customers complete purchases, locate items, and join reward programs.
• Restocked and organized merchandise in front lanes.
• Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
• Maintained a clean and organized store environment for an enhanced shopping experience.
• Assisted in inventory management, ensuring accurate stock levels and timely reordering of products.
• Conducted regular price checks, ensuring accurate pricing information for customers and minimizing discrepancies.
• Assisted in the training of new employees by sharing knowledge about best practices for handling cashier duties effectively.
• Proven ability to learn quickly and adapt to new situations.
• Worked well in a team setting, providing support and guidance.
• Worked effectively in fast-paced environments.
• Proficient with lotto
• Strengthened communication skills through regular interactions with others.
• Handled liquor store clerk duties

• Improved communication between emergency responders and the public by efficiently dispatching alarms and relaying critical information.
• Enhanced response times by prioritizing emergency calls and accurately routing them to appropriate agencies.
• Streamlined alarm monitoring processes for increased efficiency and accuracy in identifying emergencies.
• Collaborated with team members to develop new strategies for handling high call volumes during peak hours.
• Provided exceptional customer service by calmly addressing concerns from callers during stressful situations.
• Reduced false alarms by verifying incident details before dispatching emergency personnel, saving time and resources.
• Assisted in training new employees on alarm dispatch procedures, contributing to a knowledgeable and prepared workforce.
• Managed multiple phone lines simultaneously while maintaining composure under pressure, ensuring consistent performance during peak periods.
• Developed strong relationships with local authorities through clear communication and cooperation during emergencies.
• Provided continuous support throughout emergency situations until resolution was achieved, offering reassurance to affected parties when needed.
• Quickly adapted to new technology systems implemented within the dispatch center for improved operations.
• Participated in ongoing training sessions and workshops to remain current on industry advancements and enhance professional skills.
• Watched both live and recorded video surveillance footage.
• Monitored activities captured on cameras to inform authorities of suspicious activities.

• Improved client satisfaction with timely updates and transparent communication throughout the project lifecycle.
• Developed comprehensive project plans, outlining scopes, timelines, deliverables, and milestones.
• Elevated overall quality of completed projects by consistently monitoring progress and addressing issues proactively.
• Negotiated contracts with vendors and suppliers, securing favorable terms for cost-effective procurement of resources needed for each project''s success.
• Facilitated frequent progress reports and presentations to keep management informed about ongoing activities within their respective domains.
• Kept projects on schedule by managing deadlines and adjusting workflows.
• Supervised multiple projects from project start through delivery by prioritizing needs and delegating assignments.
• Created job files for each project and maintained current data in each file.
• Photocopied, distributed and emailed documents to project managers.

Same job description duties as previously listed above.

• Provided temporary work for various companies from secretarial work to food service work.

• Improved patient satisfaction by providing individualized meal plans tailored to dietary needs and preferences.
• Ensured timely delivery of meals to patients, maintaining a high level of customer service and satisfaction.
• Maintained cleanliness and organization in food preparation areas, adhering to strict sanitation standards and guidelines.
• Provided support to fellow team members, fostering a positive work environment focused on collaboration and efficiency.
• Participated in ongoing training opportunities, staying current on the latest nutrition trends and best practices in foodservice management.
• Educated patients on proper portion sizes and healthy eating habits, empowering them to make informed decisions about their diets outside the hospital setting.
• Received consistent positive feedback from both patients and staff for exceptional attention to detail in preparing meals according to dietary requirements.
• Prepared therapeutic diets for patients with various medical conditions, ensuring adherence to physician-prescribed guidelines while maintaining palatability and visual appeal.
• Served as a liaison between the dietary department and nursing staff, addressing concerns regarding patient nutrition promptly and professionally.
• Developed strong rapport with patients through active listening and empathetic communication, resulting in increased patient satisfaction scores.
• Maintained accurate records of patient dietary preferences, allergies, and nutritional needs to ensure optimal care and meal planning.
• Served meals to residents in accordance with established schedules and dietary procedures.
• Kept all kitchen areas clean, tidy and free of hazards.
• Followed all food safety regulations while preparing meals for patients.
• Cleared tables and removed dishes, trays, and utensils from dining room to dishwashing area.
• Arranged tray and or table settings with proper tableware, condiments, and tray card.
• Delivered nourishment and supplements to nurse station for distribution to specific residents.
• Added food items, beverages, and utensils to trays and immediately delivered to correct rooms.
• Distributed food during busy peak periods to drive customer satisfaction.
• Screened and monitored for change in nutrition risk status in hospitalized patients.

• Facilitated timely resolution of legal matters by preparing and organizing essential documents.
• Increased client satisfaction by efficiently managing case files and promptly addressing inquiries.
• Improved communication between attorneys and clients by scheduling meetings, providing status updates, and relaying critical information promptly.
• Assisted with trial preparation, including creation of exhibits, compilation of witness lists, and organization of evidence materials.
• Drafted accurate and persuasive legal correspondence, contributing to successful negotiations and settlements.
• Delivered exceptional service to clients by assisting them with routine needs like obtaining copies of pertinent records or directing them to appropriate resources when needed.
• Filed court documents and legal pleadings with court clerk on behalf of attorneys.
• Prepared and drafted correspondence and legal forms to maintain smooth communications.
• Handled office scheduling and made notes for deadlines, motions, and other important dates.
• Scheduled appointments, court appearances, and depositions for busy law firm.
• Worked alongside attorneys, administrative assistants, and fellow legal assistants on complex cases and legal processes.
• Coordinated with court personnel and attorneys to determine scheduling of hearings and filing documents.
• Communicated pertinent information to clients via phone, email, and mail.
• Contacted clients to schedule appointments and discuss progress of cases.
• Revised and finalized letters, briefs, and memos.
• Reviewed, edited and proofread litigation for proper grammar, spelling and punctuation.