Abbie Sterwerf
Liberty Township,OH
Overview
6
6
years of professional experience
1
1
Certification
Work History
Gym Associate
Orange Theory
Mason, OH
02.2023 - Current
- Answered phones, issued equipment and completed guest check-in.
- Greeted members and guests upon arrival, provided facility tours, and answered questions.
- Answered incoming calls from prospective or current members regarding membership fees or upcoming promotions.
- Resolved complaints from customers in a timely manner by addressing their concerns directly and finding solutions quickly.
- Discussed fitness classes with members to fit lifestyle goals, addressing physical limitations.
- Maintained a clean and organized gym environment, ensuring all equipment was in proper working order.
- Assisted with registration process for new members, including collecting payment information and providing membership agreements.
- Built relationships with members and guests and created welcoming and warm environment that promoted future visits.
Daycare Teacher
All About Kids
Mason, OH
04.2021 - 09.2022
- Supervised children during meal times, playtime, and other activities.
- Communicated with children's parents and guardians about daily activities, behaviors and problems.
- Controlled classroom environments with clearly outlined rules and positive reinforcement techniques.
- Taught children foundational skills in colors, shapes and letters.
- Developed lesson plans and activities to engage children in learning.
- Provided guidance on social development issues such as sharing, following directions.
- Adapted teaching methods based on individual student needs.
Amazon Fulfillment Associate
Amazon.com
West Chester, OH
08.2020 - 02.2021
- Operated handheld scanners to track merchandise throughout fulfillment process.
- Filled orders according to defined standards using standard picking system.
- Accepted, processed and quickly filled orders.
- Verified orders for accuracy and completeness, ensuring all necessary components were included.
- Located merchandise from shelves and storage areas to fill orders.
- Followed proper packaging requirements depending on order size and type.
Sales Associate
Journeys
Monroe, OH
05.2020 - 08.2020
- Recommended, selected and located merchandise based on customer desires.
- Assisted customers with finding the right size, style, and color of shoe.
- Stocked shelves with new arrivals; arranged shoes according to size, style, brand.
- Greeted customers in a friendly and professional manner.
- Processed customer payments using cash register or point-of-sale system.
- Operated cash register, scanned items, bagged merchandise and properly handled methods of payment to facilitate accurate sales transactions.
- Remained knowledgeable of current promotions, policies regarding payment and exchanges and security practices.
Lifeguard
YMCA
Township of Liberty, OH
08.2018 - 03.2020
- Monitored swimmers to ensure safety in the pool area.
- Enforced all safety regulations and posted rules for patrons.
- Performed regular cleaning and maintenance of pool equipment.
- Cautioned swimmers regarding unsafe practices and safety hazards.
- Participated in monthly training courses to stay up-to-date in water rescue techniques.
- Maintained accurate records of incident reports, pool chemicals, and patron counts.
- Logged chemical readings to keep pool water at safe levels and avoid potential illness among patrons.
Education
High school diploma -
Lakota East High School
Some College (No Degree) - Pre Health
University of Cincinnati Blue Ash College
Cincinnati, OHSkills
- Scheduling Appointments
- Administrative Tasks
- Corporate Standards
- Time Management Abilities
- Goal Setting
- First Aid
- Emergency Response
- Safety Oversight
- Policy Management
- Lesson Planning
- First Aid and CPR Certified
- Front Desk Communications
- Problem-Solving Abilities
- Effective Communication
- Policy Enforcement
- Organizational Skills
- Guest Services
- Written Communication
- Order Processing
- Fulfillment Processing
- Inventory Maintenance
- Sorting and Organizing
Assessments
- Retail customer service, Highly Proficient, 09/01/22, Responding to customer situations in a retail setting
- Customer focus & orientation, Proficient, 11/01/22, Responding to customer situations with sensitivity
- Work style: Reliability, Proficient, 12/01/22, Tendency to be reliable, dependable, and act with integrity at work
- Attention to detail, Proficient, 12/01/22, Identifying differences in materials, following instructions, and detecting details among distracting information
Languages
English, Expert
Certification
CPR / AED Certified
Languages
English
Native/ Bilingual
Affiliations
Outside if work, I enjoy traveling with friends and family, hiking, working out and watching documentaries.
References
References available upon request.
Timeline
Gym Associate
Orange Theory
02.2023 - Current
Daycare Teacher
All About Kids
04.2021 - 09.2022
Amazon Fulfillment Associate
Amazon.com
08.2020 - 02.2021
Sales Associate
Journeys
05.2020 - 08.2020
Lifeguard
YMCA
08.2018 - 03.2020
High school diploma -
Lakota East High School
Some College (No Degree) - Pre Health
University of Cincinnati Blue Ash College
CPR / AED Certified