Abbie Thomas
327 Legacy Blvd, Hattiesburg,MS
Summary
Organized and dependable. Team leader experience. Develops strategies and obtains team feedback. Hardworking, team-player, and eager to learn new things. Great interpersonal and communication skills. Problem solver, detail-oriented, and positive attitude.
Overview
3
3
years of professional experience
Work History
Team Member
Chick-fil-A
11.2023 - Current
- Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.
- Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
- Maintained strict adherence to company policies and procedures while sustaining high-quality work standards under pressure.
- Enhanced customer satisfaction by providing exceptional service and maintaining a welcoming atmosphere.
- Assisted in training new team members, ensuring they were quickly able to provide excellent service to guests.
- Improved kitchen efficiency by streamlining food preparation processes and reducing waste.
- Ensured a safe working environment by adhering to strict sanitation guidelines and promptly addressing any hazards or potential issues.
- Assisted in inventory management, regularly checking stock levels and ordering necessary supplies for smooth kitchen operations.
Team Leader
Smoothie King
08.2022 - 05.2023
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards
- Supervised team members with tasks assigned to them
- Built strong relationships with customers through positive attitude and attentive response
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service
- Communicated and maintained team member safety and security standards and emphasized food safety
- Greeted customers at the counter to fulfill requests and answer questions
- Maintained clean, trash-free workspaces to maximize productivity and safety
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods
- Made food according to standard recipes with requested changes for customer satisfaction
- Followed food safety practices and sanitation guidelines.
Daycare Worker
TeePee Child Care
02.2022 - 05.2022
- Taught children to organize toys, wash hands, and share by leading by example
- Encouraged good behaviors using positive reinforcement methods
- Sanitized tabletops, toys, and frequently touched surfaces to prevent spreading of germs
- Monitored entrances and exits to maintain safety and organized environments
- Maintained child-friendly environment with access to outdoor activities
- Distributed food, napkins, and beverages in preparation for snack time
- Maintained effective schedule balance between rest periods, active play, and instruction
- Prepared, served and cleaned up daily meals for 10-20 children
- Developed age-appropriate activities and crafts to engage children
- Led children in creative, athletic, and educational activities while maintaining a safe and orderly group
- Communicated with parents and guardians to discuss child progress.
Team Member
Smoothie King
10.2020 - 05.2021
- Kept work areas clean, organized, and safe to promote efficiency and team safety
- Contributed to team success by completing jobs quickly and accurately
- Learned all required tasks quickly to maximize performance
- Worked scheduled shifts and remained available to work during coworker absences, some holidays, and busy periods
- Worked different stations to provide optimal coverage and meet production goals
- Developed strong customer service and product knowledge skills to enhance individual and team performance
- Operated register to process payments and collect cash payment for order totals
- Addressed and resolved customer complaints in a polite and professional manner
- Assisted with inventory counts and stocking of merchandise
- Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles
- Greeted guests, promoted specials, and took orders
- Upheld high standards of customer service at all times to enhance client loyalty and satisfaction
- Organized freezers, refrigerators and storage rooms by receiving, recording, and moving food and beverage supplies and products.
Education
No Degree - Nutrition and Dietetics
University of Southern Mississippi
Hattiesburg, MSAssociates of Arts - Psychology
Jones County Junior College
Ellisville, MS05.2022
High School Diploma -
Home School
Ellisville, MS05.2021
Skills
- Shift Change Coordination
- Complaint Resolution
- Cash Handling
- Problem-Solving
- Flexible Schedule
- Teamwork
- Overseeing Daily Activities
- Continuous Development
- Positive Attitude
- Equipment Operation
- Complaint resolution
- Customer Service
Timeline
Team Member
Chick-fil-A
11.2023 - Current
Team Leader
Smoothie King
08.2022 - 05.2023
Daycare Worker
TeePee Child Care
02.2022 - 05.2022
Team Member
Smoothie King
10.2020 - 05.2021
No Degree - Nutrition and Dietetics
University of Southern Mississippi
Associates of Arts - Psychology
Jones County Junior College
High School Diploma -
Home School