ABBIGAIL COX
Plantation
Summary
Technology graduate with a focus on management and leadership, adept at troubleshooting and enhancing customer experiences in high-pressure environments. Proven ability to maintain operational safety while collaborating effectively with diverse teams. Seeking a remote entry-level role to leverage strong analytical skills and a passion for technology.
Overview
1
1
Certification
5
5
years of professional experience
Work History
Flight Attendant
American Airlines
03.2023 - Current
- Resolved passenger technical and service issues, enhancing customer satisfaction in high-pressure environments
- Collaborated with air marshals, airport security, and ground personnel to ensure passenger safety.
- Maintained safety and operational procedures with strong attention to detail.
- Managed cabin operations and coordinated with team members to expedite problem resolution
- Gained understanding of security clearance protocols and procedures.
- Troubleshot apps to effectively communicate issues with other departments.
- Used Technology every day to access our policies and procedures.
Real Estate Agent
Keller Williams
10.2021 - 05.2023
- Developed a high-tech marketing strategy using 3D virtual tours and drone footage to increase online engagement, resulting in a 70% faster average sales cycle.
- Leveraged strong data analytical skills to perform comparative market analyses (CMA) and property valuation reports, increasing listing accuracy by 65%.
- Managed client database with CRM tools, automating follow-ups and nurturing leads, reducing administrative time significantly.
- Implemented secure digital documentation and e-signature protocols (e.g., DocuSign) to streamline transaction process and safeguard client financial data.
- Troubleshot office technologies and optimized digital communication channels to enhance team productivity.
Education
Bachelor of Science - Management & Leadership
Vincennes University
Vincennes, Indiana05-2026
Skills
- Passenger issue resolution
- Safety compliance
- Safety protocols
- Customer support
- Operational oversight
- Problem solving
- Detail orientation
- Team collaboration
- High-pressure adaptability
- Microsoft Windows and macOS
- Interpersonal communication
Certification
- CCNA via Cisco
- Introduction to CyberSecurity
- OSHA 10
- International Projects - X-Culture
Timeline
Flight Attendant
American Airlines
03.2023 - Current
Real Estate Agent
Keller Williams
10.2021 - 05.2023
Bachelor of Science - Management & Leadership
Vincennes University