Abbi Heinen
Vail,CO
Summary
Dynamic professional with a strong background in hospitality and laboratory supervision, notably at Vail Chophouse. Proven ability to enhance customer satisfaction through exceptional service and effective multitasking. Skilled in time management and training, ensuring compliance with quality standards while fostering a collaborative environment.
Overview
5
5
years of professional experience
Work History
Waitress
Vail Chophouse
Vail, CO
12.2023 - Current
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
- Proved successful working within tight deadlines and a fast-paced environment.
Lab Assistant Supervisor
Embry Riddle Aeronautical University
Prescott, AZ
12.2022 - 05.2023
- Supervised daily laboratory operations, ensuring compliance with safety protocols and quality standards.
- Trained and mentored new lab assistants on equipment use and procedural best practices.
- Developed efficient scheduling systems for lab personnel to optimize resource allocation.
Campus Ambassador
Embry Riddle Aeronautical University
Prescott, AZ
03.2021 - 03.2022
- Promoted university programs through social media and campus events to enhance student engagement.
- Assisted in planning and executing campus outreach initiatives to attract diverse student populations.
Education
Bachelor of Science - Aeronautical Science - Fixed Wing
Embry Riddle Aeronautical University
Prescott, AZ05.2023
Skills
- Strong multitasking
- Hospitality service expertise
- Travel industry expertise
- Exceptional customer service
- Time and task management
Accomplishments
- Traveled to over 40+ countries and 40 out of the 50 US States.
- Have fully independently raised money for two separate mission trips. At the age of 12, to Peru for Smile Network International. Also to Bali to teach English to elementary students at the age of 16.
- Have a social media presence on travel content.
Timeline
Waitress
Vail Chophouse
12.2023 - Current
Lab Assistant Supervisor
Embry Riddle Aeronautical University
12.2022 - 05.2023
Campus Ambassador
Embry Riddle Aeronautical University
03.2021 - 03.2022
Bachelor of Science - Aeronautical Science - Fixed Wing
Embry Riddle Aeronautical University