Alayna Nichols
Norman
Summary
Proactive team member known for strong problem-solving abilities and commitment to quality service. Experience in optimizing guest flow and addressing inquiries, contributing to improved dining experiences and team success. Organized and detail-oriented in everyday life. A planner and a doer.
Overview
3
3
years of professional experience
Work History
Waitress
Bonefish Grill
05.2025 - 08.2025
- Delivered exceptional customer service, ensuring memorable dining experiences for guests.
- Collaborated with kitchen staff to streamline order delivery and enhance service efficiency.
- Managed multiple tables simultaneously, prioritizing tasks to meet customer needs effectively.
- Maintained cleanliness and organization of dining area, adhering to health and safety regulations.
- Processed transactions accurately and handled payments efficiently.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Engaged with customers to gather feedback, contributing to service improvements and guest satisfaction.
Hostess
Bonefish Grill
02.2023 - 08.2024
- Greeted and seated guests, ensuring prompt service and positive first impressions.
- Managed reservations and waitlists using OpenTable system for efficient table allocation.
- Assisted in training new staff on customer service standards and operational procedures.
- Collaborated with kitchen and waiting staff to optimize guest flow and satisfaction.
- Addressed guest inquiries and concerns, providing solutions to enhance dining experience.
- Maintained cleanliness of front-of-house areas, adhering to health and safety regulations.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
FOH Team Member
Original Chopshop
02.2022 - 02.2023
- Delivered exceptional customer service by engaging with guests and addressing inquiries promptly.
- Maintained cleanliness and organization of dining area to enhance guest experience.
- Assisted in food preparation, ensuring adherence to quality and safety standards.
- Operated point-of-sale system efficiently, processing transactions accurately.
- Monitored inventory levels, assisting in stock management to minimize waste and ensure availability.
- Trained new staff in front-of-house procedures, customer relations, and cleaning.
- Maintained a clean and organized work area, ensuring a safe and sanitary environment for customers and staff.
- Established welcoming atmosphere by greeting each guest warmly.
- Reset tables between guests by restocking low items and wiping down surfaces.
Education
Bachelor of Arts - Psychology
University of Oklahoma
Norman, OK05-2027
High School Diploma -
Allen High School
Allen, TX05-2024
Skills
- Customer service
- Strong multitasking
- Team collaboration
- Attention to detail
- Cleanliness
- Proactive work ethic
- Time management
- Multitasking and organization
- Strong communication skills
- Creative thinking capacity
- Strong problem solver
- Commitment to quality and service
Timeline
Waitress
Bonefish Grill
05.2025 - 08.2025
Hostess
Bonefish Grill
02.2023 - 08.2024
FOH Team Member
Original Chopshop
02.2022 - 02.2023
Bachelor of Arts - Psychology
University of Oklahoma
High School Diploma -
Allen High School