Rhonda Schenning
Customer Service
Tompkinsville,KY
Summary
Experienced professional with over 30 years in the food service industry and 15 years in retail, skilled in leadership, customer service, and team management. Adept at multitasking, relationship building, and problem-solving. Eager to advance into assistant manager or management roles, leveraging strong organizational and communication skills to drive team success and continuous improvement. Willing to relocate: Anywhere Authorized to work in the US for any employer
Overview
4
4
years of professional experience
3
3
Certifications
1
1
Language
Work History
Waitress
L & S Diner-Celina
05.2023 - Current
- Greeted and seated customers promptly, ensuring a welcoming dining experience
- Took accurate drink and food orders, delivering items efficiently to tables
- Prepared and served beverages to customers
- Processed customer payments and handled cash register operations
- Maintained clean and organized dining and service areas
- Provided excellent customer service, addressing questions and concerns
- Supported team members during busy shifts to ensure smooth operations
Grill Cook
L & S Diner-Celina
05.2023 - 05.2025
- Prepared and cooked food orders according to customer specifications
- Cleaned kitchen and grill thoroughly at end of night
- Managed night shift operations and supervised closing procedures
- Ensured all supplies were properly stored and organized after deliveries
- Conducted walk-throughs to verify readiness for next day
- Assisted wait staff with closing duties to maintain teamwork
Cashier
Ollie's Bargain Outlet-Gallatin
05.2023 - 10.2023
- Greeted customers and provided assistance with product selection
- Processed sales transactions accurately using cash register
- Restocked shelves and maintained organized displays
- Recovered sales floor at end of night to ensure store readiness
- Handled customer inquiries and resolved issues promptly
Mechanic's Assistant
Cox's Auto Repair-Lafayette
10.2021 - 06.2022
- Assisted mechanic with engine overhauls and general tune-ups
- Supported shop operations by preparing tools and parts
- Maintained a clean and safe work environment
Education
General Education (GED) - General Studies
Macon county adult education-Lafayette
Lafayette05-2001
Skills
Food safety
Merchandising display arrangement
Conflict management
Quick service & fast food restaurant
Home care
Management
Cooking
Payment verification
Phone communication
Customer service
Store closing procedures
Retail sales transactions
Food industry (10 years)
Cash register
ISO 9001
Customer relationship building
Animal care
Computer operation
Inventory management
Merchandising
Food industry
Retail math
Microsoft Word
Organizational skills
Auto Mechanics
Relationship management
Specialty store experience
HIPAA
Customer complaint resolution
Retail price checking
Caregiving
Food service (10 years)
People person (10 years)
Leadership
Serving
Multitasking
Care plans
Math
Intake
Food handling
Planogram implementation
Store opening/closing procedures
Client interaction via phone calls
Cooking (10 years)
Greeting customers
Senior care
Team management
Food handling (10 years)
Depositing cash
Upselling
Hardware store experience
Pricing
Convenience store experience
Kitchen experience
Supervising experience
Mobile devices
Cash register operations
Special order processing
Retail sales - Retail sales experience (1-2 years)
Manufacturing
Grocery store
Computer skills
Outside sales
Phone etiquette
Customer support
Customer communication
Clothing store experience
Customer inquiry handling
Outdoor work
Client rapport building
Cleaning
Restaurant experience (10 years)
Stocking
Kitchen experience (10 years)
Working with high schoolers
Empathy
Providing product information
Restaurant experience
Training & development
Payment card processing
Planograms
Promoting products
Public speaking
Restaurant management
Retail management
Food preparation
Social services
Balancing cash drawers
Store opening procedures
Making change
Dementia care
Writing skills
Food safety (10 years)
Sanitation
Time management
Food preparation (10 years)
Square (POS)
Food service
Product demos
Cross-selling
Detecting counterfeit currency
Refund processing
Customer returns handling
Decision making
Customer relationship management
Certification
Class D
Present
Timeline
Waitress
L & S Diner-Celina
05.2023 - Current
Grill Cook
L & S Diner-Celina
05.2023 - 05.2025
Cashier
Ollie's Bargain Outlet-Gallatin
05.2023 - 10.2023
Mechanic's Assistant
Cox's Auto Repair-Lafayette
10.2021 - 06.2022
General Education (GED) - General Studies
Macon county adult education-Lafayette