Summary
Overview
Work History
Education
Skills
Timeline
Generic

Abbigail Torres

Sun City,AZ

Summary

Dynamic Asset Protection Investigator with a proven track record at Walmart, excelling in loss prevention and conflict resolution. Demonstrated integrity and attention to detail while conducting thorough investigations and audits. Recognized for enhancing customer service through effective communication and team collaboration, ensuring a safe and welcoming environment for all.

Overview

5
5
years of professional experience

Work History

Asset Protection Investigator

Walmart
Peoria, AZ
03.2023 - Current
  • Maintained accurate documentation of all investigation findings including suspect information, evidence collected.
  • Conducted investigations into internal and external theft, employee misconduct, and other policy violations.
  • Identified areas of risk within the stores through periodic audits of cash handling practices, inventory control processes, customer service protocols.
  • Performed undercover operations in order to apprehend shoplifters or persons involved in fraudulent activities.
  • Provided guidance on appropriate responses when dealing with confrontational situations involving customers or personnel.
  • Responded calmly and promptly to emergency conditions, safety hazards, and threats to life or property.
  • Provided friendly and professional assistance to employees, visitors and customers.

Online Personal Shopper

Walmart
Peoria, AZ
06.2020 - 03.2023
  • Greeted customers and provided excellent customer service.
  • Identified opportunities for process improvement within the organization.
  • Provided detailed product information to customers.
  • Practiced clean and sanitary shopping with minimal product handling and used safety kits diligently to protect customers and others.
  • Organized consistent hourly deliveries by smoothly selecting and purchasing items.
  • Assisted teammates with daily tasks during peak periods.
  • Processed refunds, returns and exchanges efficiently.
  • Maintained positive relationships with grocery store personnel by being consistently professional and friendly.

Education

High School Diploma -

Sunrise Mountain High School
Peoria, AZ
05-2021

Skills

  • Customer service
  • Team collaboration
  • Time management
  • Sanitation practices
  • Adaptability in fast-paced environments
  • Attention to detail
  • Problem solving
  • Effective communication
  • Problem-solving
  • Safe food handling practices
  • Decision-making
  • Exceptional customer service
  • Conflict mediation
  • Policy enforcement
  • Conflict resolution
  • Integrity and trustworthiness
  • Loss prevention background

Timeline

Asset Protection Investigator

Walmart
03.2023 - Current

Online Personal Shopper

Walmart
06.2020 - 03.2023

High School Diploma -

Sunrise Mountain High School

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