ABBREEL JONES
Abilene,TX
Summary
Empathic, patient focus and highly flexible caregiver with over 10 years of experience for individuals with disibilities, injuries and illnesses in a hospital and residential setting. Monitored and reported changes in clientt’s health and well-being. Assisted in their daily tasks and activities and provided transportation for business, personal and recreational activities.
Overview
19
19
years of professional experience
Work History
Dispatcher
Citylink transit
Abilene, TX, TX
01.2025 - Current
- Worked closely with transportation supervisor to dispatch and assign loads.
- Set schedules, implemented new policies, and worked with managers to optimize operational procedures and establish clear objectives.
- Recorded and maintained files or records of customer requests, work or services performed.
- Assigned drivers to appropriate routes based on customer needs.
- Arranged for repairs to restore service and schedules.
- Participated in team meetings discussing changes in procedures or processes.
- Scheduled or dispatched workers, equipment or service vehicles to locations using radios or telephones.
DCM
Gateway correctional facility
Lancaster, , TX
09.2021 - 06.2024
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Understood and followed oral and written directions.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Direct Support Professional 1 (DSP)
Abilene State Supportive Center
Abilene, TX
09.2019 - 09.2020
- Followed care plan and directions to administer medications.
- Monitored health and well-being of clients and reported significant health changes.
- Contributed to case reviews of client status and progress.
- Tracked and reported clients' progress based on observations and conversations.
- Used approved crisis intervention techniques in emergency situations.
- Assisted with planning and coordination of activities and outings based on individual needs.
Front Desk Night Auditor
Big Country Hotel
Abilene, TX
05.2019 - 09.2019
Guest Service
Comfort Inn and Suites
Abilene, TX
05.2014 - 05.2017
- Provide guidance to team members on proper cleaning techniques, safety procedures and guest service standards.
- Patrolled assigned work area, responding to guest service requests and machine service lights.
- Assisted in training new Guest Service Attendants on proper customer service techniques.
- Directed team of guest service representatives to ensure that all inquiries and complaints were handled promptly and professionally.
- Delivered exceptional guest service with friendly and helpful attitude.
Guest Services Representation
Super 8
Abilene, TX
04.2008 - 11.2013
- Offered guests beverages and refreshments upon check-in.
- Delegated work to staff, setting priorities and goals.
- Facilitated communication between guest services team and other hotel departments for smooth operation.
- Assisted guests at check-in, providing information on various services within hotel.
- Input and confirmed reservations for guests.
- Explained how TV remote, heating/cooling, WiFi access and locks worked to hotel guests.
- Transmitted and received messages using telephones or telephone switchboards.
Team Leader
Kmartcorp
Abilene, TX
05.2006 - 06.2009
- Greeted customers and provided them with assistance.
- Processed payments for goods, services, and returns accurately and efficiently.
- Maintained a clean and organized checkout area to ensure customer satisfaction.
- Collaborated with other departments to ensure alignment of goals across teams.
- Developed strategies for problem solving and conflict resolution among team members.
- Assigned projects and distributed tasks to team members as per area of expertise.
- Coordinated team activities and delegated tasks to ensure efficient completion of projects.
- Kept work areas clean, neat and free of safety hazards to maximize efficiency.
- Maintained positive working relationship with fellow staff and management.
Education
GED -
Alta Vista
Abilene, TX10-2014
Skills
- Knowledge of HIPAA
- Knowledge of Various Disabilities
- Knowledge of Patient Care
- Understand Health Care Issues
- Code of Ethics
- Core Competencies
Personal Information
Title: Direct Support Professional 1 (DSP)
Timeline
Dispatcher
Citylink transit
01.2025 - Current
DCM
Gateway correctional facility
09.2021 - 06.2024
Direct Support Professional 1 (DSP)
Abilene State Supportive Center
09.2019 - 09.2020
Front Desk Night Auditor
Big Country Hotel
05.2019 - 09.2019
Guest Service
Comfort Inn and Suites
05.2014 - 05.2017
Guest Services Representation
Super 8
04.2008 - 11.2013
Team Leader
Kmartcorp
05.2006 - 06.2009
GED -
Alta Vista