Elitza P. Harrington
Las Vegas
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
13
13
years of professional experience
1
1
Certification
Work History
TMS Technician
Telemind Psychiatric Clinic
09.2024 - Current
- Contributed to a positive team environment by collaborating with colleagues on treatment plans and patient care.
- Increased patient satisfaction levels by providing thorough explanations of TMS procedures, benefits, and potential side effects.
- Streamlined appointment scheduling processes by coordinating closely with office administrators and patients'' healthcare teams.
- Assisted in training new technicians on proper use of TMS devices, ensuring consistent delivery of high-quality care across the clinic''s staff members.
- Ensured patient comfort during TMS sessions, addressing any concerns or questions prior to treatment.
- Demonstrated empathy towards patients undergoing mental health challenges while administering effective treatments to improve their quality of life.
- Improved patient outcomes by administering safe and effective TMS treatments according to established protocols.
- Enhanced the efficiency of TMS operations by maintaining clean and organized workspaces and equipment.
- Maintained accurate records of each treatment session, ensuring that all data was available for future reference or research purposes.
CNA/Nursing department
Advanced Healthcare of Las Vegas/Agency PRN
01.2023 - 09.2024
- Company Overview: Nursing department
- Provided skilled nursing patient care, in coordination with a Registered Nurse and medical providers involved in the care of the patient.
- Updated patient's charts, providing thorough documentation of patient's changes.
- Assisted with various nursing department administrative tasks.
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Experience working in critical care IMC, ICU, rehabilitation, and psychiatric hospital departments as well as nursing home environment.
Per Diem Patient Sitter/Nursing administration
Valley Health System
01.2017 - 01.2018
- Company Overview: Nursing department
- Provided one-on-one observation to ensure patient’s safety and on Legal hold status.
- Prepare and transport patients within hospital’s departments and reporte patient’s changes in cooperation with health care professionals
- Demonstrate familiarity within an acute hospital setting
- Nursing department
- Reduced falls risk for patients by consistently providing vigilant supervision and assistance with mobility.
- Demonstrated strong observational skills, promptly reporting any changes in patient condition or behavior to appropriate medical personnel.
Telephone Customer Experience Agent
Advance Auto Parts
01.2014 - 01.2015
- Company Overview: Sales of cutting-edge diagnostics technology in the automotive industry
- Demonstrated thorough product knowledge and customer service
- Demonstrated knowledge of on screen presentations of software
- Cross sales of marketing and shop management systems
- Ability to generate new business relations and closing skills
- Utilized telephone, online chat, and email platforms to deliver outstanding customer service.
- Trained new customer service agents on policies and procedures to support favorable customer experiences.
Medical Collector II
USCB America
01.2012 - 01.2014
- Company Overview: A Medical Accounts Receivable Financial Institution
- Performed outbound collection calls for major Hospitals
- Demonstrated ability to explain insurance benefits and collected financial responsibilities payment plans
Education
Bachelor’s - Allied Health Science, Comprehensive Imaging, X-ray
University of Nevada, Las Vegas
Las Vegas, NV12-2020
Certificate - Certified Nursing Assistant
College of Southern Nevada
Las Vegas, NV01.2017
General education - Social studies, Humanities
University of Hawaii at Manoa
01.2005
Associate of Arts - Graphic And Digital Design
University of Indianapolis
Indianapolis, Indiana01.2003
Skills
- Knowledge of medical terminology
- Medical patient information software
- Practical knowledge of patient care
- Anatomy and physiology
- Customer service skills
- Knowledge of HIPAA
- Informed consent process
- Training and mentoring
- Medical device operation
- Transcranial magnetic stimulation
- Problem-solving
- Time management
- Direct patient care
- CPR certification
- HIPAA compliance
- Effective communication
- Active listening
- Depression treatment
- Punctual and dependable
- Adaptability and flexibility
- Patient education
- Certified in CPR/AED
- Collaboration with physicians
- Neurological assessment
- Psychiatric disorders
- Maintenance and troubleshooting
- Patient observation
- Infection control standards
- Self motivation
- Professionalism
Certification
- CPR/AED Certification
- Certified Nursing Assistant Nevada State Board of Nursing 2018
Languages
Bulgarian
Native or Bilingual
Timeline
TMS Technician
Telemind Psychiatric Clinic
09.2024 - Current
CNA/Nursing department
Advanced Healthcare of Las Vegas/Agency PRN
01.2023 - 09.2024
Per Diem Patient Sitter/Nursing administration
Valley Health System
01.2017 - 01.2018
Telephone Customer Experience Agent
Advance Auto Parts
01.2014 - 01.2015
Medical Collector II
USCB America
01.2012 - 01.2014
General education - Social studies, Humanities
University of Hawaii at Manoa
Bachelor’s - Allied Health Science, Comprehensive Imaging, X-ray
University of Nevada, Las Vegas
Certificate - Certified Nursing Assistant
College of Southern Nevada
Associate of Arts - Graphic And Digital Design
University of Indianapolis
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