Jaysha Rivera Feliciano
Orlando,FL
Summary
Healthcare administrative professional with 5+ years of progressive leadership experience in medical practice operations, patient coordination, and team supervision. Currently serving as TMS Technician at LifeStance Health, leading scheduling operations, workflow management, regulatory compliance, and staff coordination. Pursuing a Bachelor’s in Healthcare Administration (GPA 3.89). Recognized for improving office efficiency, enhancing patient experience, and supporting interdisciplinary care teams. Seeking to contribute leadership and operational expertise as a Lead Practice Coordinator with LifeStance Health.
Overview
19
19
years of professional experience
1
1
Certification
Work History
TMS Technician
LifeStance Health
Maitland, FL
04.2025 - Current
- Oversaw operation of TMS systems, ensuring optimal patient care and adherence to treatment protocols.
- Tracked patient progress and tailored treatment strategies to meet specific therapeutic needs.
- Engaged with clinical staff to streamline the integration of TMS into established patient treatment pathways.
- Conducted educational sessions for patients and families on TMS procedures, focusing on clarifying concerns and highlighting the benefits of therapy.
- Engaged in interdisciplinary discussions with healthcare providers, contributing insights on patient progress and optimizing treatment strategies as necessary.
- Implemented comprehensive training sessions for new staff, emphasizing collaboration and adherence to best practices in delivering high-quality patient care.
Patient Care Coordinator
Growing Together Pediatrics
Orlando, FL
06.2024 - 03.2025
- Facilitated patient visit scheduling and provided assistance with pre-visit inquiries, ensuring clarity on billing matters.
- Provided comprehensive guidance to patients and families about care plans, treatment methodologies, procedural details, medication regimens, and ongoing care expectations.
- Achieved improved patient outcomes through development of innovative healthcare programs. Enhanced treatment plan monitoring to optimize patient care. Fostered collaboration among healthcare providers to elevate communication standards.
- Achieved high levels of confidentiality in managing patient accounts. Streamlined data entry processes for patient care databases, resulting in improved data integrity. Promoted compliance with professional standards and regulatory requirements, enhancing overall service quality.
- Led staff meetings, coordinated work schedules, and motivated team to consistently provide high-quality patient care.
Clinical Intake Specialist
Veterans Evaluation Services
Florida
01.2023 - 06.2024
- Oversaw comprehensive record-keeping and account management processes, emphasizing precision and adherence to compliance requirements.
- Coordinated phone communications and completed clerical responsibilities to ensure uninterrupted administrative workflows.
- Analyzed and refined patient records, enhancing data accuracy and facilitating improved access for healthcare professionals.
- Performed initial evaluations and ensured patient preparedness for examinations in a clinical environment.
Registered Behavioral Technician
BlueSprig Pediatrics
01.2022 - 12.2022
- Utilized direct observation techniques to systematically document and assess student behavioral patterns.
- Assisted BCBAs in conducting thorough behavior reduction assessments and formulating tailored skill acquisition plans.
- Implemented educational strategies to teach students essential behavioral skills as specified in treatment plans.
- Guided students in practicing and refining essential social skills in diverse group settings.
Scheduling Coordinator
Central Florida Pulmonary Group
08.2020 - 12.2021
- Formulated initial schedules to ensure timely execution of tasks and deliverables.
- Facilitated communication with senior managers to ensure timely recruitment of suitable candidates for vacant roles.
- Managed daily schedule revisions and updates in central scheduling system to ensure accurate and up-to-date information.
- Oversaw scheduling for assigned physicians, ensuring alignment with rotation preferences and efficient use of available slots.
- Engaged with patients to obtain and confirm demographic details, entering updates as required for data integrity.
Office Coordinator
Lily's Bridal
07.2018 - 05.2020
- Regularly calculate measurements and quantities of product for customers
- Cash handling, customer service, and attention to detail
- Responsible for general office and clerical duties
- Maintain payroll information by collecting, calculating, and entering data
Front Desk Agent
Sheraton Vistana Resort
05.2013 - 06.2018
- Check-in/out guests upon arrival and departure of hotel.
- Answer incoming calls and attend to the needs of the guest of the hotel.
- Process daily incoming mail and handle any personal information for the guests
- Print and compose daily reports.
Customer Service Representative
Hilton
05.2007 - 10.2012
- Answer telephones and direct callers to the appropriate location. Respond to inquiries regarding general hotel related issues
- Communicated with existing customers and new subscribers regarding general service inquiries and promotion of products and services.
- Maintain high standards of ethical and professional conduct and adheres to agency policies and procedures
- Handled customer complaints and always ensured customers were satisfied
- Established and maintained positive relationships with customers to encourage loyalty
Education
Bachelor’s - Healthcare Administration
Southern New Hampshire University
Virtual 03-2027
Diploma - Medical Assistant
Southern Technical College
Orlando, FL01-2021
Skills
- Medical Terminology
- CPR/BLS
- Training and mentoring
- Collaboration with physicians
- Assisting with Patient Exams
- Medication Administration
- Office Procedures
- Chart Documentation
- Scheduling
- Customer Service
- Electronic Health Record Software
- Supervision & Teamwork
- Basic Medical Billing & Coding
- HIPAA Compliance
- OSHA Compliance
- Referrals & Prior Authorizations
- Telephone Techniques
- Windows Platform and Microsoft office, 70wpm
- Bilingual- Fluent in English and Spanish
Certification
- OSHA & HIPPA Certified January 2023
- Blood Borne Pathogens Certified February 2021
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
TMS Technician
LifeStance Health
04.2025 - Current
Patient Care Coordinator
Growing Together Pediatrics
06.2024 - 03.2025
Clinical Intake Specialist
Veterans Evaluation Services
01.2023 - 06.2024
Registered Behavioral Technician
BlueSprig Pediatrics
01.2022 - 12.2022
Scheduling Coordinator
Central Florida Pulmonary Group
08.2020 - 12.2021
Office Coordinator
Lily's Bridal
07.2018 - 05.2020
Front Desk Agent
Sheraton Vistana Resort
05.2013 - 06.2018
Customer Service Representative
Hilton
05.2007 - 10.2012
Diploma - Medical Assistant
Southern Technical College
Bachelor’s - Healthcare Administration
Southern New Hampshire University