Abby Baldwin
Pensacola,FL
Summary
At Lowes Home Improvement, I excelled as a Head Cashier Supervisor, enhancing revenue through top-notch quality control and strategic upselling. Skilled in sales monitoring and customer service, I adeptly resolved complex issues, fostering strong customer relationships and recommending key improvements. My leadership also shone in motivational skills, driving team efficiency and satisfaction.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Head Cashier Supervisor
Lowes Home Improvment
Pensacola, FL
08.2020 - 09.2024
- Provided top quality control and eliminated downtime to maximize revenue.
- Identified opportunities for upselling additional products or services based on customer needs.
- Conferred with customers by telephone or in person to provide information about products or services and take orders.
- Developed strong relationships with customers by providing personalized assistance and support.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Recommended improvements in products, service and billing methods to management to prevent future problems.
Education
Esthetician License - Esthetician
Pensacola State College
Pensacola, FL05-2008
Skills
- Sales monitoring
- Store policies enforcement
- Motivational skills
- Report generation
- Cash register operation
- Transaction accuracy
- Employee scheduling
- Cross-selling strategies
- Customer complaints handling
- Attention to detail
- Loss prevention strategies
- Customer service
Certification
- 2009 Continuing Education- IBS New York
- 2013 Continuing Education- IBS New York
- 2014 Continuing Education- Premier Birmingham
Timeline
Head Cashier Supervisor
Lowes Home Improvment
08.2020 - 09.2024
Esthetician License - Esthetician
Pensacola State College