ABBY BISEK
Minnetonka,MN
Summary
Exceptionally organized and dedicated professional with proven track record of providing customer service and success. Skilled in handling multiple tasks efficiently, ensuring smooth operations, and supporting executive teams. Demonstrated ability in streamlining office processes and aiding in project coordination. Known for effective communication and attention to detail.
Overview
8
8
years of professional experience
Work History
CUSTOMER ACCOUNT SPECIALIST
C.H Robinson
11.2022 - 12.2024
- Provided ongoing issue resolution through communication with customer
- Ensured quality execution and implemented solutions for logistics
- Partnered with internal resources to ensure account processes and SOPs were adhered to
- Contributed to the growth of the business by understanding commitments
- Main skills capitalized on: Attention to Detail, Issue Resolution, Email Communication
ACCOUNT MANAGER
PERRILL
09.2021 - 11.2021
- Effectively oversaw client account relationships
- Monitored internal subject matter experts regarding project details and deadlines
- Served as primary day-to-day contact for client
- Held marketing reviews to discuss agency performance and overall metrics
- Main skills capitalized on: Interdepartmental Collaboration, Project Management, Client Relations
ACCOUNT MANAGER
REACH MEDIA NETWORK
11.2018 - 04.2021
- Established and nurtured strong, trusting relationships with partners
- Conducted follow-up training to reinforce proper usage of Content Management System
- Acted as liaison between client and internal teams to successfully deliver on requests for content changes or branding and design updates
- Continually identified upsell business opportunities to generate revenue
- Main skills capitalized on: Key Client Relationship Building, Account Management, Customer Retention
ONBOARDING COORDINATOR
REACH MEDIA NETWORK
06.2017 - 10.2018
- Executed webinar training on cloud-based Content Management System
- Sustained a strong understanding of company products and services
- Set new accounts up for success by detailing timelines and long-term goals
- Submitted and monitored design and tech requests
- Main skills capitalized on: Onboarding, Scheduling, Customer Satisfaction
Education
Bachelor of Science - MASS MEDIA
Minnesota State University, Mankato
Mankato, MNSkills
- Customer relationship management
- Account documentation and recordkeeping
- Workflow optimization
- Customer service engagement
- Scheduling and calendar management
- Technical proficiency
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Timeline
CUSTOMER ACCOUNT SPECIALIST
C.H Robinson
11.2022 - 12.2024
ACCOUNT MANAGER
PERRILL
09.2021 - 11.2021
ACCOUNT MANAGER
REACH MEDIA NETWORK
11.2018 - 04.2021
ONBOARDING COORDINATOR
REACH MEDIA NETWORK
06.2017 - 10.2018
Bachelor of Science - MASS MEDIA
Minnesota State University, Mankato
Similar Profiles
Lauren CorriganLauren Corrigan
Collections Supervisor at C.H RobinsonCollections Supervisor at C.H Robinson
Walter ArbizuWalter Arbizu
Inventory Cycle Counter at C.H RobinsonInventory Cycle Counter at C.H Robinson
Priscella AragonPriscella Aragon
Customs Entry Writer at C.H RobinsonCustoms Entry Writer at C.H Robinson
Mashiat HossanMashiat Hossan
Medical Assistant/Administrative Assistant at Florida Advanced Gastroenterology CenterMedical Assistant/Administrative Assistant at Florida Advanced Gastroenterology Center
Bill PohlenBill Pohlen
Project Manager, Owner at WIPO HomesProject Manager, Owner at WIPO Homes