Katina Williams
Greenwood,SC
Summary
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Highly-motivated and adept at working effectively unsupervised and quickly mastering new skills, managing customs compliance, inventory control, customer service and transportation logistics. Meticulous team player focused on developing and implementing process controls and quality improvement initiatives that reduce costs and increase company revenue. Reliable and dedicated leader seeking to leverage strong background into a buyer, planner or supply chain role with progressive organization.
Overview
14
14
years of professional experience
Work History
Customer Account Specialist
MacLean Power Systems
Fort Mill , SC
03.2022 - Current
- Resolved customer issues in a timely manner while maintaining excellent customer relationships.
- Performed data entry into multiple software systems with high degree of accuracy.
- Answered customers' questions regarding orders, billing and returns.
- Processed customer orders accurately and efficiently.
Customer Service Representative
Sardo & Son Warehouse Inc.
Rockhill , SC
01.2020 - 03.2022
- Answered customer inquiries and provided accurate information regarding products and services.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
Logistics Coordinator
Logistics Plus Inc.
Rockhill , SC
01.2017 - 01.2020
- Organized and monitored the shipment of products in accordance with customer requirements.
- Dispatched information to service providers to schedule freight movement.
- Relayed information between drivers and recipients regarding ETA and potential delays.
- Ensured accurate completion of customs documents for international shipments as required by law.
Operations Support Assistant
Greenwood Fabrication and Plating Inc.
Greenwood , SC
02.2010 - 01.2017
- Monitored and maintained inventory levels of supplies and materials.
- Coordinated daily activities for operations team members.
- Performed data entry tasks accurately and efficiently.
- Developed training materials for new employees in the operations department.
- Organized documents into electronic filing systems for easy access.
- Maintained records of all incoming shipments, deliveries, and returns.
- Prepared invoices for customers, ensuring accuracy prior to shipment.
- Monitored inventory levels and re-ordered supplies when necessary.
- Coordinated with vendors on shipping schedules and backorders.
- Worked closely with carriers such as FedEx, UPS, USPS and DHL regarding pick-ups and deliveries.
- Managed hazardous material documentation requirements when preparing orders for shipment.
Education
High School Diploma -
Earle C. Clements
Morganfield, KYSome College (No Degree) - Business Administration And Management
Piedmont Technical College
Greenwood, SCSkills
- Microsoft Office
- CRM Software
- Customer Relationship Management
- Analytical Thinking
- Quality Standards Compliance
- Continuous Improvement
- Problem-Solving
- Time management abilities
- Multitasking
- Active Listening
- Attention to Detail
- Inventory Control
- Shipment Tracking
- Scheduling Coordination
- Customer Service
- Effective Communication
- Task Prioritization
Timeline
Customer Account Specialist
MacLean Power Systems
03.2022 - Current
Customer Service Representative
Sardo & Son Warehouse Inc.
01.2020 - 03.2022
Logistics Coordinator
Logistics Plus Inc.
01.2017 - 01.2020
Operations Support Assistant
Greenwood Fabrication and Plating Inc.
02.2010 - 01.2017
High School Diploma -
Earle C. Clements
Some College (No Degree) - Business Administration And Management
Piedmont Technical College
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