Xiomara Pena
Chula Vista,CA
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
12
12
years of professional experience
Work History
Customer Account Specialist
ODU-USA Inc.
San Diego, CA
06.2024 - Current
- Managed customer inquiries to enhance satisfaction and retention.
- Coordinated account updates, ensuring accuracy in client information.
- Streamlined account processes, improving operational efficiency by implementing best practices.
- Coordinated with sales teams to ensure seamless transition from prospecting to account management stages.
- Tracked and maintained orders to guarantee prompt and successful delivery of merchandise to customers.
Administrative Manager
ARMY Fumigaciones y Servicios (Fumigations and Services)
Tijuana, Baja California
03.2021 - 02.2024
- Inventory control for raw materials and administrative goods.
- Manage suppliers to reduce costs, improve quality, control inventories and ensure timely flow of material.
- Scheduling, follow ups and billing for work orders (performed services).
- Processing of government permits and registrations.
- Generate bids and/or proposals to be sent to customers or potential customers.
- Processing tax, health care and payroll payments.
- Company that specializes in offering professional pest control services aimed at the residential, commercial and industrial sectors of Tijuana, Baja California.
Planner / Buyer
Seal For Life
08.2019 - 01.2021
- Analyze messages from the MRP / ERP system and place orders for raw materials in a timely manner.
- Forecast and plan assigned commodities at the SKU level.
- Manage suppliers to reduce costs, improve quality, control inventories and ensure timely flow of material.
- Monitor and report key performance metrics, including Purchase Price Variance, inventories, shortages, and supplier performance.
- Review and assign production plans of customers orders while maintaining the lead time level required.
- Overview production Schedule daily to ensure promised lead times are achieved.
- Bring ideas to management and be able to implement necessary process improvements.
- This company and its associated companies manufacture multiple technologies of products focused on corrosion prevention, fire and temperature protection, and cathodic protection for pipeline, oil, gas and water infrastructure and industrial applications.
Shipping Coordinator / Customer Service
Artissimo Designs
11.2017 - 08.2019
- Review shipment requirements to ensure that appropriate carrier and mode is used to minimize freight cost.
- Review and manage the account's inventory, and work directly with production to ensure available stock for shipments.
- Dispatch all outbound truckload shipments to carriers for timely delivery to customers.
- Responsible for the creation of shipping documents for both domestic and international shipments.
- Oversee and maintain the daily shipping schedule and provide monthly reports to the Transportation Manager.
- Work closely with Sales, Customer Service, and Carrier Base to ensure products are delivered efficiently.
- Company in the wall décor business for publishers, artists, entertainment studios, and professional sports leagues with great experience in securing and designing exclusive content. With a vast array of styles, colors and formats, our carefully crafted pieces offer a multitude of choices for even our most discerning clients.
Administrative Assistant / Customer Service
Treebeard Landscape Inc.
Spring Valley, CA
02.2017 - 09.2017
- Processing punch lists according to specific requirements from each Association.
- Processing and keeping track of work orders completion according to level of urgency.
- Handle customer’s inquiries and resolve their doubts or issues.
- Maintain Associations profiles on record.
- Format bids and/or proposals to be sent to Associations.
- Assisting in the process of payroll.
- They are experienced at producing effective landscape maintenance programs and promoting new successful ideas that ultimately improve the appearance of the landscape, located in Spring Valley, CA.
Export Coordinator / Customer Service
R.L. Jones Customhouse Broker Inc
Baja California, Mexico
09.2013 - 01.2017
- Processed export/import documents for shipments such as shippers, inbonds and entry summaries.
- Arranged international shipments for customers ensuring documents are completed correctly.
- Created inventory, and cost reports.
- Handled customer’s inquiries and resolved issues.
- Processed customer's orders and monitored the order process / tracked cargo to final destination.
- Act as liaison between customers to CBP.
- Serves the Southwest California trade community with a wide range of services in order to facilitate the trade of the Maquiladora Industry located in the North-East part of the state of Baja California, as well as vegetable and fruit producers not only located on the border region but also in the interior of Mexico.
Education
Bachelor’s Degree - International Business
Universidad Autónoma de Baja California
Baja California01.2016
Skills
- Data entry
- Customer service
- File and time management
- Team work
- Microsoft Office
- MRP/ERP Systems
- Purchasing
- Planning
- Database
- Multi-tasking strength
LANGUAGES
English Birth language
Spanish Birth language
Timeline
Customer Account Specialist
ODU-USA Inc.
06.2024 - Current
Administrative Manager
ARMY Fumigaciones y Servicios (Fumigations and Services)
03.2021 - 02.2024
Planner / Buyer
Seal For Life
08.2019 - 01.2021
Shipping Coordinator / Customer Service
Artissimo Designs
11.2017 - 08.2019
Administrative Assistant / Customer Service
Treebeard Landscape Inc.
02.2017 - 09.2017
Export Coordinator / Customer Service
R.L. Jones Customhouse Broker Inc
09.2013 - 01.2017
Bachelor’s Degree - International Business
Universidad Autónoma de Baja California