Manuel Estrada
Houston,TX
Overview
5
5
years of professional experience
Work History
Customer Account Specialist
Texas Dental Center
Houston, TX
02.2022 - Current
- Communicated with doctors, assistants and patients to coordinate efficient scheduling.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
- Maintained updated and detailed records of calls in physical and electronic database.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Provided excellent customer service by promptly addressing patient inquiries via phone, email, or in-person interactions.
- Coordinated with sales teams to ensure seamless transition from prospecting to account management stages.
Customer Service Representative
Tmobile
Lake Jackson, TX
07.2019 - 10.2022
- Managed emergency calls with professionalism and sensitivity, ensuring immediate response from appropriate personnel or authorities.
- Managed multi-line phone system, expertly navigating between calls while maintaining a friendly demeanor.
- Managed multi-line phone system directing individuals to desired personnel and providing general information about operations.
- Provided timely and accurate information to callers, resulting in increased customer trust and loyalty.
Education
Associate of Science - Aircraft Piloting And Navigation
Liberty University
Lynchburg, VA2026
High School Diploma -
COLUMBIA HIGH SCHOOL
West Columbia, TX05.2019
Skills
- Data Entry
- Dispatch software
- Stress Tolerance
- Confidentiality and HIPAA
- Customer Relations
- Route Planning
- Schedule Coordination
- Goal-Oriented
- Sales
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Customer Account Specialist
Texas Dental Center
02.2022 - Current
Customer Service Representative
Tmobile
07.2019 - 10.2022
Associate of Science - Aircraft Piloting And Navigation
Liberty University
High School Diploma -
COLUMBIA HIGH SCHOOL