Overview
Work History
Education
Skills
Languages
Timeline
Generic

Manuel Estrada

Houston,TX

Overview

5
5
years of professional experience

Work History

Customer Account Specialist

Texas Dental Center
02.2022 - Current
  • Communicated with doctors, assistants and patients to coordinate efficient scheduling.
  • Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
  • Maintained updated and detailed records of calls in physical and electronic database.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Provided excellent customer service by promptly addressing patient inquiries via phone, email, or in-person interactions.
  • Coordinated with sales teams to ensure seamless transition from prospecting to account management stages.

Customer Service Representative

Tmobile
07.2019 - 10.2022
  • Managed emergency calls with professionalism and sensitivity, ensuring immediate response from appropriate personnel or authorities.
  • Managed multi-line phone system, expertly navigating between calls while maintaining a friendly demeanor.
  • Managed multi-line phone system directing individuals to desired personnel and providing general information about operations.
  • Provided timely and accurate information to callers, resulting in increased customer trust and loyalty.

Education

Associate of Science - Aircraft Piloting And Navigation

Liberty University
Lynchburg, VA
2026

High School Diploma -

COLUMBIA HIGH SCHOOL
West Columbia, TX
05.2019

Skills

  • Data Entry
  • Dispatch software
  • Stress Tolerance
  • Confidentiality and HIPAA
  • Customer Relations
  • Route Planning
  • Schedule Coordination
  • Goal-Oriented
  • Sales

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Customer Account Specialist

Texas Dental Center
02.2022 - Current

Customer Service Representative

Tmobile
07.2019 - 10.2022

Associate of Science - Aircraft Piloting And Navigation

Liberty University

High School Diploma -

COLUMBIA HIGH SCHOOL

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Manuel Estrada