Dabney Smith
Canton,GA
Summary
Creative Style Consultant with 3 years of experience accessorizing and styling clothing lines and developing and maintaining relationships with new and existing clients. Offering excellent sense of style and color and first-rate merchandising talents. Dedicated to helping clients develop original style and achieving best look.
Reliable Customer Service Representative serving unique client needs through clear communication and coordinated support functions. Consistently follows safety guidelines for lifting, exercise and transportation to avoid client injury or discomfort. Honors spirit of empathy and respect to maintain open dialogue and trust.
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Dynamic Account Maintenance Specialist with extensive experience in customer service. Highly organized professional establishes relationships with customers. Stays calm under pressure.
Overview
5
5
years of professional experience
Work History
Customer Account Specialist
Carmax Auto Finance
Kennesaw , GA
02.2022 - Current
- Set up new customer accounts and updated existing profiles with latest information.
- Adhered to standards of quality and service as well as all compliance requirements.
- Obtained pricing deals, negotiated contracts, and solidified beneficial agreements.
- Completed routine and complex account updates to resolve problems.
- Liaised with sales, marketing and customer service teams to support smooth account management operations.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Processed debit and credit card and electronic check payments.
- Placed outbound customer service or customer satisfaction calls to follow up on issues.
- Boosted customer service satisfaction ratings through consistent quality control.
Style Consultant/Cashier
Target
Canton, Georgia
04.2021 - 12.2021
- Promoted ongoing sales, promotions and upcoming events, boosting sales.
- Maintained inventory by assisting co-workers with stocking shelves, pricing items and placing products on display.
- Helped clients create new outfits with existing clothing and accessories.
- Performed various sales transactions, checked on invoices, prepared special orders and delivered correct merchandise.
- Handled payment transactions using Software to maintain accuracy and payment processes.
- Greeted all clients with warm smile and asked open-ended questions to better understand his or her needs.
- Led entire client shopping experience, putting together ensembles and providing styling tips that were personalized.
Bookkeeper
Farmers Home Furniture
Bremen, GA
01.2008 - 12.2008
- Reviewed and filed financial documents, coded accounting entries for data processing and posted daily receipts and payments in accordance with all corporate protocols.
- Created plans to remedy financial discrepancies and reconcile issues with records.
- Verified postings to ledgers to confirm accurate entry and account balances.
- Investigated daily variances and corrected errors to resolve discrepancies.
- Verified accurate recordkeeping processes, reducing financial inconsistencies.
Education
Not Yet - Communication Studies
University of West Georgia
Carrollton, GA 01.2000 - 07.2004
Skills
Visualization techniques
undefinedTimeline
Customer Account Specialist
Carmax Auto Finance
02.2022 - Current
Style Consultant/Cashier
Target
04.2021 - 12.2021
Bookkeeper
Farmers Home Furniture
01.2008 - 12.2008
Not Yet - Communication Studies
University of West Georgia
01.2000 - 07.2004