Jorge Inclan
Summary
Detail-focused Data Analyst with knowledge in data warehousing, process validation and business needs analysis. Proven to understand customer requirements and translate into actionable project plans. Dedicated and hard-working with passion for Big Data.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Customer Account Specialist
ADI Global Distribution
Miramar, FL
09.2022 - Current
- Continually updated knowledge on industry trends and developments to better serve client needs.
- Analyzed customer usage data to identify trends and provide tailored recommendations for improved service utilization.
- Contributed to the development of marketing materials targeted at specific customer segments for maximum impact.
- Streamlined account management processes for increased efficiency and productivity.
Business Process Analyst
GalaxyCon
Fort Lauderdale, FL
04.2021 - 09.2022
- Streamlined business processes by analyzing and identifying areas for improvement, reducing inefficiencies and boosting productivity.
- Implemented new process automation tools to enhance overall workflow and increase operational efficiency.
- Collaborated with cross-functional teams to develop optimized business processes, resulting in improved collaboration and communication.
- Conducted thorough research on industry trends and best practices, incorporating findings into process improvement initiatives.
- Developed comprehensive documentation of current processes, enabling easier analysis for future enhancements.
Government Information Specialist
Pacific Architects And Engineers
Pocatello, ID
04.2019 - 04.2021
- Improved information accessibility by developing and implementing a user-friendly online catalog system.
- Streamlined data retrieval processes for faster response times and increased customer satisfaction.
- Developed comprehensive research guides for specific subjects, assisting users in locating relevant materials efficiently.
- Created detailed reports on usage statistics, identifying trends and areas for improvement in the information services offered.
- Conducted regular audits of digital assets, ensuring their accuracy and updating outdated information as needed.
Food Service Manager
Mambos Cuban Cafe & Pizzeria
Jacksonville, FL
12.2018 - 04.2019
- Enhanced employee productivity through the development of comprehensive training programs.
- Reduced food waste by monitoring inventory levels and implementing effective ordering procedures.
- Ensured high standards of cleanliness and sanitation with regular inspections and staff training.
- Increased overall efficiency by optimizing staff schedules to meet fluctuating business demands.
Bartender
Arroga's Sports Bar And Grill
Winter Park, FL
04.2018 - 12.2018
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
User Experience Researcher
Full Sail University: UX Lab
Winter Park, FL
01.2017 - 04.2018
- Enhanced user satisfaction by conducting comprehensive testing and implementing data-driven design improvements.
- Streamlined user experiences by identifying pain points through interviews, surveys, and focus groups.
- Evaluated the success of UX initiatives through advanced analytics tools, providing actionable insights for continuous improvement.
- Delivered impactful presentations on key research findings and recommendations, driving stakeholder buy-in.
- Conducted competitive analyses to identify industry trends and relationships for roadmap planning.
Maintenance Dept Coordinator
Mercedes Benz Of Coral Gables
Coral Gables, FL
12.2014 - 08.2016
- Improved department efficiency by streamlining processes and implementing new systems.
- Coordinated cross-functional team meetings for enhanced collaboration and communication within the department.
- Managed departmental budgets, ensuring accurate tracking of expenses and optimizing resource allocation.
- Served as a liaison between the department and other internal teams, fostering strong working relationships.
Correctional Officer
Florida Department Of Corrections
Florida City, FL
10.2013 - 12.2014
- Enhanced facility security by conducting regular inspections and addressing potential risks.
- Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.
- Reduced instances of contraband by thoroughly searching inmates, cells, and common areas.
Loss Prevention Supervisor
Trump National Doral Miami
Doral, FL
01.2012 - 10.2013
- Reduced shrinkage by implementing effective loss prevention strategies and conducting thorough investigations.
- Enhanced store security by developing and enforcing strict policies to deter theft and other losses.
- Improved employee awareness of loss prevention techniques through comprehensive training programs.
- Maintained a safe shopping environment for customers by monitoring surveillance systems and addressing potential hazards promptly.
Security Forces
United States Air Force, USAF
Whiteman Air Force Base, MO
12.2005 - 12.2011
- Enhanced security measures by conducting regular foot and vehicle patrols around the facility.
- Reduced incidents of trespassing through vigilant monitoring of CCTV systems and access control points.
- Assisted in maintaining a safe environment by responding to emergency situations promptly and professionally.
- Developed strong communication skills while coordinating with local law enforcement agencies during joint operations.
Education
Master of Science - Game Design
Full Sail University
Winter Park, FL09.2017
Bachelor of Science - Computer Science
Post University
Waterbury, CT08.2016
Skills
- Proficient Data Analysis, Validation & Visualization
- Professional Accurate Report Writing
- Advanced in Excel, Word & Google Sheets
- Skilled in Database Management
- Competent in SQL, R, Tableau
- Experienced Strategic Planning, Project Management
- Excellent Critical Thinking & Problem-Solving
- Strong Verbal Communication & Team-Building
- Exceptional Attention to Detail & Time Management
Certification
- Google Data Analytics Certificate
Languages
Spanish
Native or Bilingual
Timeline
Customer Account Specialist
ADI Global Distribution
09.2022 - Current
Business Process Analyst
GalaxyCon
04.2021 - 09.2022
Government Information Specialist
Pacific Architects And Engineers
04.2019 - 04.2021
Food Service Manager
Mambos Cuban Cafe & Pizzeria
12.2018 - 04.2019
Bartender
Arroga's Sports Bar And Grill
04.2018 - 12.2018
User Experience Researcher
Full Sail University: UX Lab
01.2017 - 04.2018
Maintenance Dept Coordinator
Mercedes Benz Of Coral Gables
12.2014 - 08.2016
Correctional Officer
Florida Department Of Corrections
10.2013 - 12.2014
Loss Prevention Supervisor
Trump National Doral Miami
01.2012 - 10.2013
Security Forces
United States Air Force, USAF
12.2005 - 12.2011
Master of Science - Game Design
Full Sail University
Bachelor of Science - Computer Science
Post University