Abby Brytowski
Rochester,MN
Summary
Proven leader and effective communicator, adept at multitasking and organization, significantly enhanced team productivity at Kwik Trip through innovative inventory management and empathetic staff training. Mastered new technologies to boost service delivery, demonstrating a goal-oriented mindset and a commitment to excellence.
Overview
8
8
years of professional experience
Work History
Inbound Expert
Target
Rochester, MN
04.2022 - Current
- Assisted in training new hires, ensuring a thorough understanding of company policies, procedures, and tools used in daily tasks.
- Boosted team morale and fostered a positive work environment by sharing best practices and celebrating individual successes.
- Managed multiple priorities simultaneously without compromising on quality or accuracy of work delivered to customers.
- Demonstrated adaptability to changing business needs by quickly mastering new tools and technologies introduced to enhance service delivery capabilities.
Assistant Food Service Leader
Kwik Trip
Rochester, MN
01.2019 - 04.2022
- Reduced food waste by closely monitoring inventory levels and implementing proper food storage techniques.
- Managed cash handling procedures, ensuring accuracy in daily reports and minimizing discrepancies during shift changes.
- Enhanced team productivity by effectively delegating tasks and managing employee schedules.
- Coordinated catering orders for special functions such as private parties or corporate events while maintaining high levels of service quality on-site at the venue.
- Consistently met or exceeded company standards for food quality, presentation, and taste during daily operations.
- Conducted regular performance evaluations for staff members, offering constructive feedback for improvement when necessary.
- Handled customer complaints promptly and professionally, turning negative experiences into positive outcomes whenever possible.
Hostess/Server
Twigs Tavern And Grill
Rochester, MN
10.2017 - 04.2020
- Answered customer questions about hours, seating, and menu information.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Reduced wait times for guests by effectively coordinating with other team members during peak hours.
- Maximized table turnover rates by monitoring dining room activity closely and anticipating when tables would become available for new parties.
- Accommodated special seating requests for guests to enhance satisfaction.
Swing Manager/Crew Trainer
McDonald's Restaurant
Byron, MN
07.2016 - 12.2018
- Monitored employee performance closely, providing constructive feedback for continuous improvement opportunities.
- Improved overall guest experience by working alongside front-of-house staff during peak hours, addressing any issues proactively before they escalated further.
- Managed inventory levels for optimal stock availability, minimizing waste and maximizing profits.
- Oversaw daily cash reconciliation processes, maintaining accurate financial records for the establishment.
- Enhanced team efficiency by implementing effective scheduling and staff management strategies.
Education
Associate Degree Completion - Cellular Biology And Histology
Rochester Community And Technical College
Rochester, MN12.2024
No Degree - Biochemistry
University of Wisconsin - Eau Claire
Eau Claire, WI05.2021
No Degree - Postsecondary Education
Rochester Community And Technical College
Rochester, MN08.2018
Skills
- Medical Terminology
- Interpersonal Communication
- LGBTQ/Minority Advocate
- Team player mentality
- Empathy and patience
- Inventory Operations
- Goal-oriented mindset
- Performance Tracking
- Effective Communication
- Attention to Detail
- Multitasking and Organization
- Critical Thinking
Timeline
Inbound Expert
Target
04.2022 - Current
Assistant Food Service Leader
Kwik Trip
01.2019 - 04.2022
Hostess/Server
Twigs Tavern And Grill
10.2017 - 04.2020
Swing Manager/Crew Trainer
McDonald's Restaurant
07.2016 - 12.2018
Associate Degree Completion - Cellular Biology And Histology
Rochester Community And Technical College
No Degree - Biochemistry
University of Wisconsin - Eau Claire
No Degree - Postsecondary Education
Rochester Community And Technical College