Abby Capps
Fernley,NV
Summary
Results-driven security professional with strong emergency response and incident reporting skills. Proven ability to conduct risk assessments and enhance safety protocols, ensuring secure environments.
Dynamic security site supervisor with over five years of experience in team management and operational excellence. Expertise in training personnel, conducting security assessments, and developing effective emergency response strategies to enhance safety and mitigate risks.
Detail-oriented security professional specializing in safety regulations and incident reporting. Experienced in surveillance and access control, dedicated to maintaining secure environments while fostering a culture of compliance and preparedness.
Security-focused and diligent Guard skilled at protecting personnel and premises. Responds and acts appropriately to situational assessments, including criminal acts and fire and medical emergencies remaining alert, attentive and vigilant at all times. Anticipates trouble and takes steps to intervene and diffuse using keen eye for detail.
Talented security professional skilled at conducting building patrols, securing entrances and exits and keeping visitors under constant surveillance. Skilled in writing reports, updating records and handling simultaneous tasks in fast-paced settings.
Overview
13
13
years of professional experience
Work History
Security Professional
GardaWorld Security
02.2026 - Current
- Monitored and secured premises, ensuring safety protocols were consistently followed.
- Conducted regular security assessments to identify vulnerabilities and enhance response strategies.
- Trained new security personnel on operational procedures and emergency response techniques.
- Developed incident reports detailing security breaches for management review and analysis.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Monitored property and investigated areas of suspicion.
- Performed guard duties by making judgment decisions within proper policy and procedures.
- Screened incoming employees, personal belongings, and shipments for security concerns.
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
- Responded quickly to emergency situations to assess and deflect issues.
- Patrolled internal building spaces and facility grounds to identify and deter threats to assets.
- Worked independently and collaboratively to resolve urgent issues to protect lives and property.
Security Site Supervisor
Allied Universal Security
09.2020 - 04.2025
- Supervised security personnel, ensuring adherence to protocols and procedures.
- Conducted regular site inspections to identify vulnerabilities and implement corrective actions.
- Developed training programs for new hires, enhancing team performance and compliance standards.
- Coordinated emergency response drills, improving readiness and response times among staff.
- Analyzed incident reports, identifying trends to refine security strategies and mitigate risks.
- Mentored junior supervisors, fostering professional development and operational excellence within the team.
- Oversaw team of security officers and managed scheduling and performance evaluations.
- Recorded incident reports with detailed accounts of occurrences.
- Removed unauthorized persons from facility grounds.
- Managed and trained a team of security personnel for optimal performance in maintaining site safety.
- Managed team schedules to provide effective security coverage for building needs.
- Ensured compliance with all relevant occupational health and safety regulations by regularly reviewing policies and procedures.
- Maintained detailed logs of daily activities, providing accurate records for management review.
- Participated in ongoing professional development opportunities to stay current with industry best practices.
- Coordinated fire drills for staff members, enhancing their understanding of evacuation procedures during emergencies.
- Resolved conflicts among employees or visitors professionally, promoting a safe and harmonious environment.
- Wrote and submitted daily reports on security team operations.
- Provided guidance to security staff on appropriate courses of action for diverse situations.
- Monitored alarm systems and CCTV footage to enable prompt attention and response.
- Collaborated with management to develop security policies and procedures.
- Screened vendors and contractors before granting access to restricted areas within mall.
- Prepared and submitted reports to keep management informed of security activities and developments.
- Conducted regular patrols of facility to detect and deter security threats.
- Supervised and evaluated security staff performance to determine compliance with safety regulations.
- Monitored and approved access control systems for accessibility to authorized personnel.
- Trained security workers on site-specified procedures.
- Completed shift handover reports and debriefed next shift upon arrival.
- Recorded daily security occurrences in site assignment log.
- Managed security staff rotation for position coverage on breaks.
- Provided first-line support to shift workers during incidents and escalated situations as appropriate.
- Conducted fire drills and other simulated emergencies to determine overall site safety.
Reservations Coordinator
Monterey Country Parks
01.2014 - 09.2017
- Coordinated reservations using booking software to optimize guest experiences and streamline operations.
- Managed customer inquiries, providing timely and accurate information on park offerings and availability.
- Developed training materials for new team members to enhance service quality and operational efficiency.
- Implemented process improvements that reduced reservation errors and increased customer satisfaction ratings.
- Offered appropriate reservation options based on expected attendees when coordinating events.
- Increased overall efficiency by training new team members on best practices in reservations management.
- Coordinated group reservations, effectively managing room blocks and special requests for seamless event experiences.
- Optimized room inventory allocation by regularly reviewing availability reports and adjusting strategies accordingly.
- Maintained accurate guest records through diligent data entry and consistent database management practices.
- Enhanced guest experience by offering personalized recommendations for on-site amenities, local attractions, and special events based on guests'' interests and preferences.
- Developed strong relationships with clients, leading to increased repeat bookings and positive word-of-mouth referrals.
- Provided exceptional service to VIP clients by ensuring their unique needs were met during the reservation process and throughout their stay at the property.
- Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations, and leading conversations to bookings.
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
- Handled billing information over phone.
- Provided customers with information about availability and pricing.
- Resolved various issues and discrepancies for customers.
- Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
- Monitored customer reviews and feedback to maintain satisfaction and provide superior customer service.
- Managed and closed reservation calls to increase bookings by maintaining strong knowledge of resort products, services, and facilities.
- Worked closely with front desk to achieve full occupancy of property.
- Prepared customer invoices, accepted payments, and processed refund and cancellation requests.
- Reviewed and updated customer information to maintain up-to-date records for high-quality service.
Skills
- Emergency response
- CCTV monitoring
- Risk assessment
- Secure coding practices
- Safety and security regulations
- CCTV experience
- Access control
- Daily incident reporting
- Security team management
- Security reporting
- Safety and security procedures
- Incident response
- Entrance monitoring
- Daily status reports
- Security team leadership
- CCTV footage review
- Security officer training
- Incident reporting
- Attentive and observant
- Honest and dependable
- Access point monitoring
- First aid training
- De-escalation techniques
Timeline
Security Professional
GardaWorld Security
02.2026 - Current
Security Site Supervisor
Allied Universal Security
09.2020 - 04.2025
Reservations Coordinator
Monterey Country Parks
01.2014 - 09.2017