Summary
Overview
Work History
Education
Skills
Certification
Affiliations
Timeline
Generic

Abby Caverson

Wolverine,MI

Summary

Proficient account manager known for strong communication and problem-solving skills. Experienced in managing client relationships and overseeing account operations, committed to delivering exceptional service and fostering trust.

Overview

1
1
Certification
13
13
years of professional experience

Work History

Account Manager

Acrisure Insurance ( Formerly NuStar Ins)
Central Lake, Michigan
08.2015 - Current
  • Managed relationships across multiple accounts to ensure client satisfaction and retention.
  • Resolved client issues promptly to maintain trust and uphold deadlines.
  • Responded to customer inquiries regarding products and services, enhancing client experience.
  • Identified customer needs to recommend optimal products and services.
  • Coordinated insurance policy renewals and updates for accuracy and efficiency.
  • Oversaw account receivables for assigned accounts to secure timely payments.
  • Created detailed proposals outlining coverage options and premiums for clients.

Retail Store Manager

Lakeside Corner Store
Central Lake , MI
08.2013 - 08.2015
  • Managed daily store operations, ensuring efficient workflows and high operational standards.
  • Trained and supervised staff to improve customer service skills and drive positive customer experiences.
  • Resolved customer complaints promptly and effectively, resulting in increased customer satisfaction.
  • Handled cash register transactions accurately while maintaining exceptional customer service.
  • Monitored inventory levels and ordered supplies to maintain stock availability.
  • Delegated tasks to staff, establishing clear priorities and objectives.
  • Conducted regular performance evaluations and provided constructive feedback to support employee development.
  • Completed thorough opening, closing, and shift change procedures each day.

Education

High School Diploma -

Wolverine Community School
Wolverine, MI
05-1998

Skills

  • Client relationship management
  • Proposal development
  • Policy management
  • Account oversight
  • Customer engagement
  • Conflict resolution
  • Issue resolution
  • Effective communication
  • Team management
  • Training and development
  • Problem solving
  • Schedule coordination
  • Client service enhancement

Certification

  • property and casualty License 6/16/2025

Affiliations

  • Horsebacking riding
  • Singing
  • Baking

Timeline

Account Manager

Acrisure Insurance ( Formerly NuStar Ins)
08.2015 - Current

Retail Store Manager

Lakeside Corner Store
08.2013 - 08.2015

High School Diploma -

Wolverine Community School
Abby Caverson