Proficient account manager known for strong communication and problem-solving skills. Experienced in managing client relationships and overseeing account operations, committed to delivering exceptional service and fostering trust.
Overview
1
1
Certification
13
13
years of professional experience
Work History
Account Manager
Acrisure Insurance ( Formerly NuStar Ins)
Central Lake, Michigan
08.2015 - Current
Managed relationships across multiple accounts to ensure client satisfaction and retention.
Resolved client issues promptly to maintain trust and uphold deadlines.
Responded to customer inquiries regarding products and services, enhancing client experience.
Identified customer needs to recommend optimal products and services.
Coordinated insurance policy renewals and updates for accuracy and efficiency.
Oversaw account receivables for assigned accounts to secure timely payments.
Created detailed proposals outlining coverage options and premiums for clients.
Retail Store Manager
Lakeside Corner Store
Central Lake , MI
08.2013 - 08.2015
Managed daily store operations, ensuring efficient workflows and high operational standards.
Trained and supervised staff to improve customer service skills and drive positive customer experiences.
Resolved customer complaints promptly and effectively, resulting in increased customer satisfaction.
Handled cash register transactions accurately while maintaining exceptional customer service.
Monitored inventory levels and ordered supplies to maintain stock availability.
Delegated tasks to staff, establishing clear priorities and objectives.
Conducted regular performance evaluations and provided constructive feedback to support employee development.
Completed thorough opening, closing, and shift change procedures each day.