Abby Clark
Senior Quality Assurance Tech
Marion,NC
Summary
Experienced quality assurance professional known for thorough quality inspections and record maintenance. Strong attention to detail ensures compliance with specifications and enhances product quality, ready to drive operational excellence.
Always open to learning, so that I can experience new beginnings and new knowledge.
Overview
14
14
years of professional experience
Work History
Senior Quality Assurance Tech
Smurfit WestRock
Marion
08.2019 - Current
- Conducted thorough quality assessments of materials to ensure compliance with established specifications.
- Trained new staff on quality assurance protocols and testing methodologies.
- Maintained records of all quality control activities, such as tests and inspections performed.
- Completed routine inspections of components and products to fulfill quality assurance requirements.
- Performed detailed inspections of products to ensure compliance with quality standards.
- Ensured that all products meet customer requirements prior to shipping.
Packer Inspector
Smurfit WestRock
Marion
08.2019 - 01.2021
- Collaborated with team members to maintain a streamlined packing operation.
- Conducted quality control inspections to identify and rectify packaging defects.
- Packaged products according to customer specifications to ensure satisfaction.
- Followed safety compliance protocols to maintain a secure working environment.
- Delivered consistent performance in meeting daily packing targets.
- Trained new employees on packing procedures and equipment operation.
- Packed products in accordance with specified instructions.
- Labeled boxes, crates, and other containers accurately.
- Verified labels for appropriate order numbers and item specifications.
Cake Decorator
Walmart
Marion
08.2016 - 08.2019
- Designed intricate cake decorations based on customer preferences and themes.
- Collaborated with team members to enhance cake presentation and design techniques.
- Maintained cleanliness of workstations and tools to ensure compliance with sanitation regulations.
- Managed inventory of baking supplies to ensure timely cake decoration processes.
- Executed precise piping techniques to create decorative elements on cakes.
- Adapted designs based on client feedback to meet specific requests and expectations.
- Conducted quality checks on finished cakes to ensure aesthetic appeal and taste.
- Handled customer inquiries and provided detailed information regarding cake options.
- Monitored display cases for freshness and visual appeal to enhance customer experience.
- Used pastry bags and tips to pipe messages and decorative roses onto cakes.
- Created custom cakes for special occasions such as weddings, birthdays, and anniversaries.
- Assisted customers with planning cake vision, including color, theme and size.
- Cleaned display cases, utensils, and working spaces to keep sanitary work environment.
- Answered phone calls, put in orders and handled customer disputes or complaints.
- Mixed colors and flavors of frosting to create desired aesthetic effects on cakes.
- Assembled, prepared, decorated, and frosted cakes for purchase.
- Assembled multiple tiers of cakes with precision and stability.
- Stocked shelves and ordered inventory when product stock became low.
- Followed safety protocols while using sharp utensils such as knives or spatulas.
- Handled cash, credit card and check transactions.
Bakery Associate
Wegmans
Auburn
11.2015 - 08.2016
- Maintained cleanliness and sanitation of work areas to comply with health regulations.
- Engaged with customers to provide exceptional service and answer product inquiries.
- Executed proper handling and storage techniques to extend the shelf life of bakery items.
- Worked effectively under pressure during peak hours to meet customer demands.
- Operated kitchen equipment safely while adhering to operational guidelines.
- Participated in team meetings to discuss sales strategies and improve customer engagement.
- Arranged baked goods in attractive displays inside bakery cases to increase sales.
- Stocked shelves with freshly-baked items as needed throughout day.
- Rotated stock regularly so that older items were sold first.
- Maintained cleanliness of work areas throughout shift.
- Listened to guests to understand needs and help each person select optimal products and services.
- Ensured compliance with health regulations related to food handling and storage.
- Assisted in packaging and boxing of baked goods.
- Operated ovens, proofers, fryers, sheeters, rounders, scales and mixers for bakery
Pharmacy Cashier
Walmart
Marion
02.2013 - 11.2015
- Resolved customer complaints in a professional manner while maintaining company policies and procedures.
- Processed payments accurately using cash registers and credit card machines.
- Answered customer questions and referred to pharmacist for medication information.
- Assisted customers with locating specific items within the store.
- Greeted customers, provided excellent customer service, and answered inquiries in a timely manner.
- Performed general housekeeping duties such as stocking shelves, organizing merchandise, and cleaning work areas.
- Operated computer systems to enter customer orders into the system.
- Processed credit card, EBT and cash payments with electronic computer system.
- Adhered to HIPAA regulations when handling confidential patient information.
- Provided accurate change for transactions and balanced the daily till at the end of each shift.
- Reported any suspicious activities or theft attempts immediately to management.
- Managed cash drawer, ensuring accurate cash handling and daily reconciliations.
- Adhered to all federal, state, and local regulations governing the sale of pharmaceuticals.
- Assisted customers in locating items throughout the store as needed.
Cashier
Walmart
Marion
08.2011 - 02.2013
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Accepted cash and credit card payments, issued receipts and provided change.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Collected payments and provided accurate change.
- Greeted customers and answered any questions they had about the store's products and services.
- Performed other duties as assigned by management.
- Stocked shelves with merchandise when needed.
- Helped customers find specific products, answered questions, and offered product advice.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Issued receipts, refunds, credits or change due to customers.
- Answered customer questions and provided store information.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Worked closely with front-end staff to assist customers.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Processed sales transactions to prevent long customer wait times.
- Learned roles of other departments to provide coverage and keep store operational.
- Followed company security procedures for handling large sums of money.
Education
High School Diploma -
McDowell High
Marion06-2010
Some College (No Degree) - Biology
Cayuga Community College
Auburn, NYSome College (No Degree) - Biology
Montreat College
Black Mountain, NCSkills
- Quality control
- Compliance evaluation
- Staff training
- Product inspection
- Record maintenance
- Team collaboration
- Problem solving
- Attention to detail
- Effective communication
- Time management
- Conflict resolution
- Safety compliance
- Writing stories
- Digital drawing
- Sketching and drawing
- Know how to use Microsoft Word and Excel
- Know how to use Clip Paint Studio Program
Affiliations
Writing
References
References available upon request.
Timeline
Senior Quality Assurance Tech
Smurfit WestRock
08.2019 - Current
Packer Inspector
Smurfit WestRock
08.2019 - 01.2021
Cake Decorator
Walmart
08.2016 - 08.2019
Bakery Associate
Wegmans
11.2015 - 08.2016
Pharmacy Cashier
Walmart
02.2013 - 11.2015
Cashier
Walmart
08.2011 - 02.2013
High School Diploma -
McDowell High
Some College (No Degree) - Biology
Cayuga Community College
Some College (No Degree) - Biology
Montreat College