Abby Collins
Morrisville,NC
Summary
Well-organized professional, skilled at providing customers with accurate and quick service. Offering 4 years of experience in customer service, preparing food and stocking and organizing deliveries. Team player dedicated to adhering to strict service standards.
Overview
1
1
year of professional experience
Work History
Dasher
DoorDash
Raleigh, NC
10.2019 - 04.2020
- Planned optimal routes to deliver multiple orders per trip and achieve strong performance ratings.
- Kept delivery vehicle clean and neat to maintain company's professional reputation.
- Served customers promptly by smoothly collecting and delivering high volume of orders.
- Drove continuously during shifts, meet deadlines and achieved high customer satisfaction ratings.
- Verified orders prior to completing deliveries to avoid customer complaints.
- Met promised delivery times consistently by using GPS software to spot and avoid traffic delays.
- Logged hours, mileage and order-related activities with company's app to maintain detailed records.
- Completed on-time deliveries by choosing best and most efficient routes.
- Communicated customer complaints, requests and feedback to company management for swift resolution.
- Minimized company liability and risks to loads by obeying traffic laws.
- Managed over 30 orders per day
Food Runner
Tijuana Flats
Cary, NC
09.2015 - 01.2016
- Maintained speed of service for food orders while minimizing errors and complaints.
- Delivered correct food items to tables according to order documentation.
- Garnished dishes and quickly delivered items to customers, minimizing wait times.
- Cleared tables immediately after guests left in preparation for next party.
- Answered questions from restaurant patrons regarding menu items.
- Organized and replenished supplies at food stations to optimize team performance.
- Assisted servers with table settings and beverage refills to support high-volume shifts.
- Sanitized tables and followed proper cleaning methods to avoid food borne illnesses.
- Cultivated warm relationships with regular customers.
- Replenished food items, paper products and canned goods to keep pantry well-stocked during busy periods.
- Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
- Enhanced dining room operations by removing empty dishes, glassware and silverware to shorten bussing times.
- Managed over 50 customers per day
Cashier
Tijuana Flats
Cary, NC
09.2015 - 01.2016
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
- Performed cash, card and check transactions to complete customer purchases.
- Operated cash register to record transactions accurately and efficiently.
- Checked identification for proof-of-age for alcohol and tobacco sales.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Answered questions about store policies and addressed customer concerns.
- Managed over 50 customers per day
Education
High School Diploma -
Panther Creek High School
Cary, NC2019
Skills
- Time Management
- Customer Service
- Merchandise Recommendations
- Cash Register Operation
- Work Task Prioritization
- Strong Communication and Interpersonal Skills
- Teamwork and Collaboration
- Building Customer Relationships and Loyalty
- Attention to Detail
- Merchandise Organization
- Self-motivated professional
- Responsible
- Computer Literacy
- Problem Solving
- Able to quickly grasp new concepts
Motherhood
I am a single mother to a 13 month old baby boy named Jasper.
Timeline
Dasher
DoorDash
10.2019 - 04.2020
Food Runner
Tijuana Flats
09.2015 - 01.2016
Cashier
Tijuana Flats
09.2015 - 01.2016
High School Diploma -
Panther Creek High School
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